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Summary of Contents for Mercku Tech M6
- Page 1 FAQ & TROUBLESHOOTING GUIDE M6 AX1800 Mesh Wi-Fi Router...
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Page 2: Table Of Contents
I accidentally blacklisted my device from the network, how do I remove it from the blacklist? ..........................9 My M6 mesh node has lost connectivity from my network, what should I do? ..9 FIRMWARE ..........................10 My firmware keeps failing to upgrade, what should I do? ........10 How do I complete an offline upgrade for my device(s)? ..........10... -
Page 3: Installation And Set-Up
Installation and Set-Up 1. What are some tips when placing M6 nodes around the home to ensure optimized performance? Avoid placing nodes in areas with obstructions and poor ventilation (e.g. next to • furniture) Place nodes in higher areas of the room to optimize coverage (e.g. on a shelf, desk, •... -
Page 4: How Do I Know Which Mercku App Version I Am Using
b. Web Portal: You can access your Mercku Portal at: http://mywifi.mercku.tech Please ensure that you are connected to your Mercku network before accessing the Mercku App and Portal. 4. How do I know which Mercku App version I am using? To check the version your application is on, please open your Mercku App >... -
Page 5: Can I Set-Up My Router Without Creating An Account In The Mercku App
There are 3 different ways to add an M6 node to your existing mesh network: 1) Without using the Mercku App or Portal: a. Plug in the power to the M6 node and wait until the LED indicator is orange b. Press the "Connect" button on the main M6 router... -
Page 6: General
Open the Mercku App on your mobile device. b. Select the "+" sign at the right-top corner > Start c. Plug in the M6 node - the indicator light on the front will start off as red, then orange d. -
Page 7: What Color Options Are There
4. Can I mesh my M2 Bees or Queens to the M6 router, or vice versa? You can not mesh M2 devices with the M6 router, or vice versa. Since the M6 users a different Wi-Fi 6 chipset than Mercku M2 line of products, they are not able to mesh. -
Page 8: What Does The Indicator Light On My M6 Mean
8. What does the indicator light on my M6 mean? Blinking: router is in pairing mode Blinking slowly: operation in progress (e.g. booting up, upgrading firmware) Blinking quickly: undergoing factory reset No internet connection Steadily illuminated: stable network connection Blinking: network connection available, however... -
Page 9: How Can I Unbind A Router From My Account
• List > Click Factory Reset beside the router you would like to factory reset Press the reset button at the back of the M6 using a pin or paperclip and wait • until the indicator light is blinking red. Please Note: do not press and hold the... -
Page 10: Speed And Connections
On the Mercku Portal: Under My Wi-Fi> Select Router Management > Click on List > • Click Factory Reset beside the router you would like to factory reset Press the reset button using a paperclip or a pin at the back of the M6 until the • indicator light is blinking red. -
Page 11: Firmware
FIRMWARE 1. My firmware keeps failing to upgrade, what should I do? If you've failed using the online firmware upgrade, please complete an offline upgrade. If you continue to have difficulties, please email support@mercku.com. 2. How do I complete an offline upgrade for my device(s)? An offline upgrade can only be completed through the Mercku Portal at http://mywifi.mercku.tech, and not through the Mercku App. -
Page 12: Still Experiencing Technical Difficulties
STILL EXPERIENCING TECHNICAL DIFFICULTIES? Please send us a Technical Feedback form using the Mercku App: If you’re still experiencing difficulties, please email: support@mercku.com...
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