Warranty Info - Superchips CORTEX 1950 Getting Started

Warranty info

Superchips, Inc.
Limited Warranty
What is Covered? This warranty covers any defects in
materials or workmanship in any product sold by Superchips
or its affiliates through its authorized dealers ("Product").
Warranty is valid only for new products purchased through
Authorized Dealers; (Proof of purchase is required for all
warranty claims).
How Long Does the Coverage Last? This warranty lasts for
one (1) year from the date of purchase. Coverage terminates
if you sell or otherwise transfer ownership of the Product.
What will Superchips Do? Superchips will repair or replace
the defective or malfunctioning Product or any defective
or malfunctioning part thereof at no charge. This warranty
covers parts and labor only. Superchips will reimburse you
for all reasonable shipping charges within the first thirty (30)
days of purchase.
What Does This Warranty Not Cover? This warranty does
not cover any problem that is caused by abuse, misuse, acts
of God, or improper installation or repair by non-Superchips
personnel. This warranty does not cover Products purchased
used nor does it apply to Products purchased from auctions
or entities that are not Superchips' authorized dealers. This
warranty does not cover damage to your vehicle. Use of the
Product to change the performance characteristics of your
vehicle could invalidate the warranty provided by the vehicle
manufacturer. Consult your vehicle warranty before using
the Product on your vehicle. SUPERCHIPS SHALL NOT BE
LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
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How Do You Get Service? If something goes wrong with
your Product during the warranty period, use the following
procedure to return the Product to Superchips.
1. Call Superchips' Customer Service at 1-407-585-7000
Monday through Friday from 8:00 am to 5:00 pm EST to
request a Return Authorization ("RA") number.
2. Mark the outside of the shipping package with the RA
number. Packages that are not marked with the RA number
will be refused.
3. Make a copy of your sales receipt. The sales receipt must
be from the location where you purchased your Product and
must include the name of the business where you purchased
the Product and the address of such business. Invoices,
credit card statements, or sales receipts from an online
payment service company will not be accepted.
4. Send the Product, postage paid, the copy of the sales
receipt, a brief written description of the problem, and your
contact information to:
Superchips, Inc.
1790 East Airport Blvd
Sanford, FL 32773
Attn: Warranty Claims
We will inspect the Product and either repair it or replace it
with a new or rebuilt Product. We reserve the right to use
refurbished parts when making repairs.
Your Rights Under State Law: This
warranty gives you specific legal rights,
and you may also have other rights
which vary from state to state.
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