Lenovo ThinkPad R500 2716 User Manual
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Lenovo ThinkPad R500 2716 User Manual

Lenovo thinkpad r500 2716: user guide
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Summary of Contents for Lenovo ThinkPad R500 2716

  • Page 1 ® ThinkPad R500 Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad R500 Service and Troubleshooting Guide...
  • Page 4 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 5: Table Of Contents

    Battery problems . AC adapter problems . Hard disk drive (HDD) or solid state drive (SSD) problems . Fingerprint reader problems © Copyright Lenovo 2008 Chapter 4. Recovery options . Introducing Rescue and Recovery . Restoring the factory contents . Recovering data.
  • Page 6 EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . Japanese VCCI Class B statement . EU WEEE Statements . Notice for users in the U.S.A. . ENERGY STAR model information . ® ThinkPad R500 Service and Troubleshooting Guide Notice for Regulatory information .

  • Page 7: Read This First

    Protect yourself from the heat generated by the AC adapter. Prevent your computer from getting wet. © Copyright Lenovo 2008 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
  • Page 8 Protect the cables from being damaged. Protect your computer and data when moving it. Handle your computer gently. Carry your computer carefully. ® ThinkPad R500 Service and Troubleshooting Guide Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects,...

  • Page 9: Chapter 1. Finding Information

    Center (or Lenovo Care v Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide includes general safety instructions and complete Lenovo © Copyright Lenovo 2008 ® computer and get started. It includes a ®...

  • Page 10: Finding Information With The Thinkvantage Button

    Press the ThinkVantage button to open the ThinkVantage Productivity Center (or Lenovo Care) and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the ThinkVantage button to interrupt the startup sequence of...

  • Page 11: Additional Information For Access Help

    Note your passwords and keep them in a safe place. If you forget your passwords, you must take your computer to a Lenovo reseller or a marketing representative. Disabling the integrated fingerprint reader Add the following items to the tables for I/O Port Access in the Security menu of the BIOS Setup Utility.
  • Page 12 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2008...

  • Page 14: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 15: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD. Care for the fingerprint reader...

  • Page 16: Cleaning The Cover Of Your Computer

    v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet.
  • Page 17 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6.
  • Page 18 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 19: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 36 of this Guide.

  • Page 20: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 55 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 57. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 21: Diagnosing Problems

    Attention: v If you need help or further information about the problem, choose any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information v Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test;...

  • Page 22: Diagnosing Problems Using Pc-Doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the HDD or SSD. v Download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.

  • Page 23: Troubleshooting

    Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0176: System Security - The...
  • Page 24 Message 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. 0200: Hard disk error 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error 0231: System RAM error 0232: Extended RAM...
  • Page 25 Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.
  • Page 26 Message 2100: Initialization error on HDD0 (Main hard disk drive) 2102: Initialization error on HDD1 (Ultrabay hard disk drive) 2110: Read error on HDD0 (Main hard disk drive) 2112: Read error on HDD1 (Ultrabay hard disk drive) The power-on password prompt The hard disk password prompt Hibernation error...
  • Page 27 Message Solution EMM386 Not Edit C:\CONFIG.SYS and change a line from Installed - Unable to device=C:\WINDOWS\EMM386.EXE RAM Set Page Frame Base Address. device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error - the default setting.
  • Page 28 If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area...

  • Page 29: Errors Without Messages

    Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps: 1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.
  • Page 30 Problem: The screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following: v Move the TrackPoint or press a key to exit the screen saver. v Press the power switch to resume from sleep (standby) or hibernation. Problem: The computer does not respond.

  • Page 31: Memory Problems

    Lenovo authorized servicer or a marketing representative to have that password canceled. v If you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced.

  • Page 32: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the For Windows XP: 1.

  • Page 33: Sleep (Standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications”...
  • Page 34 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 35: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 36 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 37 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.

  • Page 38: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 39: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm.
  • Page 40 Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 41: Fingerprint Reader Problems

    Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your fingerprint.
  • Page 42 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...

  • Page 43: Copyright Lenovo

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

  • Page 44: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.

  • Page 45: Recovering Data

    Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 46 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 47: Chapter 5. Upgrading And Replacing Devices

    AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . © Copyright Lenovo 2008...
  • Page 48 4. Install a fully charged battery. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 49: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the hard disk drive (HDD) or the solid state drive (SSD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired.
  • Page 50 To replace the HDD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5.
  • Page 51 6. Remove the HDD by pulling out the tab. 7. Detach the side rubber rails form the HDD. 8. Attach the side rubber rails to a new HDD. Chapter 5. Upgrading and replacing devices...
  • Page 52 9. Insert the HDD into the slot; then press it firmly into place. 10. Reinstall the slot cover. 11. Reinstall the screw. 12. Reinstall the battery. 13. Turn the computer over again. Connect the AC adapter and the cables to the computer.
  • Page 53 To replace the SSD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5.
  • Page 54 6. Remove the SSD by pulling out the tab. 7. Release the latch with your finger in the direction shown by the arrow 1 , and lift up the bar 2 . Note: Do not remove the rubbers attached to the side of the adapter. To do so requires pulling hard, possibly damaging or breaking them.
  • Page 55 9. Insert a new SSD into the adapter 1 . Put the bar back in place and set the latch 2 . 10. Insert the SSD into the slot; then press it firmly into place. 11. Reinstall the slot cover. Chapter 5.

  • Page 56: Replacing Memory

    12. Reinstall the screw. 13. Reinstall the battery. 14. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate three (DDR3) synchronous dynamic random access memory (SDRAM) unbuffered small outline dual inline memory module (SO-DIMM),...
  • Page 57 a. Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the sides, and then release the palm rest from the computer 2 . Chapter 5.
  • Page 58 c. If your model has a touch pad or a fingerprint reader, detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. 6. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
  • Page 59 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then press it firmly 2 . Note: If you install a memory module in only one of the two memory slots, install it in the lower slot.
  • Page 60 11. Reinstall the palm rest. a. If your model has a touch pad or a fingerprint reader, attach the connector of the palm rest cable. b. Press the left and right top edges of the palm rest to fit it into place. ®...
  • Page 61 c. Push the front side of the palm rest until it clicks into place. d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 12. Reinstall the battery. 13. Turn the computer over, and reconnect the AC adapter and the cables to the computer.
  • Page 62 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 63: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 64 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 65: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 66 Country or Region Brazil Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia ® ThinkPad R500 Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) 1-800-565-3344...
  • Page 67 Country or Region Telephone Number Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) India...
  • Page 68 +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-6999 +351 21 892 7046 (Portuguese) +4-021-224-4015 Moscow: +7 (495) 258 6300...
  • Page 69 Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
  • Page 70 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 71: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 72: Types Of Warranty Service

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.
  • Page 73 Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
  • Page 74 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 75: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “http://www.lenovo.com/CRUs” provide instructions for replacing self-service and optional-service CRUs.
  • Page 76 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

  • Page 77: Appendix C. Features And Specifications

    External-monitor connector v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 Modem connector v RJ45 Ethernet connector v Serial Ultrabay Enhanced v Docking connector © Copyright Lenovo 2008 ®...

  • Page 78: Specifications

    Combination card slot for PC Card, Express Card, Smart Card or Flash Media Card (depending on the model) v Express Card and PC Card v Express Card and Smart Card Optical drive v Combo, Multi-Burner, or Blu-ray drive, depending on the model Wireless features v Integrated wireless LAN v Integrated Bluetooth...
  • Page 79 Heat output v 65 W (222 Btu/hr) maximum or 90W (307 Btu/hr) maximum (depending on the model) Power source (AC adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the AC adapter: 100-240 V AC, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack –...
  • Page 80 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 81: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 82: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 83: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 84: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 85: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

  • Page 86: Energy Star Model Information

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: ®...
  • Page 87 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...

  • Page 88: Notice For Regulatory Information

    8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 89: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care ThinkPad Rescue and Recovery ThinkVantage ThinkLight TrackPoint Ultrabay Ultrabay Enhanced UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 90 ® ThinkPad R500 Service and Troubleshooting Guide...

  • Page 91: Index

    6 error messages troubleshooting 15 factory contents restoring 36 features hardware 69 features and specifications 69 © Copyright Lenovo 2008 finding information 1 fingerprint reader caring for 7 troubleshooting 33 frequently asked questions 11 hard disk drive diagnosing 13...
  • Page 92 troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 upgrading devices 39 warranty information 63 Web help 55 worldwide support telephone list 57 ®...
  • Page 94 Part Number: 44C9829 Printed in China (1P) P/N: 44C9829...

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