NO.
Question
No signal, please setup the
The consumer has not completed the installation
loop first./ Or fail to use the
1
before using it.
mower.
The LED light is OFF -->The power supply is
disconnected.
Loop signal lost
2
The LED light is solid RED-->The boundary wire is
disconnected.
The mower is outside the boundary wire circle.
3
Mower Outside alert
The two ends of the boundary wire are wrongly
connected at the charging station.
4
Mower lifted alert
The mower has been lifted.
The slope is too high, and the mower is blocked on a
5
Mower tilted alert
slope.
6
Mower overturned
The mower is overturned.
1. The mower is stuck by high density grass;
2. The mower is trapped in the ditch;
7
Mower trapped
3. The driving wheel or cutting disc is jammed by
foreign matter;
8
Battery abnormal/ damage
Abnormal use of battery, or battery life is terminated.
1. The mower is stuck by high density grass;
2. The mower is trapped in the ditch;
9
Motor stall
3. The driving wheel or cutting disc is jammed by
foreign matter;
10 Forget password
PIN incorrect all the time
1. The mower is trapped in the ditch;
11 Right/ Left motor stall
2. The right/ left driving wheel is jammed by foreign
matter;
12 Cutting motor stall
The mower is stuck by high density grass.
1. The Wi-Fi signal is weak and unstable;
13 APP disconnect
2. The mower is out of Wi-Fi range;
1. Input wrong Wi-Fi password;
14 Fail to connect APP
2. The network frequency is not 2.4G;
3. Wi-Fi signal is too weak;
1. The two ends of the boundary wire are wrongly
Mower works outside of
connected at the charging station;
15
boundary wire cycle
2. The charging station is installed in the opposite
direction;
16 Bump Error
The outer case is stucked by something
High temp/ High battery
17
The battery temperature is too high.
temperature
18 Battery voltage high
The battery voltage is high.
1. Blades are damaged;
19 The mower makes noises
2. Cutting disc is damaged;
3. The cutting disc is entangled by foreign matter;
1. Mower can't find the charging station.
20 Doesn't do auto charging
2. Obstacles encountered on the way back to the
charging station.
Schedule function
1. The schedule function is not set correctly;
21
2. The rain sensor is not dry enough to work;
doesn't work
automatically
22 No edge cutting
Edge cutting doesn't seem to work
23 Default PIN Code
Default PIN Code
The mower works in the rainy day and doesn't go to
24 Rain sensor doesn't work
charging station
Troubleshooting of POINT PORLMW1 Robot Mower
Part 1: Basic Q&A
Symptom Diagnosis
Solution
Please install the boundary wire and charging dock according to the User Manual.
Please connect the adapter to the power supply and the port of charging station.
Please find the disconnection of the boundary wire and reconnect it with the wire
connector.
Please put the mower in the boundary wire circle.
The boundary wire entering from the front of the charging station connects to the
internal port.
Please refer to the User Manual for more details.
Please remove the error by entering the password before continuing.
Please remove the error by entering the password before continuing.
Re-install the boundary wire to avoid the steep slope. Or flatten the steep slope.
Please remove the error by entering the password before continuing.
1. Please move the mower away from the trapped area;
2. Please clear the foreign matter on the wheels or cutting disc;
Please replace the battery with a new one.
1. Please move the mower away from the trapped area;
2. Please clear the foreign matter on the wheels or cutting disc;
Contact the seller or the manufacturer to ask for universal password.
Please clear the foreign matter on the right/ left driving wheel.
Please move the mower away from the trapped area first, then remove the error
by entering the password before continuing.
1. Please enhance Wi Fi signal through technicians;
2. Please put the mower in the Wi-Fi range;
1. Please reset the Wi-Fi on the device, then try to connect Wi-Fi again;
2. Please confirm whether the Wi-Fi password has been input correctly;
3. Check whether your home router's wireless network frequency is 2.4G;
4. Strengthen Wi-Fi signal;
1. The boundary wire entering from the front of the charging station connects to
the internal port;
2. The direction of charging station is counter clockwise;
Please dismantle and re-install the outer case of mower.
Working load is too high, the battery starts the self-protection mechanism.
Please wait until the temperature decreases.
Battery voltage is high, the battery starts the self-protection mechanism.
Please wait a while until the voltage decreases.
1. Please replace the new blades;
2. Please replace the new cutting disc;
3. Please clear the foreign matter on the cutting disc;
1. Please check if the charging station is at right direction, and if there are 2m
distance which is straight in the front of charging station;
2. Remove the obstacles on the boundary wire and keep the boundary wire is at
least 35cm away from the wall/ fence.
1. Please check the date & time in the schedule are all correct;
2. Please check if the rain sensor is dry enough;
Edge cutting is automatically executed once a week. Manually start edge cutting is
not supported.
The default PIN code is 'AAAA';
Please check if the rain sensor is enabled;
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