Troubleshooting
For common issues related to the band, please follow the instructions below:
Unable to Switch on the Band
Press the power button for 3 seconds. If it still doesn't start, please charge the watch.
Automatic Shutdown
In case of low battery power, please charge the band.
If the problem persists, please contact our authorized dealers.
FAQs
Q: What does the Bring to See feature do?
A: This feature helps you conserve the battery of your band. The smartwatch screen
automatically turns off after you haven't used it for a while. Once you move your hand
back up, it automatically turns on again.
Q: How many band faces does the Fastrack Reflex 2C watch offer?
A: The smartwatch comes with 3 pre-loaded watch faces.
Q: How does the watch measure sleep quality?
A: The Reflex 2C watch categorises your sleep in 3 buckets - Deep Sleep, Light Sleep
and Awake time. Based on the number of hours recorded in each bucket, you also get an
overall Sleep Score.
Q: What can I do in case I misplace my watch?
A: You can go to the app on your phone and click on 'Find my Device'. Your watch will
start vibrating.
Q: Can I use my smartwatch to find my phone too?
A: Yes. In such a case, you can go to 'Find my Device' from the home screen of your
watch, and press 'Start'. Your phone will start producing a beeping sound.
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