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Lenovo 3000 N100 0689 Supplementary Manual

Lenovo 3000 n100 0689: supplementary guide.
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Lenovo 3000 N100
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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   Summary of Contents for Lenovo 3000 N100 0689

  • Page 1: Lenovo 3000 N100

    Lenovo 3000 N100 Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...

  • Page 3

    Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 4

    U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Contents Read first . Chapter 1. Finding information This guide and other publications . Finding information with the Lenovo Care button . Chapter 2. Caring for your computer . Chapter 3. Solving computer problems Frequently asked questions . Diagnosing problems .

  • Page 6

    Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 7: Read First

    Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. © Copyright Lenovo 2006...

  • Page 8

    Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 9: Chapter 1. Finding Information

    To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 10: Finding Information With The Lenovo Care Button

    You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the ThinkVantage workspace, which runs independently of the Windows operating system and is hidden from it.

  • Page 11: Chapter 2. Caring For Your Computer

    Be sure your computer is in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. © Copyright Lenovo 2006...

  • Page 12

    Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 13

    v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – PC Card – Smart Card –...

  • Page 14

    The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Solving Computer Problems

    Error messages . Errors without messages . A password problem . A power switch problem . Keyboard problems © Copyright Lenovo 2006 A pointing device problem . . 10 Standby or hibernation problems . . 10 Computer screen problems .

  • Page 16: Frequently Asked Questions

    Preventing problems section of the Access Help. What are the main hardware features of my new computer? See the “Lenovo 3000 tour” section of the Access Help. Where can I find the detailed specifications for my machine? See www.lenovo.com/support I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

  • Page 17

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 35 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 41. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 18: Diagnosing Problems

    If your system fails after you make changes in the Setup menus, reset the computer, enter Setup and install Setup defaults or correct the error. Lenovo 3000 N100 Service and Troubleshooting Guide for Windows. To run PC-Doctor for Windows, do as follows:...

  • Page 19

    Code Message 0200 Failure Fixed Disk 0210 Stuck key 0211 Keyboard error 0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing 0213 Keyboard locked - Unlock key switch 0220 Monitor type does not match CMOS - Run SETUP 0230* Shadow Ram Failed at offset: nnnn...

  • Page 20

    Setup Boot menu Operating system not found Lenovo 3000 N100 Service and Troubleshooting Guide Description Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly.

  • Page 21: Errors Without Messages

    Code Message N/A* Parity Check 1 nnnn N/A* Parity Check 2 nn Press F1 to resume, F2 to Setup, F3 for previous Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer;...

  • Page 22: A Password Problem

    → If you forget your supervisor password, Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced.

  • Page 23: Keyboard Problems

    Keyboard problems Problem: A number appears when you type a letter. Solution → The numeric lock function is on. To disable it, press and hold Fn; then press NmLk. Problem: All or some keys on the external numeric keypad do not work. Solution →...

  • Page 24

    Connect the ac adapter to the computer; then press Fn. – If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 25: Computer Screen Problems

    Hibernate tab. 4. Select the Enable hibernation check box. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the Lenovo PM driver has been installed on your computer. Computer screen problems Problem: The screen is blank.

  • Page 26

    Problem: The screen stays on even after you turn off your computer. Solution: Lenovo 3000 N100 Service and Troubleshooting Guide scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen. that has been installed on your computer.

  • Page 27: Battery Problems

    → Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: →...

  • Page 28: Hard Disk Drive Problems

    – You are carrying the hard disk drive. – You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 29: A Startup Problem

    1. Turn off you PC for at least 5 seconds, then turn it on again. 2. Watch the screen carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

  • Page 30: Other Problems

    In the Boot menu in the BIOS Utility, make sure that the device is included in the Boot Sequence correctly. Problem: The computer can not play a CD, or the sound quality is not good. Lenovo 3000 N100 Service and Troubleshooting Guide registered your fingerprint. moisture from the fingers.

  • Page 31

    Solution: → Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.

  • Page 32

    Solving computer problems Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 33: Chapter 4. Recovery Options

    All this can be achieved from the ThinkVantage Rescue and Recovery workspace. To start ThinkVantage Rescue and Recovery, turn on the computer and while the initial screen is displayed press the Lenovo Care button. For more information about using Rescue and Recovery features, see the “Recovery overview”...

  • Page 34: Recovering Data

    2. Turn off your computer for at least 5 seconds. 3. Turn on your computer. Watch the display carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The ThinkVantage Rescue and Recovery workspace opens.

  • Page 35: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch by sliding it to the unlocked position. 4. Unlock the battery latch 1 by sliding it to the unlocked position, and while holding it in the position remove the battery 2 . 5. Install a fully charged battery. © Copyright Lenovo 2006...

  • Page 36: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

  • Page 37

    Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.

  • Page 38

    6. Insert a new hard disk drive into the hard disk drive bay, then firmly install it. 7. Align the front side of the hard disk cover 1 , reinstall the cover 2 , and tighten the screws 3 . Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 39: Replacing Memory

    8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM),...

  • Page 40

    8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 . Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 41

    9. Pivot the SO-DIMM downward until it snaps into place. 10. Make sure that the card is firmly fixed in the slot and does not move easily. 11. Align the front side of the memory slot cover 1 , reinstall the cover 2 , and tighten the screws 3 .

  • Page 42

    Replacing memory Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 43: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...

  • Page 44

    Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 45: Getting Help Around The World

    Support Web site at www.lenovo.com/suport. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...

  • Page 46

    Getting help and service Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 47: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.

  • Page 48

    1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 49: Worldwide Telephone List

    When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called Lenovo EasyServ or EasyServ in some countries.

  • Page 50

    France Germany Greece Guatemala Honduras Hungary India Indonesia Lenovo 3000 N100 Service and Troubleshooting Guide Telephone Number Home PC: 852-2825-7799 Commercial PC: 852-8205-0333 Lenovo 3000 and WorkPad : 852-2825-6580 (Cantonese, English, Putonghua) 1-800-912-3021 (Spanish) 284-3911 (Spanish) Lenovo Customer Support Center-toll free: 0-800-011-1029...

  • Page 51

    1800-88-8558 (English, Bahasa, Melayu) +356-23-4175 001-866-434-2080 (Spanish) +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 255-6658 (Spanish) 6681-1100 warranty service and support: 8152-1550 (Norwegian) 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 0-800-50-866 (Spanish) 1800-1888-1426 (English) +63-2-995-8420 (Philipino) Appendix A. Warranty information...

  • Page 52

    Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Uruguay Venezuela Vietnam Lenovo 3000 N100 Service and Troubleshooting Guide Telephone Number +48-22-878-6999 +351-21-892-7147 (Portuguese) +4-021-224-4015 +7-095-940-2000 (Russian) 1800-3172-888 (English, Bahasa, Melayu) +421-2-4954-1217 +386-1-4796-699 91-714-7983 91-397-6503 (Spanish) +94-11-2448-442 (English)

  • Page 53: Appendix B. Customer Replaceable Units (crus)

    Card You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help If you are unable to access these instructions or if you have difficulty...

  • Page 54

    Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 55: Appendix C. Overview Of Your Computer

    Appendix C. Overview of your computer Your computer at a glance Front view © Copyright Lenovo 2006...

  • Page 56

    Your computer at a glance Rear view Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 57: Features

    Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touchpad v Fn key function v Lenovo Care button v Volume control buttons External interface v External-monitor connector v S-Video connector v PC Card slot (Type II PC Card)

  • Page 58: Specifications

    Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 10.8 V dc – Capacity: 4.4 AH or 6.6 AH, depending on the model Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 59: Appendix D. Wireless Related Information

    Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. © Copyright Lenovo 2006...

  • Page 60

    Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the...

  • Page 61: Appendix E. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 62: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 63: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 64: Environmental Notices For Japan

    Collecting and recycling a disused Lenovo computer. If you use a Lenovo computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.

  • Page 65: Important Information For The European Directive 2002/96/ec

    For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a Lenovo computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. Important information for the European Directive 2002/96/EC Notice : This mark applies only to countries within the European Union (EU) and Norway.

  • Page 66: Ibm Lotus Software Offer

    Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer. If you do not...

  • Page 67

    To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions.

  • Page 68: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery ThinkVantage...

  • Page 69: Index

    35 around the world 37 by telephone 35 by Web 35 hibernation problems 15 important tips 3 © Copyright Lenovo 2006 keyboard problems 15 Lenovo Care 45 button 1, 21, 25, 31, 49 locations 47 password problems 14...

  • Page 70

    Lenovo 3000 N100 Service and Troubleshooting Guide...

  • Page 72

    Part Number: 41W2848 Printed in China (1P) P/N: 41W2848...

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