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Common
Symptoms
Missing color
Wrong color
Image retention
from a static image
left on the monitor
for a long period of
time
Video ghosting or
overshooting
Possible Solutions
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable
connector.
• Try different Preset Modes in Color settings OSD.
Adjust R/G/B value in Custom Color in Color settings
OSD.
• Change the Input Color Format to RGB or YCbCr/
YPbPr in the Color settings OSD.
• Run the built-in diagnostics.
• Set the screen to turn off after a few minutes of screen
idle time. These can be adjusted in Windows Power
Options or Mac Energy Saver setting.
• Alternatively, use a dynamically changing screensaver.
• Change the Response Time in the Display OSD to
Normal or Fast depending on your application and usage.
Troubleshooting
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