ProX PRD Troubleshooting Manual

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Prox PRD™

Troubleshooting Guide

October 2022

Please see the comprehensive self-guided

TROUBLESHOOTING FLOWCHART

down below.

Prox PRD™ is not alerting

1) Be sure the Make, Model, and OS (Operating System) of your phone is compatible with the PRD by

checking the requirements below.

2) Perform a Connectivity Check by placing the PRD next to your phone and then clicking the button

on the PRD one (1) time. The resultant color will tell you the current status of the PRD. The PRD will

only alert if a solid blue LED is shown.

The possible LED states are:

No LED

PRD is turned OFF.

Turn PRD on by ﬁrmly pressing and holding the button down for ~4 seconds.

Red LED

PRD is turned ON, Bluetooth paired to the phone, but not connected to the phone.

Move PRD closer to the phone until you hear the reconnect sound.

Blinking Blue LED

PRD is turned ON, but not paired to the phone.

See the "Pairing PRD to Phone" section in the User Manual of our website.

Solid Blue LED

PRD is turned ON, Bluetooth paired to the phone, and connected to the phone.

Proceed to Step 3 below.

3) Check that all 4 corners of the PRD cover are fully snapped in place. The PRD will not function

properly if the cover is not securely fastened and snapped together.

4) Test the PRD's alert by turning the phone's Bluetooth OFF and then moving the PRD while it's oﬀ.

You should hear an alert.

Need help?

Do you have a question about the PRD and is the answer not in the manual?

Page 1 2) Perform a Connectivity Check by placing the PRD next to your phone and then clicking the button on the PRD one (1) time. The resultant color will tell you the current status of the PRD. The PRD will only alert if a solid blue LED is shown.
Page 2 (2) seconds, upon movement of the PRD. To disable the chirp, simply press and hold the button on the PRD down for six (6) seconds; this will turn the PRD oﬀ as noted by the power down sound. At this point, the PRD will not turn back on until the battery is replaced with a new CR2032 battery.
Page 3 RF signal, should allow the PRD to reconnect with the phone. A single-click on the PRD will yield a blue or red LED, with blue indicating that the PRD is on and connected to the phone and red indicating that the PRD is still disconnected.
Page 4 Most likely the PRD was not completely snapped back together. If the outer case is not fully snapped back into place and secured, the PRD speaker will not work, or it will work intermittently. Look at the PRD from the side to see which corners have not been fully snapped into place.