Troubleshooting; Common Problems And Solutions - Linksys BEFN2PE User Manual

3. Click Upgrade Firmware. A new page will appear.
4. Enter your Voice Enabler's administration password into the Password
Confirm box.
5. Click the Browse button and find the firmware upgrade file that you
downloaded from the Linksys website. Double-click the upgrade file.
This will place the file into the "File Path:" box.
6. When the correct file is in the "File Path:" box, click the Upgrade button
and follow the instructions there. This will complete your firmware
upgrade.
Filters
Once your Internet connection has been established, you can click on the
Net2Phone link in order to activate your Net2Phone Account, or to get infor-
mation on your Net2Phone account.
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Instant Broadband TM Series
EtherFast ® Cable/DSL Voice Enabler powered by Net2Phone

Troubleshooting

Common Problems and Solutions

This section provides possible solutions to problems regarding the installation
and operation of the Cable/DSL Voice Enabler. Read below description to
solve your problems. If you can't find an answer here, check the Linksys
website at www.linksys.com.
1. The Diag LED stays lit when it shouldn't.
• The Diag LED lights up when the device is first powered up.
Meantime, the system will boot up itself and check for proper opera-
tion. After finishing the checking procedure, the LED turns off to show
the system is working fine. If the LED remains lit after this time, the
device is not working properly. Try to re-flash the firmware by assign-
ing a static IP address to the computer, then upgrade the firmware
again. If that doesn't help, contact your dealer for further inspection.
2. I can't access the Cable/DSL Voice Enabler through the web browser .
• Check if both ends of the network cable and power adapter are properly
connected. Check if the status LEDs on the front panel are functioning
properly.
• If using Windows 95, 98 or ME, check the TCP/IP setup on the client
side. Run "winipcfg" by clicking on the Start button, then selecting
Run. The PC should have an IP address of 192.168.1.xxx ("xxx" is
from 2 to 254.) Subnet Mask is 255.255.255.0, the default gateway IP
should be the Router's IP Address, and DNS (in "More".)
• Same as above, check the IP Address of the Cable/DSL Voice Enabler.
• Double check your web browser settings and disable proxy settings.
SM
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