Lenovo IdeaPad U350 2963 User Manual page 56

Chapter 5. Troubleshooting
My screen goes blank while
the computer is on.
A Password problem
I forgot my password.
42
• Your screen saver or power management may be
enabled. Do one of the following to exit from the
screen saver or to resume from sleep or hibernation
mode:
- Touch the touchpad.
- Press any key on the keyboard.
- Press the power button.
• If you forget your user password, you must take
your computer to a Lenovo authorized servicer or a
marketing representative to have the password
changed.
• If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will
be charged for parts and service.
If you forget your supervisor password, a Lenovo
•
authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized
servicer or a marketing representative to have the
system board replaced. Proof of purchase is
required, and a fee will be charged for parts and
service.