TouchTunes VIRTUO II Installation And Setup Manual
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TouchTunes VIRTUO II Installation And Setup Manual

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VIRTUO II
Installation and Setup Guide

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Summary of Contents for TouchTunes VIRTUO II

  • Page 1 VIRTUO II Installation and Setup Guide...
  • Page 3 Guide. • TouchTunes will not be held liable for any damages resulting from the use of this Guide or the product(s) described in this Guide. TOUCHTUNES PROVIDES NO WARRANTY WITH REGARD TO THIS GUIDE OR ANY OTHER...
  • Page 4 TouchTunes' copyrighted material. Intellectual Property All Intellectual Property (as defined below) owned by or which is otherwise the property of TouchTunes or its respective suppliers or licensors relating to the Virtuo II jukebox, including accessories, parts or software relating thereto (the "Product"), is proprietary to TouchTunes and protected under Federal and State laws and international treaty provisions.

  • Page 5: Table Of Contents

    Virtuo II Computer Panel Connections ........
  • Page 6 Unpacking and Checking Virtuo II Components ........
  • Page 7 About the Virtuo II Maintenance Guide ......... . . 98 List of Available Virtuo II FRU (Field-Replaceable Unit) Kits ......99 Replacing a Payment Acceptor .

  • Page 9: Welcome

    Welcome This section introduces Virtuo II, provides important safety information, and describes how to get customer support. Topics Welcome About This Guide Disclaimer and Important Safety Information Contacting TouchTunes Virtuo II Installation and Setup Guide 900961-001 Rev 02...

  • Page 10: Welcome

    Welcome Welcome Welcome Congratulations on your receipt of Virtuo II. Virtuo II’s design concept and appearance are designed to impress as well as attract users. About This Guide This Guide is intended for Operators of TouchTunes digital jukeboxes and their technicians, and TouchTunes technical support and field service personnel.
  • Page 11 CAUTION: Do not use Virtuo II immediately after transferring the unit from a cold place to a warm place as condensation may have occurred on internal components. Wait for the unit to reach room temperature before using it.

  • Page 12: Contacting Touchtunes

    Welcome Contacting TouchTunes Contacting TouchTunes If you need help with or have questions about this Guide, contact TouchTunes by: • using the email links on the Contacts page on the TouchTunes Dashboard at https://operator.touchtunes.com. • calling the TouchTunes 24/7 Service Hotline at 888-338-5853.

  • Page 13: Introducing Virtuo Ii

    Introducing Virtuo II This section introduces the exterior, interior and software features of the Virtuo II jukebox. Topics Introducing Virtuo II User Interface - Play More! • Touch Screen Monitor Virtuo II Features Overview • Home Page Exterior Features Overview •...

  • Page 14: Introducing Virtuo Ii

    Introducing Virtuo II Introducing Virtuo II Introducing Virtuo II TouchTunes introduces a revolutionary next-generation entertainment platform, with features designed to enhance the customer experience and attract users. TouchTunes Virtuo more than just a jukebox. Virtuo II is a multimedia entertainment platform that enhances patrons’...

  • Page 15: Virtuo Ii Features Overview

    Zone Management. Fan-less Design Virtuo II’s cooling system is an industrial design using passive cooling that greatly reduces noise and makes it a “green” out-of-home entertainment platform. More Powerful CPU Virtuo II’s 64-bit CPU provides great performance and superior graphics.
  • Page 16 Introducing Virtuo II Virtuo II Features Overview Compatibility with Ovation and Virtuo Mounting Bracket Virtuo II can be mounted on the same wall bracket used by Ovation and Virtuo jukeboxes, allowing for a rapid swap and upgrade process. TouchTunes Wireless Broadband TouchTunes wireless broadband enables operators to connect their jukeboxes to the Internet with a wireless high speed connection.

  • Page 17: Exterior Features Overview

    Introducing Virtuo II Exterior Features Overview Exterior Features Overview Virtuo II’s visual features make the statement that this is more than a jukebox, with attractive visual components that invite and attract patrons to come and Play More! FRONT LIGHTING a continuous light that dims upon user interaction;...

  • Page 18: Visual Components

    Reflective wall wash: 6 dimmable zones provide a colorful aura • LED array: 16-million color LED display area for displaying additional graphics • Brand bar backlight: single-color LED light strip illuminating the TouchTunes logo • Payment curtain: gradient lighting strip for illumination of the payment mechanisms •...

  • Page 19: Interior Features Overview

    Introducing Virtuo II Interior Features Overview Interior Features Overview This figure illustrates the locations of Virtuo II’s major internal components. Interior view: door and cabinet 1. LED panel 2. Touch screen 3. Payment acceptors 4. Power supply unit 5. Computer 6.

  • Page 20: Computer

    Computer The central computer in the Virtuo II jukebox is a specially designed computer mounted inside Virtuo II that runs the unit. The computer contains a hard drive and USB connectors for attaching peripherals. The computer has connectors along the top, as well as on a separate bracket on its left side.

  • Page 21: Virtuo Ii Computer Panel Connections

    USB 3.0 ports to Monitor port HDMI out to LED Array 6 pin power connector 24 pin power connector RS232 port USB 2.0 port Audio out to I/O Board hard disk drive goes in here Virtuo II Installation and Setup Guide...

  • Page 22: I/O Board

    The I/O board is an interface between the computer and Virtuo II’s other components, providing controls and status indicators. Refer to the following figure to identify all components and connections on the I/O board for the Virtuo II. A Squid (main)

  • Page 23: Amplifier

    Introducing Virtuo II Interior Features Overview Amplifier Virtuo II’s DA950-V amplifier is a specially-designed dual amplifier with integrated power supply and support for two independently controllable audio zones. AC power Zone 1 Zone 1 Zone 2 Zone 2 inlet in/out * in/out * * Each zone’s ports are wired together to allow daisy-chaining to optional additional amplifiers.

  • Page 24: Remote Control

    It has a range of up to 200 feet depending on the obstructions between it and the unit. Virtuo II also supports a wired remote control, which is available as an option, for an additional cost. Virtuo II Installation and Setup Guide...

  • Page 25: Payment Means

    The standard configuration for U.S. model Virtuo II is: • two ICT bill acceptors (with 600-note stacker). Payment acceptors NOTE Canadian Virtuo II units include one coin acceptor and one ICT bill acceptor (with 600-note stacker). Virtuo II Installation and Setup Guide...

  • Page 26: Cable Routing And Intuitive Color Coding

    Cable Routing and Intuitive Color Coding To eliminate needless cable tracing and the potential for connecting cables improperly, all Virtuo II’s cables are labeled at both ends and are color-coded, as are all connection ports on the main components (computer, power supply unit, I/O board, and amplifier).

  • Page 27: Cable Management Hardware

    Introducing Virtuo II Cable Routing and Intuitive Color Coding Cable Management Hardware Virtuo II uses this cable management hardware: Plastic Conduit This tubing is used to contain multiple cables where they cross over the door hinge. This helps prevent cable pinching and fatigue when the door is opened and closed.

  • Page 28: User Interface - Play More

    User Interface - Play More! User Interface - Play More! Virtuo II’s user interface has an inviting layout that presents patrons with an attractive, entertaining, and user-friendly experience that invites them to Play More! Evolving from TouchTunes’ state of the art Jukebox Software architecture, the OpenStage 2 software platform comprises a user interface that includes these features: •...

  • Page 29: Touch Screen Monitor

    NOTE For patrons’ optimal viewing angle and relaxed sight range, ensure that you adhere to the installation guidelines for wall-mounting Virtuo II. See Moving Virtuo II to its Mounting Location. Home Page OpenStage 2’s home page is a first point of contact featuring music that patrons are likely to want to play, while also presenting many options to quickly access other features of the jukebox.

  • Page 30: Favorites

    The default view and sort order of Favorites is by artists, listed alphabetically. For how to change the order and view, see Setting Local Favorites Options. Virtuo II Installation and Setup Guide...

  • Page 31: Content Sorting

    Many users would rather pick a known hit from an artist, but they may not always know the title of the song. When viewing an artist page, all of that artist’s songs are presented first, with the greatest hits at the top, and users can switch to other sorting orders. Virtuo II Installation and Setup Guide...

  • Page 32: Help

    User Interface - Play More! Help Customers can get help to navigate the OpenStage 2 interface. When customers select Help from the “More” menu, navigation hints are provided to help them quickly adapt to this interface. Virtuo II Installation and Setup Guide...

  • Page 33: Search Engine

    OpenStage 2 includes a powerful, flexible search engine with these enhancements: • no premium price for the feature • when exact matches cannot be found, partial matches are presented • fuzzy phonemic allows for spelling mistakes • both song and artist results presented together Virtuo II Installation and Setup Guide...

  • Page 34: Visible Play Queue

    By tapping the left chevron button in the top-left of the screen, users can see the first four songs in the play queue. This can influence patrons to play their own songs, causing them to use the Play Next feature. Virtuo II Installation and Setup Guide...

  • Page 35: Two Screen Display

    Live Equalizer A graphic equalizer style presentation on the LED area clearly identifies the source of the music playing and provides a huge call-out by being bright and present in the location. Virtuo II Installation and Setup Guide...

  • Page 36: Custom Music Programming (Cmp)

    For how to set the levels, see Setting Custom Music Programming (CMP) Levels. Operators can adjust the CMP levels through the Sound menu. This feature gives Operators flexibility in controlling volume levels in different zones. Virtuo II Installation and Setup Guide...

  • Page 37: Expanded Language Support

    The UI always resets to the default language when a new session starts. To configure the language options, in the Operator interface, select a default language from Software > Languages and reboot Virtuo II. For how to change the language options, see Changing Languages.

  • Page 38: Hd Attract Video Loops

    Introducing Virtuo II User Interface - Play More! HD Attract Video Loops OpenStage 2 uses HD video to attract customers with high definition promotional video loops when Virtuo II is in attract mode. Virtuo II Installation and Setup Guide...

  • Page 39: Mobile Banners

    User Interface - Play More! Mobile Banners Virtuo II has rotating TouchTunes banners to attract mobile users to use the TouchTunes mobile app. When customers touch a banner they’re directed to a billboard with information about the TouchTunes mobile app.

  • Page 40: Improved Sound Using Bass Boost

    User Interface - Play More! Improved Sound using Bass Boost Virtuo II is equipped with DSP (Digital Signal Processing) technology for superior audio quality, equalization and noise reduction. Bass Boost, which is individually controllable for all 3 audio zones is, by default, turned off.

  • Page 41: Pre-Installation

    Pre-Installation This chapter explains how to prepare to install a Virtuo II jukebox for a location, including unpacking the unit and setting up communications connections. Topics Unpacking and Checking Virtuo II Components Setting Up a Broadband Connection Preparing Tools for Installation...

  • Page 42: Unpacking And Checking Virtuo Ii Components

    Note: the hard drive (necessary for Virtuo II to function) is shipped together with Virtuo II, but in separate packaging. To check that you have all Virtuo II components 1.
  • Page 43 Virtuo II Connection Diagram 900504-001 Virtuo II Installation and Setup Guide (this Guide) 900961-001 Zone Naming Placard 901160-001 3. The wall bracket also comes in a kit (600245-001, included with Virtuo II.) Verify that these are included: Component Component TouchTunes Quantity Description...

  • Page 44: Setting Up A Broadband Connection

    Internet access before you can set up a broadband connection for the jukebox. Preparing Tools for Installation You may require these tools to install Virtuo II. Ensure that you have all the tools at hand before beginning the installation: •...

  • Page 45: Installing Virtuo Ii

    Installing Virtuo II This chapter explains how to install Virtuo II, including setting up its hardware and connecting it to a broadband network. Topics Moving Virtuo II to its Mounting Location Locations where a Virtuo II is installed are required to comply with general Americans with Disabilities Act guidelines, including those governing accessible routes and protruding objects.

  • Page 46: Moving Virtuo Ii To Its Mounting Location

    Do not, under any circumstances, drag the Virtuo II along the floor to its mounting location. Doing so can cause damage to its finish and, most importantly, to its wall wash.

  • Page 47: Wall-Mounting Virtuo Ii

    Wall-Mounting Virtuo II Wall-Mounting Virtuo II In this section, you install Virtuo II, level it so it is stable and then open its case to access internal components. IMPORTANT: TouchTunes has conducted extensive ergonomic studies to determine the optimal viewing height, viewing angle, and relaxed sight range for wall-mounting Virtuo II.
  • Page 48 A) Install a screw on the wall, at 56 inches from the floor, in the horizontal center of the area where you will install Virtuo II. With enough of the screw protruding from the wall, hang the central part of the wall bracket onto the screw using hole A.
  • Page 49 The receptacles fit onto flange hooks on the wall bracket, securing the Virtuo II to the wall. 6. Using at least two people, lift the Virtuo II so that the top of Virtuo II is slightly higher than the top of the wall bracket The Virtuo II packaging includes handles on the side for two people to lift the unit.
  • Page 50 11. Locate the keys for Virtuo II. New Virtuo II’s are shipped with two keys. 12. Unlock Virtuo II from the lock on the right side of the unit and then slowly swing open the Virtuo II case. Lock Opening Virtuo II...
  • Page 51 Installing Virtuo II Wall-Mounting Virtuo II 13. Using the figure below, identify the location of the holes for the wall bracket screws used to secure Virtuo II to the wall bracket. Wall bracket screws Wall bracket screw holes 14. Attach the wall bracket screws to completely secure the Virtuo II to the wall bracket.

  • Page 52: Installing The Hard Drive

    Installing the Hard Drive Note: The Virtuo II uses a SATA hard drive with a red tray. Do not attempt to swap your Virtuo II’s hard drive with an IDE or SATA drive from another model TouchTunes jukebox. Before you install the hard drive, familiarize yourself with the layout of the central computer in Virtuo II. Refer to Computer to identify the components and connections on the computer for Virtuo II.
  • Page 53 Do not over-tighten. WARNING: Do not, under any circumstances, attempt to force the wrong type of hard drive into the HD slot of the Virtuo II computer. By doing so, you risk serious damage to the hard drive and the computer.

  • Page 54: Accessing The Cable Channel For Virtuo Ii

    Accessing the Cable Channel for Virtuo II Virtuo II is designed with a cable channel that lets you route outside cables (such as for telecommunications) to internal jukebox components. A wire-strain relief bracket provides slack for cables inside Virtuo II and also covers the opening to the cable channel to keep dust out.

  • Page 55: Connecting Virtuo Ii To The Broadband Network (Internet)

    LAN port Connecting Virtuo II to the network The physical connection from Virtuo II to the broadband network is now complete. You will later configure the communications settings for the broadband network so the Virtuo II can contact the TouchTunes server using this connection.

  • Page 56: Setting Up Touchtunes Wireless Broadband

    The TouchTunes Wireless Broadband hardware kit (TouchTunes p/n: 700813-001 for US and 700809-001 for Canada) contains everything you’ll need to provide your Virtuo II with a wireless broadband Internet connection. This kit comes with its own Installation Guide that will guide you through the proper steps for setting up a wireless broadband connection.

  • Page 57: Connecting Audio Speakers To Virtuo Ii

    Connecting Audio Speakers to Virtuo II Connecting Audio Speakers to Virtuo II Virtuo II does not include internally mounted speakers. To connect external speakers to Virtuo II’s amplifier, you must use the 4-pin Euroblock connector (part no. 100000-001). CAUTION: Virtuo II’s amplifier is specifically designed for use with 4-ohm speakers.

  • Page 58: Connecting Power To Virtuo Ii

    1. Ensure that the AC power cord from the Power Supply Unit (PSU) is plugged into the power strip. 2. Run Virtuo II’s AC power cord through the right cable channel, then connect its female end to the socket on the Power Bar, just below the rocker switch.

  • Page 59: Closing The Virtuo Ii Case

    Closing the Virtuo II Case After you have turned on the Virtuo II, close and lock its case. 1. Close the Virtuo II case by gently swinging it shut and then pressing on its front face to engage the locking mechanism.

  • Page 60: Activating The Virtuo Ii Screen

    : the computer and other internal components of Virtuo II are running, but the touchscreen, audio system and lights for Virtuo II are disabled. Bring Virtuo II out of night mode and activate its screen before setting it up.

  • Page 61: Activating Virtuo Ii

    Activating Virtuo II This section describes how to activate Virtuo II after you have completed the hardware installation. Topics Power on Virtuo II Configure Virtuo II • Calibrate the Touchscreen • Calibrate the Touchscreen • Select the Configuration Settings •...

  • Page 62: Power On Virtuo Ii

    Booting the system with the new hard drive can take up to ten (10) minutes, and the screen can be blank for up to 90 seconds during the initialization procedure. Do not power down or attempt to reboot Virtuo II during this procedure, or you risk corrupting the hard drive and rendering it unusable.

  • Page 63: Configure Virtuo Ii

    Configure Virtuo II After Virtuo II is initialized, the Calibration screen appears. NOTE If there is a corruption in Virtuo II’s ID chip or other serious error, the Calibration screen does not appear and an error message appears. Serious System Error.

  • Page 64: Select The Configuration Settings

    Configure Virtuo II Select the Configuration Settings On the Settings screen you select the source for Virtuo II’s settings. Settings include mixer levels, credit rules, the remote ID, and the other configurable options available from the Operator interface or from the TouchTunes Dashboard.

  • Page 65: Choose The Virtuo Ii Settings

    In both of these cases the jukebox detects a hardware change and can retrieve the settings from the hard drive. This option is not available if you have installed a new hard drive in the jukebox. Virtuo II Installation and Setup Guide...

  • Page 66: Choose The Calling Window And Connection Type

    Choose the Calling Window and Connection Type After you choose the Virtuo II settings, the Calling Window and Connection Type screen appears. From here you select the nightly time range during which the jukebox communicates with the TouchTunes server and the type of connection the jukebox uses.
  • Page 67 With the Connection type controls you choose the type of network connection for the jukebox. Depending on your selection, different settings appear in the lower area of the screen, enabling you to set the connection parameters. Virtuo II Installation and Setup Guide...
  • Page 68 7. Enter the Gateway, DNS-1, DNS-2, and Netmask information supplied by the ISP by using the associated Config buttons and numeric keypad windows. 8. After you enter information in all the required fields, touch Proceed to validation at the upper right-hand area of the Calling Window and Connection Type screen. Virtuo II Installation and Setup Guide...

  • Page 69: Verify The Configuration

    Verify the Configuration 1. Watch the progress on the Communication screen. The Communication screen shows the progress of the jukebox as it communicates with the TouchTunes server. The network status LEDs display each communication step, with corresponding information in the Activity messages.
  • Page 70 TouchTunes Dashboard on the TouchTunes server, data access can be offline. In this case, the jukebox can still receive new music, but any settings you make for it through the TouchTunes Dashboard are not registered on the jukebox until data access is restored.

  • Page 71: Update The Software

    Activating Virtuo II Update the Software Update the Software After you activate Virtuo II, TouchTunes recommends that you make sure the Virtuo II has the most up-to-date software. 1. Locate the Manager button on the I/O board. Manager Button Virtuo II Installation and Setup Guide...
  • Page 72 3. On the Main menu, select the Diagnostic button. 4. Press the Call now button at the bottom of the menu. Virtuo II communicates with TouchTunes servers and downloads the most recent software build. Virtuo II Installation and Setup Guide...

  • Page 73: Installation Errors

    Corruption in the ID chip or hard drive can result in the jukebox being unable to play songs on the hard drive. In this case, the jukebox must download information from the TouchTunes server to fix the problem. When the jukebox is started, the Communication screen appears showing it is downloading the required file, and then boots into the Customer interface.
  • Page 74 Activating Virtuo II Installation Errors Virtuo II Installation and Setup Guide...

  • Page 75: Setting Up Virtuo Ii

    Setting up Virtuo II This section describes how to set up and test Virtuo II after you complete the hardware installation and software activation. Topics Activating the Operator Interface Setting Up the Remote Control Configuring the Bill Acceptors Testing the Payment Acceptors...

  • Page 76: Activating The Operator Interface

    The Operator interface contains the screens you access through the Operator menu. To activate the Operator Interface 1. On the I/O board, press and release the Manager button to display the Operator menu. Manager buttton Virtuo II Installation and Setup Guide...

  • Page 77: Setting Up The Remote Control

    Setting up Virtuo II Setting Up the Remote Control Setting Up the Remote Control The TouchTunes wireless remote control is a single-frequency remote that transmits a 433.92 MHz (FSK) signal. The red indicator LED flashes when the remote transmits or is being programmed.

  • Page 78: Setting The Remote Control Id

    3. The red indicator light lights up for three seconds to confirm your selection. If you enter an invalid code the light blinks five times. 4. You must now make the jukebox re-learn the remote ID. Go to Learning the Remote Virtuo II Installation and Setup Guide...

  • Page 79: Learning The Remote Id

    3. Watch the display. When prompted, press the MIC VOL UP key on the remote control. The display shows a confirmation message and returns to the Options screen. 4. Test the remote by raising and lowering the jukebox volume as it is playing. Virtuo II Installation and Setup Guide...

  • Page 80: Remote Key Assignments

    Mixer screen. Pressing 9 on the keypad will toggle volumes between Zones 1/2/3 and 1-2-3 / Zones 4/5/6 on OS2 jukeboxes 4-5-6 F1, F2, F3, F4 For future use. Left-arrow, For future use. right-arrow, Virtuo II Installation and Setup Guide...

  • Page 81: Configuring The Bill Acceptors

    By default, this option is turned ON. If Virtuo II has a single bill acceptor, you must turn this option OFF. • • If Virtuo II has dual bill acceptors, you must ensure that this option is turned ON. Virtuo II Installation and Setup Guide...

  • Page 82: Testing The Payment Acceptors

    To display the Money | Options screen 1. Activate the Operator Interface, as described in Activating the Operator Interface. 2. Select the Money menu, and then press the Options button. The Money | Options screen appears. Virtuo II Installation and Setup Guide...

  • Page 83: Testing The Bill And Coin Acceptors

    4. Make sure that the bill is properly stacked. Instructions for removing the bill are located on the back of the bill acceptor magazine. 5. For the Canadian model only, repeat step 1 and insert a coin into the coin acceptor. The screen refreshes, showing the value of the coin inserted. Virtuo II Installation and Setup Guide...

  • Page 84: Enabling Bass Boost

    Enabling Bass Boost Enabling Bass Boost Virtuo II’s computer boasts DSP technology for improved audio quality, equalization, and noise reduction. The Bass Boost feature—individually controllable for all 3 audio zones—is, by default turned off in the jukebox software and must be turned on through the Operator interface.

  • Page 85: Connecting An External Audio Source

    Connecting an External Audio Source Virtuo II can accept input from an external audio device as long as the device has a line level stereo output (from 300mV to 1 V RMS). Most audio devices, such as tape decks, receivers, CD players, or radios have such an output.
  • Page 86 4. Open either of the cable access ports on the rear of Virtuo II. 5. Route the cable through the cable channel on the rear of the cabinet and then into Virtuo II. 6. Plug the other end of the Cat 5 cable into the port labeled AUX on the computer.

  • Page 87: Connecting A Microphone

    Virtuo II to the external audio device. TouchTunes recommends the Radio Shack Ground Loop Isolator (catalog number 270-054). Connecting a Microphone A microphone can be connected to Virtuo II. Virtuo II automatically mutes the song that is currently playing when the talk button on the microphone is activated. Microphone Requirements...
  • Page 88 To connect a microphone to Virtuo II To connect a microphone to Virtuo II, you must use the MIC box (part no. 700166-001) and the 4-pin Euroblock connector (part no. 100000-001) supplied with the microphone kit (sold separately). Refer to the figure below when performing this procedure.
  • Page 89 9. Open either of the cable access ports on the rear of Virtuo II. 10. Route the cable through the cable channel on the rear of the cabinet and then into Virtuo II. 11. Plug the other end of the Cat 5 cable into the port labeled MIC 1 or MIC 2 on the I/O board.
  • Page 90 Mixer Input screen NOTE The Mixer Input screen includes a Microphone Boost button, which is independently controllable for the three audio zone. The default value is OFF. Adjust your microphone gain and boost settings as required. Virtuo II Installation and Setup Guide...

  • Page 91: Adjusting Touch Screen Brightness And Contrast

    Adjusting Touch Screen Brightness and Contrast Virtuo II is shipped with touch screen brightness and contrast settings configured to values that TouchTunes has found to be suitable for most installations, and will probably not require adjustment. However, optimum picture quality is affected by the lighting conditions in the venue, so some adjustment may be required to achieve the best results.

  • Page 92: Re-Applying Filters And Credit Rules

    If you are replacing a TouchTunes jukebox with a Virtuo II, you must manually apply any music filters and credit rules from the old jukebox to the Virtuo II if you want such filters and rules to apply to Virtuo II.

  • Page 93: Setting Local Favorites Options

    Setting up Virtuo II Setting Local Favorites Options Setting Local Favorites Options from the Operator menu, on the Music > Options You can change the default view and sorting order of the Favorites screen. Virtuo II Installation and Setup Guide...

  • Page 94: Setting Custom Music Programming (Cmp) Levels

    Changing Languages When you activated Virtuo II, you selected a default language, but you can change your language selection any time. To change the language options, on the Operator interface, select a default language from Software > Languages and reboot Virtuo II.

  • Page 95: Do Not Apply Stickers To The Virtuo Ii Touch Screen

    Virtuo II facade. You can professionally display the location and your contact information on the Virtuo II screen by adding it to the Software Owner profile page and enabling the Owner Profile page to display from Virtuo II’s Operator menu under...
  • Page 96 Setting up Virtuo II Do Not Apply Stickers to the Virtuo II Touch Screen Virtuo II Installation and Setup Guide...

  • Page 97: Service And Maintenance

    Service and Maintenance This section has information to assist you with the service and maintenance of Virtuo II. Topics Important Safety Instructions and Warranty Information List of Available Virtuo II FRU (Field-Replaceable Unit) Kits Replacing a Payment Acceptor Virtuo II Installation and Setup Guide 900961-001 Rev 02...

  • Page 98: Important Safety Instructions And Warranty Information

    TouchTunes provides many FRU (Field Replaceable Unit) kits for repairing or replacing damaged components of the Virtuo II jukebox. Each FRU kit comes with its own guide that shows how to perform the repair or replacement. In the next section, you will find a list of all the available FRUs you can order, and the associated document that shows you how to perform the procedure.

  • Page 99: List Of Available Virtuo Ii Fru (Field-Replaceable Unit) Kits

    List of Available Virtuo II FRU (Field-Replaceable Unit) Kits Below you’ll find a list of all the kits that can be purchased to replace Virtuo II components, should they need servicing, along with the associated documents that show how to perform the replacements.

  • Page 100: Replacing A Payment Acceptor

    Replacing a Bill Acceptor Note: This section assumes that you’re replacing an existing bill acceptor with a new one. If the Virtuo II currently includes only one bill acceptor, with a front payment plate that doesn’t offer an opening for a second bill acceptor, you should contact TouchTunes in order to order the Virtuo II Accessories Kit, which includes a replacement payment plate.
  • Page 101 Service and Maintenance Replacing a Payment Acceptor 11. Once the Virtuo II has fully booted, go into the Operator screen, under Money > Options, and test the bill acceptor there. 12. Complete your tests on the bill acceptor to make sure it functions properly.
  • Page 102 Service and Maintenance Replacing a Payment Acceptor Virtuo II Installation and Setup Guide...

  • Page 103: Bridging Virtuo Ii's Internal Amplifier

    About Amplifier Bridging Amplifier bridging enables Virtuo II’s internal amplifier to produce up to 475W per channel for a maximum of 950W. NOTE: when an amplifier zone is bridged, the Zone Management options that normally allow it to be split will be disabled, as Bridging and Splitting are mutually-exclusive features.

  • Page 104: Bridged Amplifier Configuration

    OpenStage 2 software. Turning the bridge feature on for a zone without rewiring it will cause a degradation of audio quality, and could also damage the speakers. For the same reasons, if you rewire a zone, you must also enable bridging for that zone in OpenStage. Virtuo II Installation and Setup Guide...

  • Page 105: How To Bridge The Amplifier

    How to Bridge the Amplifier 1. Pause Virtuo II. 2. Unlock and open Virtuo II’s front door. 3. Disconnect the euroblock connectors from the Zone(s) you will be bridging. 4. Rewire the speaker cables going into the disconnected euroblock connectors as follows: •...
  • Page 106 12. At this point, Virtuo II will reboot to enable bridging. Take this time to review your wiring. 13. Once Virtuo II has rebooted, if CMP was already active on that jukebox, music should now be playing through the rewired speakers.
  • Page 107 You will notice that some of the output controls for the bridged zones are now disabled: Bridging forces a Zone to mono, so the mono/stereo and balance controls are now disabled. The bass boost control is also disabled, since the amplifier is now outputting significantly more power than previously. Virtuo II Installation and Setup Guide...

  • Page 108: Bridging Safety Considerations And Recommendations

    Using speakers that are not appropriately rated could damage the speakers. Bridging should only be used with Virtuo II’s internal amplifier. Attempting this with any other amplifier (including the ones offered by TouchTunes for other jukebox models or in the Virtuo Floor Stand) could cause degraded audio quality, and damage to the amplifier or the speakers.

  • Page 109: Zone Management

    NOTE: When a an amplified zone is split via Zone Management, its corresponding Bridging controls will be diabled, as Splitting and Bridging are two mutually-exclusive features. Topics About Zone Management Safety Considerations and Recommendations Regarding Karaoke Remote Control Reverting Real-World Situations with Solutions Troubleshooting Virtuo II Installation and Setup Guide 900961-001 Rev 02...

  • Page 110: Safety Considerations And Recommendations

    If you need to enable Karaoke on a jukebox, but are prevented from doing so due to Zone Management being in use, turn off all extra zones on the Sound > Global screen to go back to the basic 3 zones. This will enable the Karaoke controls. Virtuo II Installation and Setup Guide...
  • Page 111 Zone 4 Zone 2 Left channel Zone 2 Right channel Zone 5 becomes Zone 2 becomes Zone 5 Zone 6 Zone 3 Left channel Zone 3 Right channel b becomes Zone 3 ecomes Zone 6 Virtuo II Installation and Setup Guide...
  • Page 112 Note: Zone splitting is incompatible with Amplifier Bridging. While a particular zone is bridged, its zone splitting controls will be disabled, and while a particular zone is split, its bridging controls will be disabled. For more on amplifier bridging, see chapter 8: Bridging Virtuo II’s Internal Amplifier Virtuo II Installation and Setup Guide...

  • Page 113: Remote Control

    If at least one of the extra zones is activated, the 6-zone volume bars are displayed on the LED Array, though any inactive zones won’t be displayed. Virtuo II Installation and Setup Guide...

  • Page 114: Reverting

    The jukebox’s internal amplifier normally powers up to 2 independent zones. If you need more zones powered by that internal amp, you can turn on Zone 4 or 5, which will effectively split Zone 1 or 2, and provide you with the extra zone you need. Virtuo II Installation and Setup Guide...

  • Page 115: B - Adding An Externally Amplified Zone

    Zone 3 (which is usually connected to an external amplifier) and running the resulting Zones 3 and 6 through to a more powerful external amplifier that fits your needs. Virtuo II Installation and Setup Guide...

  • Page 116: C - Using All 6 Zones

    When you need more direct control of the volume in many different places of the venue, you may consider turning on all the extra zones, which provides you with a total of 6 zones (with Zones 3 and 6 connected to an external amplifier.) Virtuo II Installation and Setup Guide...

  • Page 117: Real-World Situations With Solutions

    (for example, Zone 4 will say its Channel is Zone 1 (Right). With music playing, you can now adjust the volumes for each of these 4 zones. Virtuo II Installation and Setup Guide...

  • Page 118: Troubleshooting

    (the label on the jukebox’s amp indicates polarity). If the issue persists, try disconnecting each speaker in turn until the issue goes away – then, try inverting the polarity on the last speaker you disconnected. Virtuo II Installation and Setup Guide...
  • Page 119 4Ω room. Use more than one channel from the internal amplifier to power the speakers used for that room, add more speakers, or consider using an external amplifier that provides more power. Virtuo II Installation and Setup Guide...
  • Page 120 Zone Management Troubleshooting Virtuo II Installation and Setup Guide...

  • Page 121: Connection Diagrams

    Virtuo II and other external components such as audio amplifiers. You can refer to this diagram while setting up the Virtuo II in a location, or as a post-installation check to ensure that all the components are connected correctly.
  • Page 122 Connection Diagrams Virtuo II wiring diagram left side DOOR Rim LED Strips HDMI-DVI to LED array Camera LED Array Power DVI to monitor Monitor-serial Monitor Power Brand Bar LED Strip Squid (AUX) Payment LED Strips Door Switch ID Module Play Button...
  • Page 123 TO USB Monitor Power MODEM Power Squid (AUX) (6-pin) Squid (MAIN) Power (24-pin) POWER STRIP TO ZONE 2 SPEAKERS MIC-BOX LINE IN DI-BOX TO ZONE 1 SPEAKERS LINE OUT DI-BOX WIRED REMOTE 900504-001 R08 Virtuo II Installation and Setup Guide...

  • Page 124: Usb Connection Requirements

    To ensure optimum performance and load balancing, make sure your USB devices are connected according to the wiring diagram. In particular, the I/O board should be connected to the computer using the lone USB port on the side- bracket: Virtuo II Installation and Setup Guide...
  • Page 127 The Octave Music Group, inc. Technical Support 7250 Mile End, Suite 202 850 Third Ave, 15th Floor 888-338-5853 Montreal, Quebec, New York, NY 10022 www.touchtunes.com Canada, H2R 3A4 Copyright © 2021 The Octave Music Group, Inc. (formerly known as TouchTunes Interactive Networks, Inc.)
  • Page 128 900961-001R03...

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