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Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if
the remedies indicated in the chart do not solve the problem, refer to "Customer Services Directory" on "Basic
Owner's Manual" if you reside in the U.S.A., or refer to "CONTACT INFORMATION" on "Basic Owner's Manual"
if you reside in Canada.
Sound and audio volume
No sound.
• Make sure that the unit and the Bluetooth
• Check if music is playing on the Bluetooth
• Make sure that the unit is turned on and the volume is not set too low.
• Pair and connect the Bluetooth
• Check if the Bluetooth
l
(
12). Also refer to the operating manual for the Bluetooth
• If there is more than one active Bluetooth
that it is connected to the correct one.
Cannot adjust the volume.
• The control buttons on this unit are disabled when the detachable cord (supplied) is being used.
Low volume.
• Increase the volume of the unit. (
• Increase the volume on the Bluetooth
Sound from the device is cut off. / Too much noise. / Sound quality is bad.
• Sound may be disrupted if signals are blocked. Do not fully cover this unit with the palm of your hand, etc.
• The device may be out of the 10 m (33 ft.) communication range. Move the device closer to this unit.
• Remove any obstacle between this unit and the device.
• Switch off any wireless LAN device when not in use.
®
Bluetooth
device connection
The device cannot be connected.
• You can pair up to 8 Bluetooth
will be replaced.
• Delete the pairing information for this unit from the Bluetooth
Phone Calls
You cannot hear the other person.
• Make sure that the unit and the Bluetooth
• Check if the unit and the Bluetooth
• Check the audio settings of the Bluetooth
®
Bluetooth
enabled phone. (
• If the volume of the other person's voice is too low, increase the volume of both the unit and the Bluetooth
phone.
Cannot make a phone call.
• Check if the Bluetooth
music" (
l
12) and "Making a phone call" (
phone.
®
device are connected correctly. (
®
device.
®
device and the unit again. (
®
compatible device supports "A2DP" profile. For details on profiles, see "Listening to music"
®
device around this unit, it may be connected to the wrong one, so check
l
12)
®
device.
®
devices with this unit. If a 9th device is paired, the device with the oldest connection
®
enabled phone are turned on.
®
enabled phone are connected. (
®
enabled phone. Switch the calling device to the unit if it is set to the
l
10)
®
compatible device supports "HSP" or "HFP" profile. For details on profiles, see "Listening to
l
Other
l
10)
®
compatible device.
®
device, then pair them again. (
14). Also refer to the operating manual for the Bluetooth
18
l
10)
l
10)
l
10)
®
enabled
®
enabled
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