Kenwood DPX395MBT Instruction Manual page 42

Troubleshooting
Symptom
"ERROR"
"NO INFO"/"NO DATA"
"HF ERROR XX"/
"BT ERROR"
"SWITCHING NG"
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
No response from Alexa after
the voice input.
Wrong response from Alexa.
"DISCONNECTED"
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ENGLISH
Remedy
Try the operation again. If "ERROR" appears again, check
if the device supports the function you have tried.
Bluetooth device cannot get the contact information.
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
The connected phones might not support phone
switching feature.
Delete the unused registered Bluetooth device from the
unit. (Page 19)
Amazon cloud was unable to analyze the voice input.
Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 22)
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 16)
Symptom Remedy
Not able to connect or • Be sure the audio device is connected via Bluetooth.
reconnect to Alexa mobile Select the audio device from [AUDIO SELECT] in
application. [BT MODE]. (Page 19)
• Perform the one-time setup process again. See "Setup for
the first time" on page 21.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure Alexa source or iPod BT source
is selected.
Not able to exit from It may take some time for the unit to exit the "TALKING"
"TALKING" screen after screen. Press number button 6 to return to the previous
ending the call. source control screen.
Not able to go to • Disconnect and connect the Bluetooth connection again.
"LISTENING" screen after (Page 16)
activated Alexa. • Disconnect and connect the Alexa connection again.
(Page 21)
• Turn off the unit for about 10 seconds, then turn on the
unit and try again.