Atomi Smart Color String Lights Quick Start Guide

Get the app

Download the Atomi Smart app from the App Store or Google Play.

Register

Follow the on-screen instructions and register an account.

Make sure to allow access to Location (Android), Bluetooth and Local Network (iOS).

Plug in your Atomi Smart device

And confirm that the lights are flashing red.

If not flashing, press and hold the Power button for 10s to reset.

Add your Atomi Smart device

Press "Add Device" or the "+" sign and select "Go to add" on the popup that appears.

If the popup does not appear, close the app and try again. Still nothing? Read the "Troubleshooting" section on this user guide.

Select the right network

Enter your home WiFi name and password, then press "Continue"

Make sure you're connected to a 2.4GHz WiFi network (Atomi Smart can't connect to 5GHz networks).

Troubleshooting

Smart WiFi
Color String Lights

The popup does not appear when adding a device.
Make sure that you are allowing the app to access your phone's Location (Android), Bluetooth and Local Network (iOS). For more details, visit our website's Support page. If the popup still doesn't appear, follow the steps below:

1. Press "Add Device" or the "+" sign and select your smart device.
2. Follow the on-screen instructions (Make sure you connect to a 2.4GHz WiFi Network).

I can't find the atomi-smart-XXXX network in my WiFi list.
Make sure your Atomi Smart device is plugged in and the lights are flashing red. If not, unplug your Atomi Smart device and plug it back in to reboot.

My WiFi network doesn't appear in the Atomi Smart app.
Use your smartphone to confirm that you have at least two WiFi bars in the vicinity of your Atomi Smart device. If not, move your Atomi Smart device closer to your router. (The list will refresh every 10 seconds).

Cannot connect to my WiFi network.
Make sure that you have entered the correct WiFi password during the WiFi setup. Check if there are problems with your internet connection. If the WiFi signal is too weak, reset your WiFi router and try again.

I'm getting "Failed to Add Device", "Failed to find router" or "DHCP" error.

• Confirm that your phone is connected to a 2.4GHz WiFi network.
• Check whether the router password you entered is correct.
• Confirm that the DHCP service is enabled on your router settings.
• Make sure that your WiFi signal is strong.
• Temporarily disable your 5GHz network.
• If you have a mesh network/router that does not allow you to disable 5GHz, try to move farther away from your router until your phone moves to the 2.4GHz band.
• For more Connection Troubleshooting tips, visit atomismart.com/connection-troubleshooting/

My Atomi Smart device appears as "Unavailable" or "Offline" in the app.
Refresh the device list.

I just replaced my router.
If you replace your router, you will need to reset your devices and add them again to the app.

How to reset my device.
Press and hold the Power button for 10s. Confirm that the lights start flashing.

For more information about app and device features, tutorials and troubleshooting tips go to: www.atomismart.com/helpStringLights

Still can't connect? Need assistance?
Our friendly customer service team will work hard to put a smile back on your face. Here's how we can connect.

1-800-757-1440
Mon-Fri 9:00-5:00 EST (US)

or support@atomiusa.com

Welcome to the Atomi Smart family!
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