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LaCie d2 USB 3.0
• D
Table of Contents
1. Introduction................................................................................................................. 4
1.1. Box Content ................................................................................................................................. 5
1.2. Minimum System Requirements ...................................................................................................... 6
1.3. Views of the Drive ......................................................................................................................... 7
1.4. Hard Disk Heat Management ........................................................................................................ 9
1.5. Cables and Connectors . .............................................................................................................. 10
1.6. Power Conservation .................................................................................................................... 10
2. Getting Connected .................................................................................................... 11
2.1. STEP 1: Connect the Power Cable . ............................................................................................... 12
2.2. STEP 2: Connect the USB Cable .................................................................................................. 13
2.3. STEP 3: Launch LaCie Setup Assistant ........................................................................................... 14
2.4. Disconnecting Your Drive ............................................................................................................ 15
2.5. Formatting and Partitioning.......................................................................................................... 16
2.5.1. About File System Formats . .............................................................................................. 16
2.5.2. Windows XP Users .......................................................................................................... 18
2.5.3. Windows Vista and Windows 7 Users ............................................................................... 21
2.5.4. Mac Users ..................................................................................................................... 24
3. Troubleshooting ........................................................................................................ 25
3.1. LED Indicators ............................................................................................................................ 25
3.2. Troubleshooting: Mac Users ........................................................................................................ 26
3.3. Troubleshooting: Windows Users.................................................................................................. 28
4. Contacting Customer Support ................................................................................... 30
4.1. LaCie Technical Support Contacts ................................................................................................ 31
5. Warranty Information ............................................................................................... 32
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Page 1: Table Of Contents
LaCie d2 USB 3.0 • D esign by User Manual Table of Contents 1. Introduction... 4 1.1. Box Content ... 5 1.2. Minimum System Requirements ... 6 1.3. Views of the Drive ... 7 1.4. Hard Disk Heat Management ... 9 1.5. Cables and Connectors ..10 1.6. Power Conservation ... 10 2. Getting Connected ... 11 2.1. STEP 1: Connect the Power Cable . -
Page 2: User Manual
LaCie d2 USB 3.0 • D esign by User Manual Copyrights Copyright © 2010 LaCie. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of LaCie. Trademarks Apple, Mac, and Macintosh are registered trademarks of Apple Inc. Microsoft, Win- dows 98, Windows 2000, Windows XP, Win- dows Vista, and Windows 7 are registered trademarks of Microsoft Corporation. Other... -
Page 3: Health And Safety Precautions
± 10% of the nominal and transient over-voltages according to over-voltage category II). ✦ Do not expose the LaCie d2 to tem- peratures outside the range of 5° C to 35° C (41° F to 95° F); or to op- erational humidity beyond 5-80%,... -
Page 4: Introduction
Quick Install Guide, then consult this manual’s more de- tailed chapter on setup, then the troubleshooting chapter. The next step is to check out LaCie’s support page for this prod- uct, which contains a wealth of information, including interactive troubleshooting. Navigate to lacie.com/support and choose your product. -
Page 5: Box Content
LaCie d2 USB 3.0 • D esign by User Manual 1.1. Box Content Your LaCie d2 package contains the items listed below: 1. LaCie d2 USB 3.0 2. External power supply 3. USB 3.0 cable (USB 2.0 and 1.1 compatible) 4. Quick Install Guide 5. Drive stand for upright use IMPORTANT INFO: Please save your packaging. In the event that the drive should need to be repaired or serviced, it must be returned in its original packaging. oulton Introduction page 5 d2 USB Quick Install Guide Design by Neil Poulton... -
Page 6: Minimum System Requirements
1.2. Minimum System Requirements ✦ Computer with a USB 2.0 or USB 3.0* port ✦ Latest version of Windows XP**, Windows Vista, Windows 7 / Mac OS X 10.5, 10.6 ✦ Minimum free disk space: 600MB recommended *To take advantage of SuperSpeed USB 3.0 transfer rates, the LaCie d2 USB 3.0 must be connected to a USB 3.0 port. If your computer does not have a USB 3.0 port, you may add a USB 3.0 PCI-Express card (desktop computer) or a USB 3.0 ExpressCard 34 (portable). LaCie offers a wide selection of peripherals, including expansion cards. Visit the LaCie web site at www.lacie.com/accessories. **Windows XP does not recognize partitions of more than 2TB. TECHNICAL NOTE: The USB 3.0 interface may require additional drivers to operate on your computer. Please confirm that your oper- ating system supports USB 3.0 and download the necessary drivers. TECHNICAL NOTE: The LaCie d2 USB 3.0 is compatible with USB 3.0 and USB 2.0 interfaces. When attaching the d2 USB 3.0... -
Page 7: Views Of The Drive
LaCie d2 USB 3.0 • D esign by User Manual 1.3. Views of the Drive Front View 1. Blue button: Serves as a LED drive status indicator and the pow- er button. When you disconnect the interface cable, the drive will turn off. You can, however, turn the drive on by pressing the button, or off by pressing and holding it. (For information on power con- servation, see 1.6. Power Conservation.) The LED remains lit to show that the drive is on, and blinks to indicate drive activity. For more information, refer to chapter 3.1. LED Indicators. oulton Fig. 01 Introduction page 7... -
Page 8: Rear View
LaCie d2 USB 3.0 • D esign by User Manual Rear View 1. USB 3.0 port 2. Power adapter connection 3. Chain lock option CAUTION: To avoid overheating, the LaCie d2 should be installed in a well-ventilated area and in such a way as to maintain sufficient airflow across the controller chips. Also ensure that the Ventilation Fan is not obstructed. Environmental Requirements: Temperature: 0 – 35° C (32 – 95° F) Operation Humidity: 20 – 80%, non-condensing Storage Humidity: 10 – 90%, non-condensing oulton Fig. 02 Introduction page 8... -
Page 9: Hard Disk Heat Management
Please make sure that the vent on the back-bezel is not obstructed and that there is a natural airflow across the casing. Upright, Stack & Rackmount Configuration Heat dissipation is maximized when the d2 USB 3.0 is in the upright position. When stacking LaCie d2 USB 3.0s, please remember to attach the included rubber feet on the under side of your drives. This will allow for some airflow between your drives so that the heat dissipation can work effectively. CAUTION: To prevent overheating, do not stack more than three d2 USB 3.0 hard drives, especially if these drives are turned on simultaneously. oulton... -
Page 10: Cables And Connectors
480 Mbits/s. This means USB 3.0 is theoretically up to ten times faster than its predecessor (although less in practice). Additionally, improved power management means peripherals will draw less electricity when inactive. Your LaCie drive is shipped with a SuperSpeed USB 3.0 cable to ensure maximum data transfer performance when connected to a compatible USB 3.0 port. The cable will also work when connected to a USB 2.0 or 1.1 port, but drive performance will be limited to their respective transfer rates. -
Page 11: Getting Connected
User Manual 2. Getting Connected Installing the LaCie d2 USB 3.0 hard drive is easy for all users, re- gardless of operating system, thanks to LaCie Setup Assistant. Install your drive in three easy steps: 2.1. STEP 1: Connect the Power Cable 2.2. STEP 2: Connect the USB Cable 2.3. STEP 3: Launch LaCie Setup Assistant IMPORTANT INFO: Please follow the setup steps in the order they are given to ensure that the LaCie hard disk volume mounts correctly on your computer. oulton Getting Connected page 11... -
Page 12: Step 1: Connect The Power Cable
LaCie d2 USB 3.0 • D esign by User Manual 2.1. STEP 1: Connect the Power Cable 1. Connect the power supply to a wall outlet and to the LaCie d2 USB 3.0. Continue to the next step, 2.2. STEP 2: Connect the USB CAUTION: Only use the AC adapter supplied with your specific La- Cie device. Do not use a power supply from another LaCie device or another manufacturer. Using any other power cable or power supply may cause damage to the device and void your warranty. Always remove the AC adapter before transporting your LaCie drive. Failure to remove the adapter may result in damage to your drive and will void your warranty. You may use your LaCie drive when in a foreign country thanks to its 100-240 Volt power supply. To be able to use this feature, you may need to purchase an appropriate adapter or cord. LaCie accepts no responsibility for any damage to the drive resulting from the use of an inappropriate adapter. Using an adapter other than one autho- rized by LaCie will void your warranty. oulton Cable. -
Page 13: Step 2: Connect The Usb Cable
2.2. STEP 2: Connect the USB Cable 1. Connect the USB 3.0 cable to the drive and to a compatible port on your computer. 2. After a few seconds, a small LaCie partition will mount on your computer and appear in My Computer (Windows users) or on your desktop (Mac users). Continue to the next step, 2.3. STEP 3: Launch LaCie Setup As- sistant. TECHNICAL NOTE: If your computer does not have a USB 3.0 port, you can connect the included USB 3.0 cable to a USB 2.0 or USB 1.1 port. In this case, drive performance will be limited to their respective transfer rates. -
Page 14: Step 3: Launch Lacie Setup Assistant
Before using your drive, LaCie Setup Assistant software must be launched to format your drive. It will: ✦ Optimize your drive according to your needs ✦ Copy the manual and utilities onto your LaCie hard disk The LaCie Setup Assistant does not prevent you from using your computer’s native disk utility program to format or partition your LaCie drive. Simply follow the Setup Assistant through completion, then use your computer’s native disk utility (Disk Management for Windows or Disk Utility for Mac) to reformat your drive. See section... -
Page 15: Disconnecting Your Drive
LaCie d2 USB 3.0 • D esign by User Manual 2.4. Disconnecting Your Drive USB external devices feature “plug & play” connectivity, which means that your drive can be connected and disconnected while the computer is running. To prevent failures, however, it is important to follow these steps when disconnecting your LaCie drive. Windows XP Users From the System Tray (located in the lower right-hand side of your screen), click the Eject icon (a small green arrow over a hardware image) (Fig. -
Page 16: Formatting And Partitioning
LaCie d2 USB 3.0 • D esign by User Manual 2.5. Formatting and Partitioning LaCie Setup Assistant should be run once when you first connect your drive. During this process, the drive will be formatted for your needs. However, if you aborted the process or if you wish to reformat your drive after you’ve completed the Setup Assistant, read this chapter for formatting and partitioning information. See sections 2.5.2 to 2.5.4 for formatting instructions. 2.5.1. - Page 17 LaCie d2 USB 3.0 • D esign by User Manual Mac OS Users You may customize the drive by reformatting and/or partitioning the drive with separate file system formats. For optimal performance in Mac OS environments, format and partition the drive as one large Mac OS Extended volume. Mac OS Extended (HFS+): Mac OS Extended refers to the file sys- tem used by Mac OS X. HFS+ represents an optimization of the older HFS file system by using hard disk space more efficiently. With HFS+, you are no longer limited by block size. MS-DOS File System (FAT 32): This is the Microsoft file system, more typically known as FAT 32. This is the file system to use if you are go- ing to be using your LaCie Hard Drive between Macs and Windows operating systems. oulton Mac File System Formats There are two possible file system format categories for Mac users: Mac OS Extended (HFS+) and FAT 32 (MS-DOS).
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Page 18: Windows Xp Users
LaCie d2 USB 3.0 • D esign by User Manual 2.5.2. Windows XP Users The steps listed below will help you format and partition your disk drive using Windows XP. For more information on choosing the op- timal file format, refer to 2.5.1. About File System CAUTION: Following these steps will erase everything from the d2 hard drive. If you have information that you want to protect or con- tinue to use, back up this information before performing these steps. 1. Make sure the drive is connected to and mounted on the com- puter. 2. Right-click My Computer and select Manage. From the “Computer Management” window, select Disk Man- agement (located below the Storage group). 4. If the “Initialize and Convert Disk Wizard” window appears, click Cancel. - Page 19 LaCie d2 USB 3.0 • D esign by User Manual 9. Specify the partition size. Please note that FAT32 partitions must be 32GB (32000MB) or smaller. By default, the partition oc- cupies the entire volume (Fig. 13) but you may change the size based upon the working environment. Click Next. 10. Assign a drive letter or mount path (Fig. 11. Select the file format for the disk (FAT32 will only appear as an option if the partition is 32GB or less - see 2.5. Formatting and Partitioning). Once FAT32 or NTFS has been selected (Fig. you have the option to Perform a quick format, which allows for a much faster format. While Disk Management does not check the drive for errors as extensively with a quick format, the option does save time. Click Next. continued on the next page >>...
- Page 20 LaCie d2 USB 3.0 • D esign by User Manual 12. A window appears listing your choices. If all seems well, click Finish to begin the format process (Fig. select Back. 13. Your drive’s partition(s) should have a “Healthy” status in the list of drives in Disk Management (Fig. drive’s partition(s) in My Computer. The drive is ready for use. oulton 16). To make a change, 17). You will also see the Fig. 16 Fig. 17 Getting Connected page 20...
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Page 21: Windows Vista And Windows 7 Users
LaCie d2 USB 3.0 • D esign by User Manual 2.5.3. Windows Vista and Windows 7 Users The following steps explain how to format your LaCie hard disk using Windows Vista or Windows 7. CAUTION: Following these steps will erase everything from the d2 hard drive. If you have information that you want to protect or con- tinue to use, back up this information before performing these steps. 1. Right-click Computer and choose Manage. From the Manage window select Disk Management. 2. From the list of drives in the middle of the Disk Management window, right-click your LaCie hard drive and select New Sim- ple Volume... (Fig. 18). 3. The New Simple Volume Wizard will appear. To continue... - Page 22 LaCie d2 USB 3.0 • D esign by User Manual Assign a drive letter or accept the default (Fig. 6. Choose the file system format for the partition. If the partition size is 32GB or less, the choices will include NTFS and FAT32. Select the format and check Perform a quick format (Fig. Select Next>. TECHNICAL NOTE: Windows Vista SP1 and Windows 7 offer the exFAT file system, which is not limited to partitions greater than 32GB (Fig. 23). Used primarily with USB flash drives, the exFAT file system overcomes many of the limitations of FAT32. In addition to Windows Vista SP1 and Windows 7, the exFAT file system can work on Windows XP SP2 with a special driver. Since Mac OS support is unstable, sharing your LaCie drive between Windows and Apple operating systems using this file format is discouraged.
- Page 23 LaCie d2 USB 3.0 • D esign by User Manual 7. The last window is a summary of the format options you have just selected. If all looks to be correct, click Finish for the format to begin (Fig. 24). oulton Fig. 24 Getting Connected page 23...
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Page 24: Mac Users
LaCie d2 USB 3.0 • D esign by User Manual 2.5.4. Mac Users CAUTION: Following these steps will erase everything from the d2, including encrypted data. If you have information that you want to protect or continue to use, back up this information before perform- ing these steps. 1. Connect the drive to the power source and to the computer via the interface port. 2. Select Utilities from the Go menu in the Finder menu bar. 3. In the Utilities folder, double-click Disk Utility. The Disk Utility window will open (Fig. labeled LaCie Hard Disk from the list of available hard disks on the left side of the window. 5. Select the Partition tab. 6. From the Volume Scheme: menu, choose the number of parti- tions you want to divide the drive into (Mac OS X gives you the option of dividing the drive into at most 16 partitions). You can adjust the size of each partition using the slide bar between the partitions in the Volume Scheme: area. 7. In the Volume Information section, enter a name for each vol- ume (partition), choose the volume file system format. IMPORTANT INFO: Please refer to section 2.5.1. About File Sys- Formats, for a more detailed comparison of the various file system formats. -
Page 25: Troubleshooting
3. Troubleshooting In the event that your LaCie d2 is not working correctly, please refer to the tables on the following pages to troubleshoot the device. If you have gone through all of the points in the table and your drive is still not working correctly, please see the FAQs that are regularly published on our Web site – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section Support for details). -
Page 26: Troubleshooting: Mac Users
LaCie d2 USB 3.0 • D esign by User Manual 3.2. Troubleshooting: Mac Users Problem Question The drive is not recognized Does an icon for the drive appear on the by the computer. desktop? Does your computer’s configuration meet the minimum system requirements for use with this drive? Is the drive’s power supply connected? Did you follow the correct installation steps for the specific interface and operating system? Are both ends of the USB cable securely attached? Is there a conflict with other device drivers or extensions? Does your computer’s operating system support the file system? Time Machine won’t recog- How is your drive formatted? nize my drive as compatible. Error messages under Mac Did you get an “Error –50” message while OS 10.x. copying to a FAT 32 (MS-DOS) volume? - Page 27 LaCie d2 USB 3.0 • D esign by User Manual Problem Question The drive is not running Is the drive connected to a standard USB noticeably faster when con- (2.0 or 1.1) port on your computer? nected via USB 3.0. Check to see that the USB 3.0 drivers for both your host bus adapter and device have been installed cor- rectly. If in doubt, uninstall the drivers and re-install them. Also, make sure that you are connected directly to a Hi-Speed USB 3.0 port on your computer. Does your computer or operating system support Hi-Speed USB 3.0? The drive is making clicking Is the sound “soft clicking” or “hard clicking”? noises. Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two pos- sible causes: ✦ The drive could be corrupted. Reformatting the drive can solve this issue. ✦ The drive could have a failure in the external power supply or power cable. Try using a different one, Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. Hard clicking may be a sign of physical failure. If nothing traumatic happened to the drive prior to this behavior, consider it to be soft clicking, and troubleshoot the problem as suggested above. The drive does not turn on The automatic power on/off feature works by measuring power changes in the data cable. Unfortunately, automatically when con- not all computers change the amount of power coming from those ports. As the power amount doesn’t...
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Page 28: Troubleshooting: Windows Users
LaCie d2 USB 3.0 • D esign by User Manual 3.3. Troubleshooting: Windows Users Problem Question The drive is not recognized Has the drive been formatted? by the computer. Does your computer’s operating system support the file system? Is there an icon for the drive in My Com- puter? Does your computer’s configuration meet the minimum system requirements for use with this drive? Is the drive’s power supply connected? Did you follow the correct installation steps for the specific interface and operating system? Are both ends of the USB cables firmly attached? Is there a conflict with other device drivers or extensions? The drive is not running Is the drive connected to a standard USB noticeably faster when con- (2.0 or 1.1) port on your computer? nected via the SuperSpeed USB 3.0 cable. - Page 29 LaCie d2 USB 3.0 • D esign by User Manual Problem Question The drive is making clicking Is the sound “soft clicking” or “hard clicking”? noises. Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the drive is making a clicking sound and still functioning. If the drive is non-functional, there are two pos- sible causes: ✦ The drive could be corrupted. Reformatting the drive can solve this issue. ✦ The drive could have a failure in the external power supply or power cable. Try using a different one, Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. Hard clicking may be a sign of physical failure. If nothing traumatic happened to the drive prior to this behavior, consider it to be soft clicking, and troubleshoot the problem as suggested above. The drive does not turn on The automatic power on/off feature works by measuring power changes in the data cable. Unfortunately, automatically when con- not all computers change the amount of power coming from those ports. As the power amount doesn’t nected to the computer. change, the drive is unaware when to shut down. Verify this by shutting down the computer, then unplug the computer from power for a while. The drive will shut down when the power stops coming from the ports. Available disk spaces does When a file is deleted, the space used on the disk is not reclaimed until the file is truly erased. The trash not increase after deleting (Recycle Bin on Windows) is actually a hidden folder located in each hard drive. To completely delete the files.
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Page 30: Contacting Customer Support
LaCie d2 USB 3.0 • D esign by User Manual 4. Contacting Customer Support Before You Contact Technical Support Read the manuals and review section 3. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:... -
Page 31: Lacie Technical Support Contacts
LaCie d2 USB 3.0 • D esign by User Manual 4.1. LaCie Technical Support Contacts LaCie Australia http://www.lacie.com/au/contact/ LaCie Brazil http://www.lacie.com/us/contact/ LaCie China http://www.lacie.com/cn/contact/ LaCie Finland http://www.lacie.com/fi/contact/ LaCie Germany http://www.lacie.com/de/contact/ LaCie Italy http://www.lacie.com/it/contact/ LaCie Korea http://www.lacie.com/kr/contact/ LaCie Netherlands http://www.lacie.com/nl/contact/ LaCie Portugal http://www.lacie.com/pt/contact/ LaCie Southeast Asia http://www.lacie.com/sea/contact/ LaCie Sweden http://www.lacie.com/se/contact/ LaCie UK http://www.lacie.com/uk/contact/ LaCie Grand Export http://www.lacie.com/intl/contact/... -
Page 32: Warranty Information
LaCie d2 USB 3.0 • D esign by User Manual 5. Warranty Information This Limited Warranty applies only to hardware products manufac- tured by or for LaCie that can be identified by the “LaCie” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-LaCie hardware products or any software, even if packaged or sold with LaCie hardware. Manufacturers, suppliers, or publishers, other than LaCie, may provide their own warranties to the end user purchaser, but LaCie, in so far as permitted by law, provides their products “as is”. Software distributed by LaCie with or without the LaCie brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. LaCie does not warrant that the operation of the product will be un- interrupted or error-free. LaCie is not responsible for damage arising...
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