Troubleshooting Guide - LG WM2496H series Owner's Manual

TROUBLESHOOTING GUIDE

✽ This washing machine is equipped with automatic safety functions which detect and diagnose problems at an
early stage and react appropriately. When the machine does not function properly or does not function at all,
check the following points before you call the Service Department.
Problem
Rattling and clanking noise
Thumping sound
Vibrating noise
Water leaks
Excessive suds
Water does not enter
washer or it enters slowly
2 0
Possible Cause
• Foreign objects such as coins
or safety pins may be in drum
or pump.
• Heavy wash loads may
produce a thumping sound.
This is normal.
• Have all the transit bolts and
packing been removed?
• Wash load may be unevenly
distributed in the drum.
• Are all the feet resting firmly
on the ground?
• Fill hose connection is loose at
tap or washer.
• House drain pipes are
clogged.
• Too much detergent or
unsuitable detergent.
• Water supply is not adequate
in area.
• Water supply tap is not
completely open.
• Water inlet hose is bent.
• The filter of the inlet hose
clogged.
Solution
Stop washer and check drum and drain
filter.
If noise continues after washer is restarted,
call for service.
If sound continues, washer is probably out
of balance. Stop and redistribute wash
load.
See Installation Instructions for removing
shipping bolts.
Stop washer and rearrange wash load.
Adjust the leveling feet.
Make sure all four feet are in firm contact
with the floor, while the washer is in the
spin cycle with a load.
Check and tighten hose connections.
Unclog drain pipe. Contact plumber if
necessary.
Reduce detergent amount or use low
sudsing detergent.
Designed specially to use only
HE (High Efficiency) detergent
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.