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Sky ER110 Manual
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Sky ER110 Manual

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Use this guide for your
best broadband experience
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Summary of Contents for Sky ER110

  • Page 1 Sky Hub Use this guide for your best broadband experience...

  • Page 2: Table Of Contents

    Set Up Check your activation date ......1 Find your master phone socket ....2 Unplug everything ..........3 Plug in your Sky Hub ..........4 Plug in your Sky Hub – pre-filtered master socket ............6 Connect ................ 8 Security ...............

  • Page 3: Check Your Activation Date

    Check your activation date on the packaging. Please do not install your new Sky Hub before this date. Your broadband can go live anytime up to midnight on your activation date.

  • Page 4: Find Your Master Phone Socket

    Find Find your master phone socket. For your best speed and stability connect your Sky Hub to your master phone socket. Your master phone If you can’t find your socket may be a thicker master phone socket, phone socket with...

  • Page 5: Unplug Everything

    All existing broadband Remove and set aside equipment must be your splitter as you will replaced with your new need it in the items – that’s including next step. any old Sky Microfilters that are currently used in your home.

  • Page 6: Plug In Your Sky Hub

    Phone. Help on page 12 For best performance leave your Sky Hub permanently switched on. Your Sky Hub may feel warm from time to time, this is perfectly normal and no cause for concern.
  • Page 7 3. Plug the blue end 4. Fit the new Sky of the black power Microfilter to another cable into the blue phone socket in use port of your Sky Hub. in your home. Plug the other end directly into the mains and switch on.

  • Page 8: Master Socket

    Unplug Plug in your Sky Hub Continued from page 2 Unplug your Plug one of the purple DSL cable from ends of the grey DSL your socket. cable into the top port of your pre-filtered master socket. Plug the other purple...
  • Page 9 For best performance leave your Sky Hub permanently switched on. Your Sky Hub may feel warm from time to time, this is perfectly normal and no cause for concern. Continue to page 8 >...

  • Page 10: Connect

    CAPITALS. switched on. This information can be found on the underside of your Sky Hub. Wi‑Fi Wi‑Fi Operating systems may differ. If you need more information about connecting your computer, tablet or mobile phone, refer to the manufacturer’s guide.
  • Page 11 Now that you are online, open a browser and set up your Sky Broadband Shield to keep you protected. Security on page 10...

  • Page 12: Security

    Security As a Sky Broadband customer you get access to great tools to help protect yourself and your family against online threats. Sky Broadband Shield Simple internet protection At no extra charge for Sky Broadband customers, Sky Broadband Shield lets you filter which websites can be seen in your home, across all connected devices, including smartphones, PCs and tablets.
  • Page 13 Sky recommends that all your online devices are protected by up-to-date security software at all times. McAfee Free Trial: Sky Broadband Lite-3 months, Broadband Unlimited and Fibre Unlimited-12 months, then monthly charge applies unless you contact us to unsubscribe.

  • Page 14: Help

    Replace all old microfilters with your new ones. Page 5 If you have a pre-filtered master phone socket, you don’t need to use Sky Microfilters in any of your phone sockets. Page 6 Always leave your Sky Hub switched on. Page 4 or 7...
  • Page 15 Fit microfilters How do I fit Sky Microfilters to my phone sockets? Microfilter & Phone Microfilter & Sky Box Microfilter & Sky Box + Phone If you have more than one of the above in use in your home please call Sky on 03442 410 515 or visit...
  • Page 16 How do I connect using WPS? • Activate WPS on your WPS-compatible device. • Next, press the WPS button on your Sky Hub – the WPS light will flash amber. If there is a successful connection, the WPS light on your Sky Hub will go solid green, before turning off after two minutes.
  • Page 17 Access control panel How can I access my Sky Hub’s control panel? You can control a variety of settings in your Sky Hub’s control panel such as changing your network name and password. To log into your Sky Hub’s control panel via your internet browser: •...
  • Page 18 Fibre customers may have to wait up to an hour for their broadband service to go active. If you’ve followed all the steps in this set up guide and you’re still experiencing issues, go to sky.com/help or call Sky on 03442 410 515.
  • Page 20 © Copyright Sky UK Limited 2015. Sky, Sky Hub, Sky Box and Believe in better are trade marks owned by the Sky group of companies. This product is intended for use in the UK, Channel Islands and Isle of Man and must only be used indoors.