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Your hub won't start working until the date you see on the box - it can be any time up to midnight.
Please read the 'Important safety and product information' leaflet before installing or using your hub.
Your hub works best if you leave it switched on all the time. Don't worry if it feels warm – that's normal.
Find your main phone socket.
It's usually where the phone line comes into your home and thicker than the others.
Unplug whatever's plugged in.
Phone cables, broadband equipment, splitters and so on.
If your phone socket looks like this (with two ports), skip to the 'If your phone socket has two ports' section overleaf
Need more help setting up?
Go to sky.com/hubsetup
Need more help setting up?
Go to sky.com/hubsetup
Now your Sky Broadband Hub is set up, you need to connect all your devices to your broadband. Don't forget your Sky TV.
Every device is different. But here's how you usually connect to WiFi with a password:
Or, connect with WPS instead, if your device has a WPS (Wi-Fi Protected SetupTM) button:
If it works, the WPS light will go green . If it goes amber or red, it hasn't worked.
For more detailed instructions go to: sky.com/connectdevices for more help.
Login to your hub using a device that's connected to your WiFi to change your settings (like your WiFi name or password).
Changing your WiFi name or password will disconnect all your devices from your WiFi, so you'll need to re-connect them. Go to sky.com/wifipassword for more info.
It's easy to reset your hub if you need to.
HoldReset on the back of your hub until the power light flashes green (about 10 seconds).
Don't unplug or switch off your hub while it resets. The power light will go green when it's done.
Followed these steps but your hub's still not working?
Sky Broadband Shield
Your broadband comes with Sky Broadband Shield.
It lets you control what your family can see or do online, on any device that's hooked up to your WiFi.
And it protects you against malware and phishing websites, which could damage your devices or steal personal details.
Go to sky.com/shield to find out more.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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Need help?
Do you have a question about the Broadband Hub and is the answer not in the manual?
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