Cafe C7CEBAS3RD3 Owner's Manual page 19

Troubleshooting
Problem
"Add/Stir Coffee Beans"
indicator on but hopper
still contains lots of
coffee beans.
Grinder is making a
very loud sharp noise.
Appliance disposes of
unused coffee grounds
without brewing coffee.
Coffee dispensed is
watery.
Coffee Brewer cannot
be removed.
Disposal Drawer
cannot be removed.
Internal drip tray is
filled with water
No steam or hot water
is coming out of the
steam wand.
Steam or hot water
have stopped
dispensing
mid-process.
Poor crema formation
and weak espresso.
Cause
Internal coffee outlet is blocked.
Beans are too oily and do not slide freely
into the grinder.
There are foreign objects in the grinder.
The function was canceled before
completing or power outage during brew
cycle.
Bean container is empty and grind amount
did not meet standards for good strength
espresso. The shot was disposed. Oily
beans can also get stuck and result in
insufficient grounds.
Commonly occurs on first brewing cycle.
Coffee brewer is dirty.
Grinder setting is too coarse.
Low on coffee beans.
Coffee brewer not in neutral position.
Disposal Drawer can only be removed
when the appliance is not mid-function.
The coffee grounds are too fine.
The hole in the spout is clogged.
Water tank is empty.
The function was cancelled early.
High altitude affects boiling point and
extraction.
Solution
Clean the coffee grinder shoot. Refer
to the "Cleaning the Coffee Brewer and
Service Area" on page 15.
Stir the beans in the container to allow
them to slide down and avoid using oily
beans if possible.
Stop operations and call service.
Refill coffee bean container.
Optimize the coffee extraction with the
next brew.
Remove the coffee brewer and clean.
■ Adjust coffee bean grind size to
a smaller setting during grinding
operation.
■ Go to the SmartHQ app and adjust
coffee settings.
Refill coffee bean container.
■ Machine is still in function mode,
wait until function is complete before
removing, Replace service door to
ensure continuous function.
■ If appliance is not running, ensure all
parts are in place, and press the ON/
OFF button to turn the appliance OFF.
Wait until you hear no more sounds
and press the ON/OFF button to turn
the appliance back ON. Open the
service door to try and remove again.
Remove the coffee brewer and clean.
NOTE: If coffee brewer has not
returned to neutral position, call service
(1-800-GECARES).
Turn off the machine or wait until current
function is complete before attempting to
remove the disposal drawer.
Adjust the coffee grinder so the grounds
are larger.
Stop the cycle, unplug the machine, clear
the steam wand spout using the cleaning
tool as directed.
Refill the water tank to continue process.
Restart the function.
Adjustments may be made using the
SmartHQ app for high altitude settings.
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