Suresafe GO Quick Start Manual page 3

SureSafeGO
24/7 Monitored
Additional
Information
Charging your device:
The SureSafeGO battery will last either up
to 10 days with regular location tracking
activated, or up to 30 days with location
features only activated when the SOS
button is pressed or a fall is detected.
When the battery drops below 20% the red
LED on the pendant will give a quick flash
every 3 seconds. The pendant will also beep
once and vibrate once, when it first drops
below 20%. We recommend charging your
SureSafeGO for 1 hour when you receive the
low battery alerts.
If you subscribe to the family & friends app
then app users will receive an alert that
the battery is low. If the battery reaches a
critical level, the response centre will call
you to remind you that you need to charge
your device. Battery reminder calls will
be kept to 'sociable hours'. We will only
call you between 9am and 8pm to let you
know your battery is low.
Fall Detection:
Your SureSafeGO comes with automatic fall
detection switched on as standard. In the
event that the device detects a fall, it will
check for you standing up again, or walking,
for a period of 30s after the fall occurred. If
motion or steps are recorded within this
period, then the device will cancel the fall
alarm based on you being OK if you can
walk or stand. This sequence is silent, you
will not know that the device has registered
a fall, and has cancelled itself.
Fall Detection (continued):
In the event of the device detecting a fall,
but not any movement within the following
30s, the device will alert you with a beep
every second for a further 30s. During
these 30s the fall alarm can be cancelled by
pressing the side button.
In the event of the device detecting a fall,
with no movement and no cancellation for
the next 30s, then the alarm is triggered and
a 3s long loud alarm sound will be played.
A SureSafe operator will then talk to you
through the pendant momentarily. Don't
worry if this is a false alarm, simply tell the
operator that you are OK.
Please note that the fall detector will not
pick up 100% of falls. Descent controlled
falls, slide falls, slumps from chairs and even
some hard falls may not trigger the fall
detector. For best results in detecting falls,
the SureSafeGO should be worn outside of
clothing. We always recommend that where
possible, the SOS button is used when help
is needed. The sensitivity of the fall detector
can be increased upon request. It can also
be switched off.
Contact us for more information.
Testing Your SureSafeGO:
We recommend that you test the
SureSafeGO at least once a month by
following Step 4 of the Quick Start Guide.
0800 112 3201
info@personalalarms.org
www.personalalarms.org