After-Sale Service; Instrument Return; Communication Protocol - HONGYUV HY-WDC2E User Manual

Ultrasonic anemometer
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11 CLEANING
If there is any build up of deposit on the unit, it should be gently cleaned with a
cloth moistened with soft detergent. Solvents should not be used, and care
should be taken to avoid scratching any surfaces. The unit must be allowed to
defrost naturally after being exposed to snow or icy conditions, do NOT attempt
to remove ice or snow with a tool.

12 AFTER-SALE SERVICE

There are no moving parts or user-serviceable parts requiring routine maintenance.
Opening the unit or breaking the security seal will void the warranty and the calibration.
In the event of failure, prior to returning the unit to your authorised HongYuv distributor, it is
recommended that:
1. All cables and connectors are checked for continuity, bad contacts, corrosion etc.
2. You contact your supplier for advice
If you ever need assistance with your HY-WDC2E or have any questions or feedback, there are
several ways to contact us. HongYuv has customer service representatives available to speak
with you Monday through Friday, between 9 am and 6 pm UTC+8 time.
Note: If you purchased your anemometer through a distributor, please
Contact them for assistance.
Email: info@hongyuv.com or leon@hongyuv.com
13 Calibration
The anemometer calibration is based on fundamental physical principles and does
not change with use. Recalibration should therefore not be necessary.

14 INSTRUMENT RETURN

If the instrument needs to be returned, please carefully pack the instrument in the
original package and deliver it to the authorized agent of the Hongyuv with the
detailed explanation of malfunction.
15、COMMUNICATION PROTOCOL
Ex-work default communication protocol is NMEA-0183. If you have special
requirements, you can contact us.
Hongyuv Technologies Co.,Ltd
Tel: +86 28 87702755
The Ultrasonic Wind speed and Wind direction sensor
Fax: +86 28 85593421
Email: info@hongyuv.com
The Ultrasonic 2D Compact Anemometer
Website: www.hongyuv.com

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