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S/N NVM USB Copy content
16
PQ version
17
HDCP key
18
Signal Quality/Present Digital percentage and
19
Audio System
20
Video Format
21
Stand-by uP SW ID
•
Tuner. This will activate the alignments sub-menu. See
chapter 6.3.1 Tuner AGC (RF AGC Take Over Point
Adjustment) for more details.
•
Auto ADC. This will activate the alignments sub-menu.
See chapter 6.3.3 Auto ADC for more details.
How to Navigate
•
In SAM, the menu items can be selected with the "Arrow
up/down" key on the RC-transmitter. The selected item will
be highlighted. When not all menu items fit on the screen,
move the "Arrow up/down" key to display the next/previous
menu items.
•
With the "Arrow Left/Right" keys, it is possible to:
–
(De) activate the selected menu item.
–
(De) activate the selected sub menu.
•
With the "OK" key, it is possible to activate the selected
action.
•
With the "Menu/Home" key, it is possible to go back to the
previous selection.
How to Exit SAM
Switch the set to STAND-BY via the RC-transmitter.
5.2.3
Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer or the Customer Helpdesk. The service
technician can then ask the customer to activate the CSM, in
order to identify the status of the set. Now, the service
technician can judge the severity of the complaint. In many
cases, he can advise the customer how to solve the problem,
or he can decide if it is necessary to visit the customer
The CSM is a read only mode; therefore, modifications in this
mode are not possible
When CSM is activated:
•
A test pattern will be displayed during 3 s. This test pattern
is generated by the MT822x video processor. So if this test
pattern is shown, it could be determined that the back end
video chain (MT822x, LVDS, and display) of the SSB is
working.
•
The LAYER 1 error is displayed via the blinking front LED.
Only the latest error is displayed. See also section 5.4 Error
Codes.
How to Activate CSM
Key in the code "123654" via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
How to Navigate
By means of the "Arrow up/down" button on the RC-transmitter,
one can navigate through the menus.
All manuals and user guides at all-guides.com
Service Modes, Error Codes, and Fault Finding
To be copied /Remarks
Supplier to advise
No. Read and display.
PQ version
Valid
No. Are measure results
No. Are measure results
analog Yes/No.
Detect and display
No. Are measure results
Detect and display
No. Are measure results
Detect and display
No. Read and display
TCM3.1A LA
Contents of CSM
The contents are displayed on two pages:
S/N Description
Explanation
1
Model Number
NVM read/write (max. 16 characters)
2
Production Serial Nbr. NVM read/write (max. 16 characters)
3
Software Version
Detect and Display SW version
4
Option Code
Store in NVM (panel code)
5
Codes
Layer-2 error code.
6
SSB
12NC NVM read/write (12 characters)
7
Display
12NC NVM read/write (12 characters)
8
PSU
12NC NVM read/write (12 characters)
9
NVM version
Detect and Display NVM version
10
HDCP key
Detect and display (valid/invalid)
11
Signal Quality/Present Present / No signal
12
Audio System
Detect and display:
Mono, Stereo, Nicam (signal dependent)
13
Video Format
Detect and display: signal dependent
14
Stand-by uP SW ID
Detect and display.
•
Model Number. This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialised after corruption, this model type has to be re-
written to NVM. ComPair will foresee in a possibility to do
this.
•
Production Serial Number. Displays the production code
(the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM. ComPair will foresee a in
possibility to do this.
•
Software Version. Displays the current main software
version. In case of field problems that are related to
software, this software can be upgraded. As it is consumer
upgradeable, it will also be published on the Internet.
•
Option Code. Gives the display codes as set in SAM. See
also section 6.4 Option Settings.
•
Codes. Gives the error code overview. See also table
Layer-2 code
overview.
•
SSB. Gives an identification of the SSB order code as
stored in NVM. Note that if an NVM is replaced or is
initialized after corruption, this identification number has to
be re-written to NVM. ComPair will foresee in a possibility
to do this.
•
Display. Shows the 12NC of the display.
•
PSU. Shows the 12NC of the Power Supply Unit.
•
NVM version. Displays the SW-version that is used in the
NVM.
•
HDCP key. Indicates of the HDMI keys (or HDCP keys) are
valid or not. In case these keys are not valid and the
consumer wants to make use of the HDMI functionality, the
SSB has to be replaced.
•
Signal Quality/Present. Displays the received signal
quality or its presence.
•
Audio System. Displays the received audio system.
•
Video Format. Displays the received video format.
•
Stand-by uP SW ID. Displays the current Stand-by
Processor software version.
How to Exit CSM
By pressing the "MENU/HOME" key, the OSD (i+) key, the
Stand-by key or the power down button.
5.
EN 13
5-3
2010-Jun-25
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