Napoleon PRESTIGE Series Owner's Manual page 21

Infrared Burner Flashes Back
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim or has a large flame on start up.
Possible causes
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Improper heating.
Excessive grease and ash build on sear plates and in drip
pan.
Peeling Paint
• Paint appears to be peeling inside lid or hood.
Possible causes
Grease build-up on inside surfaces.
®
Napoleon.com | Prestige Series
Solution
Turner burner OFF and allow to cool for at least 2 minutes.
Reignite burner and burn on HIGH for at least 5 minutes, or until
the ceramic tiles are evenly glowing red.
Ensure no more than 75% of the grill surface is covered by
objects or accessories. Turn burner OFF and allow to cool for at
least 2 minutes. Reignite.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Preheat grill with both main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Solution
This is not a defect. The finish on the lid and hood is porcelain
or stainless steel and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See "Cleaning instructions".
21
Troubleshooting |