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Coral Telecom DX2000XL User Programming Manual

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Summary of Contents for Coral Telecom DX2000XL

  • Page 1 DX2000XL +RWHO9HUVLRQ 8VHU 3URJUDPPLQJ0DQXDO &RUDO7HOH.RP/WG Redefining Communications… 7HOH.RPLVRXUEXVLQHVVEXWZHVWULYH WRPDNH\RXUVVLPSOHU...
  • Page 2 User & Programming Manual DX2000 XL – Hotel Version...
  • Page 3 User & Programming Manual The information contained herein is proprietary to CORAL TELECOM LTD. (CORAL) and may not be stored, reproduced, translated, or transmitted in any form or by any means, in whole or in part, without the prior written consent of CORAL.
  • Page 4 User & Programming Manual This page is intentionally left blank DX2000 XL – Hotel Version...
  • Page 5 Notice The information contained in this document is subject to change without notice. Coral Telecom Ltd. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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  • Page 7: Table Of Contents

    User & Programming Manual Index Introduction ........................15 Chapter 1........................17 Hardware Setup ........................17 Technical Specifications......................17 Architecture of the system ....................... 19 Power supply unit (PSU) card ....................19 Cards Description........................19 How to configure the system ....................23 MDF Cable Color Code ......................
  • Page 8 User & Programming Manual Logging-In of auxiliary operator ..................... 39 Conference ..........................39 `Do not Disturb’ Override ....................... 40 Paging............................41 Voice Paging ........................... 41 Background Music ......................... 42 Day & Night Mode – Manual Changeover................43 Auto Redial ..........................43 Special Trunk Group Access ....................
  • Page 9 User & Programming Manual Name / Dial Number Display ....................64 On Line Advice of Call Charge ....................64 PROG Key..........................64 CHK-IN (Memo) Key ......................64 REDIAL Key........................... 64 SPK Key..........................65 Room-Shift (TRSF) Key ......................65 RLS Key..........................65 HOLD Key ..........................
  • Page 10 User & Programming Manual Do Not Disturb ........................75 Follow Me ..........................76 Conference ..........................77 Message........................... 77 Paging............................78 Voice Paging ........................... 78 Background Music ......................... 79 Auto Redial ..........................80 Special Trunk Group Access ....................81 Private Line ..........................81 Boss Secretary System......................
  • Page 11 User & Programming Manual Incoming Trunk Landing Type....................93 One Termination Ext For Trunk....................94 DISA Messages Recording...................... 94 Setting of `DISA ANSWER PORT’..................94 Feature Locking........................95 Room / Service Phone ......................95 Call Transfer Rights ........................ 96 Setting of Floor Service for Room ..................96 Gate Phone ..........................
  • Page 12 User & Programming Manual Auto redial class for trunk ....................... 107 Set special group for trunks..................... 107 Set Flash Time of System......................108 Change System Password ......................108 Auto Change Over Timings..................... 108 Manual Day / Night Mode Setting................... 109 Set Night Code ........................
  • Page 13 User & Programming Manual Chapter 10........................131 Voice Guidance Services ......................131 Chapter 11........................133 Quick Reference for Activation of Hotel Features ..............133 Chapter 12........................135 Quick Reference of User Features ................... 135 Chapter 13........................137 (For engineers) Quick reference of System Programming ..........
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  • Page 15: Introduction

    User & Programming Manual Introduction Welcome to CORAL systems and its associated Key Telephone Sets. Much thought has gone into making this system flexible and easy to use. The key sets will become an invaluable part of your work environment, providing you with an important tool for your daily communication activities.
  • Page 16 User & Programming Manual This page is intentionally left blank DX2000 XL – Hotel Version...

  • Page 17: Chapter 1

    User & Programming Manual Chapter 1 Hardware Setup Technical Specifications System Capacity & Resources Model Max Ports Blocking / Non Blocking DX Small 40 Ports Non Blocking DX Medium 72 Ports Non Blocking DX Large 120 Ports Non Blocking Power Consumption Model Power Supply Input Power Supply Output...
  • Page 18 User & Programming Manual Trunk Dialing a. Pulse Dialing 10 PPS +/- 10 %, Make Break = 1:2, IDP 60ms b. DTMF Dialing As per CCITT recommendation Q.23 Tones a. System Dial Tone 500 Hz Continuous b. Ring Back Tone 500 Hz c.

  • Page 19: Architecture Of The System

    User & Programming Manual Architecture of the system The system is designed using advanced CMOS chips to ensure optimum processor speed and minimum power utilization. It is a micro controller based system with distributed processing. Each card in the system has a PTC (Positive Temperature Co-efficient) to ensure protection to the cards and also to act as an auto resettable fuse.
  • Page 20 User & Programming Manual CCPU has its own power supply that takes in 24 volt DC from the main power supply of the system & generates its own operating voltage +5 & -% volt. CCPU contains digital switching matrix. It has its own RTC to maintain the system time. The CCPU &...
  • Page 21 User & Programming Manual Line Card (LCS) It does not occupy any fixed position in the system and can be put in any slot except the PSU, CPU and the Tone card slot. This card has its own Intel 89C51 micro controller, which minimizes load on master CPU.
  • Page 22 User & Programming Manual ATD Card This card is the combination card of DLC & TCS. Upper 4 ports are the digital ports & lower 4 ports are trunk ports. ATD card also senses the DTMF CLI, line reversal & CPTD. This card can be plugged-in in any of the slot except PSU,CPU &...

  • Page 23: How To Configure The System

    User & Programming Manual Key phones It has its own Intel 87C51 micro controller, which minimizes load on the master CPU and is powered by the DLC card. DSS instrument It has its own Intel 87C51 micro controller, which minimizes load on the master CPU and is powered by the DLC card.

  • Page 24: Mdf Cable Color Code

    User & Programming Manual For small module, jumper setting will be as follows – JP1 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its lower pin is pin no. 1. JP2 - Short 1 & 2 for tone slot & 2 & 3 for peripheral slot. Its upper pin is pin no. 1. JP3 - Short 1 &...

  • Page 25: Setting Of Cpu Dip Switches

    User & Programming Manual Setting of CPU DIP switches DIP Switch is a small switch placed on the CPU of the system and contains four switches embedded on to it which are referred to as SW1-1 / SW1-2 / SW1-3 / SW1-4. There are two positions on the DIP switch (ON and OFF).
  • Page 26 User & Programming Manual Similarly if SW1-3 is in ON position then line parameters may remain unaffected provided system structure is not changed. DIP Switch Setting while installing the system initially While installing the system, put SW1-1 as per the installation type i.e. Office or Hotel version.

  • Page 27: How To Install The Pfct (Power Fail Cut Through)

    User & Programming Manual How to install the PFCT (Power Fail Cut Through) With the installation of Power Fail Cut Through (PFCT) circuits, trunk lines may be directed to station sets (SLT) in the event power is interrupted to the Coral system. This arrangement, referred to as power failure transfer, completely bypasses the system, allowing specific stations to originate outgoing calls and / or continue answering incoming calls.
  • Page 28 User & Programming Manual The PFCT card has a 3 Pin Power connector, which has to be connected to the motherboard of the DX system. This is to bring the power to the PFCT card from the DX. One cable is provided along with the PFCT for feeding the power from DX to PFCT.
  • Page 29 User & Programming Manual The moment, power is fed to the PFCT, relay of all the PFCT ports will be switched-on. In this scenario, JP3 & JP2 will remain short circuited while JP1 gets isolated from JP2 & JP3 & JP1 gets connected with JP4. Means subscriber will get connected to the line card & he will get disconnected from the trunk.
  • Page 30 User & Programming Manual This page is intentionally left blank DX2000 XL – Hotel Version...

  • Page 31: Chapter 2

    User & Programming Manual Chapter 2 Operator Features Internal Call An extension user can make an internal call to any extension in the system by the following method: Step Action You Get Lift the handset. Dial tone. Dialed the desired extension number or press Ring back tone till the called the predefined key on key phone.

  • Page 32: Advice Of Call Charges (Aoc) Display On Key Phone

    User & Programming Manual Advice of call charges (AOC) display on key phone While making the outgoing call, KTS shows the advice of call charges (AOC). This advice of call. Charges are calculated as per the Cost & Code Table of the system. Display of AOC on KTS can be enabled or disabled as desired by the user.

  • Page 33: Hold A Line

    User & Programming Manual It is advised to release each call by pressing the RLS key rather than by replacing the handset on the cradle so that all the queued calls can be attended one by one. Hold a line A conversing party (extension or trunk) can be put on hold by the following procedure for onward activities such as call consult, call transfer.
  • Page 34 User & Programming Manual To transfer a call Step Action You get While talking, press the HOLD key. Wait for the confirmation tone Dial the extension number or predefined key of Hear the ring back tone. the desired extension. If you find the called extension busy, press the You will get back the held HOLD key again for taking the line back.

  • Page 35: Call Consult

    User & Programming Manual Call Consult This feature allows you to consult a third party while conversing with an external or internal caller. During consultation call, other party will be put on hold and will get hold on music. Step Action You Get While talking to a party, press the...

  • Page 36: Call Pick-Up

    User & Programming Manual To make the redial Step Action You get Lift the handset. Dial tone. The last dialed external number will Press the RDL key. be redialed automatically. If external number is dialed by accessing any free trunk by dialing the trunk access code (default `0’) then on redial also any free trunk would be selected but if external number was dialed by selecting any specific trunk, then redial would be attempted on the same trunk only.

  • Page 37: Connecting A Trunk Line After Dialing

    User & Programming Manual Connecting a trunk line after dialing This feature is used when an extension user wants an external number to be dialed by the operator. After the extension user has given the external number, press the hold key to put him on Hold-On music.

  • Page 38: Listening-In

    User & Programming Manual Listening-In This feature enables the operator to monitor any extension or trunk line without an audio warning to the monitored party. Listening in can be activated while attempting to call a busy extension or trunk line. To activate listen in on a busy extension or trunk line: Step Action...

  • Page 39: Logging-In Of Auxiliary Operator

    User & Programming Manual Logging-In of auxiliary operator The auxiliary operator has to be set in the system programming. A maximum of 3 extensions can be set as auxiliary console i.e. AUX1, AUX2, AUX3. These auxiliary operators can be enabled (login) or disabled (logout). For logging-out: Step Action...

  • Page 40: Do Not Disturb' Override

    User & Programming Manual 3 party conference: Step Action You Get Lift the handset and dial an internal or external Conversation established with number. the called party. Press HOLD to put first party on hold and dial Second call is initiated. another extension number or select a trunk &...

  • Page 41: Paging

    User & Programming Manual Paging The system has a provision to interface with a public address system. You can have direct access to the public address system by dialing a two-digit code to make announcements. One number paging port is available with CCPU card. To Page: Step Action...

  • Page 42: Background Music

    User & Programming Manual To revert back to ringing mode: Step Action What happens On activating the called key phone, if no answer Called extension start ringing is found, dial the code for reverting back to again. ringing mode. (default code is ‘1’). Note : Operator cannot be activated using this feature.

  • Page 43: Day & Night Mode - Manual Changeover

    User & Programming Manual Dial the access code again for canceling back ground music (default code is ‘82’). Press RLS key. Music will be stopped. Day & Night Mode – Manual Changeover The status & feature of extensions and the trunk lines can be changed with the switchover from the Day Mode to the Night Mode.

  • Page 44: Special Trunk Group Access

    User & Programming Manual Note: Auto redial works on CPTD (Call Progress Tone detector) basis. If call progress tones are working at correct frequency & gain on your trunk lines than only this feature will work. To put a number in auto redial: Step Action You Get...

  • Page 45: Printer Form Feed

    User & Programming Manual Printer Form Feed You can give a form feed for the printer connected to the printer port of the system. This feature will be useful when connecting an inkjet or a DeskJet printer to the system. To give form feed command: Step Action...
  • Page 46 User & Programming Manual This page is intentionally left blank DX2000 XL – Hotel Version...

  • Page 47: Chapter 3

    User & Programming Manual Chapter 3 Some Unique Hotel Features DX offers some very unique features for a Hotel. The description of the features is as follows: a) Checking-In a room with registration of guest name. b) Dialing Rights with Check-In. c) Checking-Out a room along with withdrawal of dialing rights &...

  • Page 48: Check-In

    User & Programming Manual Check-In When a guest checks into the hotel, operator has to register his name in the system & activate dialing rights from the extension of the room. To Check-In a room Step Action You get Put the handset on cradle. Press CHECK-IN / MEMO key.

  • Page 49: Entering Of The Bills

    User & Programming Manual To Check-Out a guest Step Action What happens Press CHK-OUT / CONF key. The display will show “CHECK OUT ”. After entering all the bill amount, the bill Enter the desired room number. will be printed automatically, and the direct If the console is programmed to dialing facility of the room is deactivated.

  • Page 50: Guest Message Reminder

    User & Programming Manual "Sr. No.". “Rent.. ”. “Food..”. “Laundry..”. “Misc..”. “Tax..”. Enter each bill as explained above. After the operator enters the figures for tax, the printer will start printing. The telephone bill of the room will be calculated automatically & the amount will be included in the grand total.

  • Page 51: Private Line

    User & Programming Manual Cancellation of Guest Msg. When the guest calls the reception for collecting his message, operator has to press `MSG' key while conversing with the guest. This will cancel the message reminder for his room. Private Line A trunk line can be defined as the dedicated trunk for a guest.

  • Page 52: Room Shifting

    User & Programming Manual Room Shifting This feature allows you to shift a guest from one room to another. On shifting a room, all the calls, which were made by the guest from the previous room, will be shifted to his new room. Note that previous room will get checked out &...

  • Page 53: Wake Up Alarm

    User & Programming Manual Wake up Alarm Operator can set the wake up alarm for a room. At the time of alarm, the telephone in the room will ring. If the guest does not pick up the handset of the instrument within one minute, the alarm will be diverted to the main operator indicating that the ALARM ring had failed.

  • Page 54: Temporary Check-Out

    User & Programming Manual Temporary Check-Out This feature is used when a guest has gone out from his room and he doesn’t want misuse of his telephone in his absence. This feature temporarily checks out his room, after which the room will temporarily not be allowed direct dialing facility.

  • Page 55: Floor Service

    User & Programming Manual Floor Service In case separate room service departments are present for each floor, we can have an arrangement of having the same room service codes for each floor. This means that guests at different floors can call room service using the same number, the system will route their call to the service department on their floor.
  • Page 56 User & Programming Manual DX2000 XL – Hotel Version...
  • Page 57 User & Programming Manual 12 Flexible Keys Check-In Key LCD Display EMG / ALARM Program Key Redial Key Chk-Out Unused Temp Chk-Out Handset Message Temp Chk-In DSS of 48 Keys Speaker Phone Room Shift Key Release Key Hold Key Key Diagram of Executive Operator Console (Type –I) DX2000 XL –...
  • Page 58 User & Programming Manual DX2000 XL – Hotel Version...
  • Page 59 User & Programming Manual MSG key DND LED Check-Out key INT LED Unused key LCD display Handset Room-Shift TChk-Out Or PHOLD Digital Volume EMG/ALARM PROG HOLD Check-In TChk-In / FLASH Key Diagram of Operator key phone (Type –II) DX2000 XL – Hotel Version...
  • Page 60 User & Programming Manual DX2000 XL – Hotel Version...
  • Page 61 User & Programming Manual EMG / ALARM key LCD Display MSG key Handset CHK-IN key CHK-OUT key T-Chk-Out PROG Or PHOLD 120 keys DSS Rm-Shift RDL key Temp HOLD key Chk-In Key Diagram of Executive Operator Console (Type-III) DX2000 XL – Hotel Version...
  • Page 62 User & Programming Manual DX2000 XL – Hotel Version...

  • Page 63: Chapter 4

    User & Programming Manual Chapter 4 Keys on Operator Console Audio Level Adjustment The audio level adjustment is used to control the sound that is emitted from the telephone’s speaker and handset. CORAL DX2000 XL provides three types of key phones. Two type of key phones offers digital volume control.

  • Page 64: Name / Dial Number Display

    User & Programming Manual Name / Dial Number Display Operator key telephone set has a 2 X 16 character LCD. When your telephone is idle, the display will show the current date and time. Whenever an internal call lands on your extension, the display will show the caller’s name and extension number.

  • Page 65: Spk Key

    User & Programming Manual SPK Key This key is used to activate the speakerphone. In order to activate the speakerphone, press the SPK key and start dialing out or speaking if a call has landed on the key telephone. Pressing the `SPK’ key is like activating the cradle. Room-Shift (TRSF) Key This key is used in Hotel Version to shift a room to the another room.

  • Page 66: Chk-Out / Conf Key

    User & Programming Manual Chk-Out / Conf Key This Key is used to activate a conference. This key is used to check-out a room also. Temp Chk-In / Flash Key This key is used for temp Check-In. In order to clear an Auto redial number stored or to clear an internal message, press the MSG key which enables you to view the auto redial number or the internal message.

  • Page 67: Chapter 5

    User & Programming Manual Chapter 5 Extension Features Internal Call A room extension user can make an internal call to any extension in the system by the following method: Step Action You Get Lift the handset. Dial tone. Dial the desired extension number or press the Ring back tone.

  • Page 68: Attending Incoming Calls

    User & Programming Manual Attending Incoming Calls Incoming calls to your extension, will start ringing. Just lift the handset & speak up. Step Action You Get Lift the handset. Start conversation. Call Transfer : (Right Dependent) An internal or external call received / originated can be transferred from that key phone to other extension.

  • Page 69: Call Consult

    User & Programming Manual If none is answering the call, you can take back You will get back the call. the calling party back by pressing the FLASH key again. Unscreened Transfer : Step Action What Happens While hearing the ring back tone during Called extension will start transferring a call, hang up.

  • Page 70: Brokers Call

    User & Programming Manual Brokers Call This feature allows you to put a call on hold and then converse with a third party, while switching between the two calls. The party not in conversation is automatically put on hold. To activate Broker’s call: Step Action Remarks...

  • Page 71: Auto Call Back On Busy Extension / Trunk

    User & Programming Manual Note that you can pick an incoming call within service extensions. Important: If several extensions in the group are ringing then the call pick up would be n following order: i) Ringing trunk ii) Ringing Ext iii) Queued trunk line to an ext.

  • Page 72: Listening-In : (Right Dependent)

    User & Programming Manual Listening-In : (Right Dependent) This feature enables an extension user to monitor an extension or trunk line without an audio warning to the monitored party. Listening in can be activated while attempting to call a busy extension or trunk line.

  • Page 73: Personal Password

    User & Programming Manual programmable from each extension by using the extension user’s pass code. The default pass code for all extensions is 77. To get into Own Supervisory mode: Step Action You Get Lift the handset. System dial tone. Dial the code to get into the own supervisory You have entered into own mode followed by your extension’s pass code.

  • Page 74: Dynamic Call Control

    User & Programming Manual Dial own sup code i.e. 55 + Existing Password + 8. Confirmation tone. Hang up. If the guest forgets his extension’s password then first the password should be reset to the default password by using the command `55 + Password + 8'. Now a new password can be set by the command i.e.

  • Page 75: Call Forward Busy

    User & Programming Manual To activate call forwarding Step Action You Get Lift the handset. Dial tone. Dial the call forwarding code i.e. 52 + Ext. No. Confirmation tone. Hang up. To cancel call forwarding Step Action You Get Lift the Handset. Dial tone.

  • Page 76: Follow Me

    User & Programming Manual To activate Don’t Disturb Step Action You Get Dial the DND code (default code is ‘84’). Confirmation tone. Hang up. To cancel DND Step Action You Get Lift the handset. Dial tone. Dial the DND cancellation code (default is 86). Follow Me All incoming internal and external calls to a room can be made to follow the extension user.

  • Page 77: Conference

    User & Programming Manual Dial the code of follow me (default code is 55) Confirmation tone. + Own extension password +’ 2’ . Hang up. Important: This feature can be used only if the room is checked in and these features cannot be accessed from operator or to the operator.

  • Page 78: Paging

    User & Programming Manual short duration after every 1 or 2 minutes. On lifting the handset, you will get the prerecorded message like `Operator has a message for you, pls. collect from the reception’. This message will be played only if the system has Voice Guided Card. Now guest can collect his message from the reception by dialing 9.

  • Page 79: Background Music

    User & Programming Manual To activate the speakerphone when dialing a key phone extension: Step Action You get Dial the extension number. Ring back tone. Dial code for speakerphone activation (default is ‘2’). Start conversation. To revert back to ringing mode: Step Action What happens...

  • Page 80: Auto Redial

    User & Programming Manual To cancel background music Step Action You Get Lift the Handset. Dial tone. Dial the access code again for back ground music (default code is ‘82’). Press RLS key. Music will be stopped. Auto Redial This feature can be used to put an external number in auto redial mode. The system will automatically dial this number at a predefined interval of time and on getting a ring back tone from the trunk side, connects the line to you and your key telephone display will show the telephone number connected to you.

  • Page 81: Special Trunk Group Access

    User & Programming Manual number put on auto redial and the number of tries left for this number. For viewing the status of the next number in auto redial, press MSG key again. To cancel any number put in auto redial, press FLASH key while viewing the status of the number.

  • Page 82: Boss Secretary System

    User & Programming Manual Note : Setting of the private line will be done by the operator. Boss Secretary System A room guest can route its incoming internal and external calls through any other extension using this facility. The first extension becomes the BOSS while the second extension works as a SECRETARY.

  • Page 83: Set Self Alarm

    User & Programming Manual To enable auto drop on key phone: Step Action You Get Dial the own sup code i.e. 55 + Ext PW + 7. Confirmation tone. Hang up/ Press RLS key. To disable auto lift and auto drop on KTS Step Action You Get...

  • Page 84: Floor Service

    User & Programming Manual To cancel the alarm Step Action You get Dial the alarm code (default 51) + 00 + 60’ Confirmation tone. Press the RLS key The operator also can set the alarm for any room. If both guest & operator are setting the wake up alarm then latest setting will come in effect.

  • Page 85: Chapter 6

    User & Programming Manual Chapter 6 System Programming How to enter into system programming mode System programming can be done from the operator console only. For system programming, original numbering plan of extensions & trunks will be used. System programming from operator console or key phone Step.

  • Page 86: Factory Reset

    User & Programming Manual Programming Commands Factory Reset This command is used to reset CPU. Hard reset will erase all the done programming in the CPU while a soft reset will only re-start the CPU without affecting the current settings. 14 X 141 - To clear memory and set to factory default setting.

  • Page 87: How To Reset The Rtc

    User & Programming Manual How to reset the RTC System RTC can be reset to the default value. To reset the RTC, command is, 499 111 111 Note that this command will show `error’ Setting Main Operator/Aux Operator An extension (key phone or analog phone) can be defined as the main or aux operator. 31 Ext Y Where Ext - 200, 201,..499, the extension is to be set as operator.
  • Page 88 User & Programming Manual Important : After using this command , set a KTS as the DSS operator by using the command `41 + DSS + KTS’. As DX offers 3 types of DSS i.e. 120 keys, 48 keys & 64 keys. The above commands are sufficient for defining 120 keys DSS.

  • Page 89: Allocate Dss To Kts

    User & Programming Manual space Allocate DSS To KTS After defining a digital port as a DSS, define the key phone for which DSS will work. To define the same, command is, 41 DSS KTS Where, DSS - 200,201,..etc. KTS - 200,201,..etc.

  • Page 90: Set Dss Keys

    User & Programming Manual Default : As per the system configuration. The trunks are first allocated from the first key onwards, and the rest of the keys are allocated to the extensions starting from the first extension onwards. Set DSS Keys This command is used to program the keys of the DSS.

  • Page 91: Print System Flexible Numbering Plan

    User & Programming Manual Print System Flexible Numbering Plan This command is used to get the flexible details. The command is, 1 9 0 On entering this command, system will print the following information on the printer port. This command will not show the feature codes. Numbering Plan C00,P0 - 200| C00,P1 - 201| C00,P2 - 202| C00,P3 - 203| C00,P4 - 204| C00,P5 - 205| C00,P6 - 206| C00,P7 - 207|...

  • Page 92: Trunk Dialing Type

    User & Programming Manual Where 200, 201,..etc. for extension numbers. 700, 701,..etc. for TRK 1, TRK 2,..etc. for trunks. Default : All CO and extension lines are enabled. Trunk Dialing Type A CO line can be defined to dial in either DTMF / TONE or DECADIC/PULSE mode. The command is, 30 TRK 1 - Set trunk in TONE dialing mode.

  • Page 93: Incoming Trunk Landing Type

    User & Programming Manual The format of the command is, 23 T D Where `T’ is the time delay to start time based metering. Its value can be 2 to 9 in multiple of 10 seconds. & `D’ is the time delay for start dialing while redialing. The delayed dialing is useful while redialing, when there is a delayed dial tone on the CO.

  • Page 94: One Termination Ext For Trunk

    User & Programming Manual One Termination Ext For Trunk This command is used to define the one termination extension for a trunk. Before this command, the landing of the desired trunk should be defined as one termination.. 41 TRK EXT 41 TRK EX - Set EX line as one termination for CO line TRK.

  • Page 95: Feature Locking

    User & Programming Manual To define an extension as DISA ANSWER PORT, command is, 31 Ext 7 31 EX 7 To set the extension `EX’ as DISA ANSWER PORT. Default: First digital port is defined as DISA ANSWER PORT Feature Locking This command is used to lock or unlock some system features for avoiding the misuse of the features.

  • Page 96: Call Transfer Rights

    User & Programming Manual Call Transfer Rights To transfer a call, extension should have call transfer rights. To enable the call transfer rights on an extension, command is, 32 EX 1 - Extension EX can transfer external calls. 32 EX 0 - Extension EX cannot transfer external calls. Where EX = 200,201,202,…..

  • Page 97: Paging Rights

    User & Programming Manual Paging Rights As CCPU has one paging ports in-built and this has to be connected to an external amplifier system. An extension having paging facility can make an announcement through the speakers. This command is used to give the paging rights to an extension. The format of the command is, 33 Ext X Where 33 Ex 1 Paging is allowed for extension EX.

  • Page 98: Call Disconnection / Warning Tone Time

    User & Programming Manual If commands 35 Ex 3 and 35 Ex 4 are used simultaneously for an extension, they become additive and are equivalent to command 35 Ex 2. If this command is used then define the call disconnection time also by the command ‘16X’ . If ‘call disconnection time is not set then the call will be disconnected after 3 minutes as the default value of ‘X’...

  • Page 99: Reset Extension Password

    User & Programming Manual Reset extension password As explained in user part, an extension can have his own password. If an extension user forgets his password, that can be reset to the default. By default the password of all the extensions is 777.

  • Page 100: Second Trunk Pick-Up Rights

    User & Programming Manual Second Trunk Pick-Up Rights This command is used to either bar or to allow an extension to access a second trunk line after putting the first trunk line on hold. A key phone user should have this right for making 3 party conference.

  • Page 101: Set Extension Name

    User & Programming Manual Example : If it is required to restrict single digit ‘1’ , ‘2’ , ‘25’ , ‘35’ then program as ‘52 01 02 25 35 00 ‘ and if two digits ‘11’ and ‘22’ are to be restricted then program as ‘52 11 22 00 00 00’...

  • Page 102: Enable System Budgeting

    User & Programming Manual Enable System Budgeting This command is used to enable or disable some system features. The command is, 25 F A Call budgeting/Collect Advance. & Disallow Allow Default: All are disabled Extension-wise Call Budgeting This feature should be enabled for those room extensions on which budgeting is supposed to be enabled.

  • Page 103: Advice Of Call Charges Display On Key Phone

    User & Programming Manual Advice of call charges display on key phone While making the outgoing call, KTS shows the advice of call charges (AOC) also. This advice of call charges are calculated as per the Cost & Code Table of the system. Display of AOC on KTS can be enabled or disabled as per the user’s wish.

  • Page 104: Don't Disturb' Mode Setting For Checked-Out Room

    User & Programming Manual `Don’t disturb’ Mode Setting for Checked-Out Room If an extension which is defined as a room, is checked-out, that room will set in `Don’t disturb mode’. It can be programmed that room should not be set in DND mode (if required). To enable the same, command is 56 + 00 + 049 + 001 + 00 To disable the same, command is,...

  • Page 105: Cli On Slt

    User & Programming Manual To enable the same, command is, 56 + 00 + 125 + 129 + 000 To enable the trunk CLI transfer 56 + 00 + 125 + 001 + 000 To disable the trunk CLI transfer Default: Disabled CLI on SLT DX can extend the CLI on SLT also.

  • Page 106: Auto Redial Trials & Time Interval Between Two Trials

    User & Programming Manual Trunk Group 9 is the special group. If any trunk is defined in trunk group 9, that trunk will be removed from all other groups. So before defining the trunk groups, put all the trunks in the trunk group 9 &...

  • Page 107: Auto Redial Class For Trunk

    User & Programming Manual Where D is duration between trials, & N is number of trials. - 2 to 9 (For 20 to 90 seconds). - 1 to 9 . Default : D - 3, N - 5. Auto redial class for trunk Auto dialing class can be set for Trunk lines, where each trunk line can be defined to allow auto redialing of either Local, STD, ISD, All types of calls or no calls at all.

  • Page 108: Set Flash Time Of System

    User & Programming Manual Set Flash Time of System This command is used for changing the flash timings of the system for flashing from the SLT. Note that flash time will be defined for entire system. Different flash time can not be defined for individual extensions.

  • Page 109: Manual Day / Night Mode Setting

    User & Programming Manual The command is, 82 W HH MM hh mm Where is day of week 0 - 6, & 0 as SUNDAY. is day mode start hours 00 - 23. is day mode start minutes 00 - 59. is day mode end hours 00 - 23.

  • Page 110: Host Computer Interface

    User & Programming Manual Host computer interface If any call billing software is interfaced with DX, all the call billing information will be sent to the computer through serial port. All the handshaking packets that are required for interfacing, call billing software will send (for various handshaking packets, refer DX CTI Manual).

  • Page 111: Malicious Call Trace

    User & Programming Manual Malicious call Trace DX can generate a text packet for all the malicious calls. Those packets will be sent on the system serial port. Note that these packets will not be saved in the system buffer. As soon as a voice link is established, a malicious call packet will be generated &...
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  • Page 113: Chapter 7

    User & Programming Manual Chapter 7 Cost Table & Code Table DX has its own cost table & code table to calculate the charges of the made calls. The COST TABLE is used for defining the pulse rate for each time zone & the charges also for one unit &...
  • Page 114 User & Programming Manual The second row is used for entering the default cost table for local calls. As explained earlier, the columns 1 to 10 contain the various time zones. Now starting from the second row and upto the 25 row, the entries in the columns 1 to 10 must contain the pulse rate for the corresponding time zone.
  • Page 115 User & Programming Manual The 13 column of row 3 is used for enabling or disabling holiday rates for STD calls. A 1 in this column enables holiday rates for STD calls & a 0 disables holiday rates. The default entry in this column is 0 (i.e) holiday rate is disabled for STD calls The 14 column is used for entering the pulse rate for holiday.
  • Page 116 User & Programming Manual Concessional rates. Hence in the fifth row, all the entries from column 1 to column 10 will be 1800, which corresponds to 180 seconds (i.e) 3 minutes. If it is required to change the pulse rate of a cellular call as 5 minutes then the entries in columns 1 to 10 of fifth row must be 3000.
  • Page 117 User & Programming Manual Note: While entering the codes in the CODE TABLE, it is not possible to enter the values 02 to 05 for any code as these entries are reserved for default charge calculation. The maximum number of codes that can be entered in the CODE TABLE is 100. PROGRAMMING For COST TABLE : The command is...
  • Page 118 User & Programming Manual Now set the row number of these group-dialing codes. 62 2 ABCD RR 62 3 ABCD RR 62 4 ABCD RR Now ABCD are 4 digits of the group dialing codes. RR is the desired row number of the cost table. That means after above setting, following group dialing codes are set in the cost table.
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  • Page 121: Chapter 8

    User & Programming Manual Chapter 8 Remote Programming REMOTE PROGRAMMING (REQUIRES A VSN2 CARD) Remote programming is the simplest way to attend the service calls if the machine requires changes in the software programming. This programming can be carried out over the telephone line.
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  • Page 123: Chapter 9

    User & Programming Manual Chapter 9 ASMDR Reports Call Buffer Management in DX for Hotel Version a) DX has a call buffer of 2700 calls approximately. b) DX will keep all types of outgoing calls stored in its buffer. Once an outgoing call is terminated, call will be stored in the system buffer.

  • Page 124: Set System Smdr Recording Level

    User & Programming Manual `Cost Table & Code Table). There is a printer port with the DX CPU. Through which all the calls details can be printed in a predefined format. Further, this also is programmable whether DX should log all types of call i.e. Local / STD / ISD or only STD / ISD calls should be logged by the DX.

  • Page 125: Asmdr Printing

    User & Programming Manual A sample printout of `Call details through on line printing’ If On line printing is taken by the command `121’ or `129’, following will be the format of the on-line ASMDR printing. ------------------------------------------------------------------------------------------------------------------------------------ TIME DURATION DATE NUMBER CHARGES -------------------------------------------------------------------------------------------------------------------------------------...

  • Page 126: Today's Calls Printing

    User & Programming Manual ASMDR FOR LINE #239 ------------------------------------------------------------------------------------------------------------- TIME DURATION DATE NUMBER CHARGES ------------------------------------------------------------------------------------------------------------- 0001 10:16:30 0:16 28/03/00 58695 2.00 0002 02:11:15 1:29 30/03/00 586987 2.00 0003 02:14:15 1:01 30/03/00 5869532 2.00 0004 02:26:58 1:01 30/03/00 5896547 2.00 0005 02:34:49 1:01 30/03/00...

  • Page 127: Erasing Of Asmdr Of Specific Extension

    User & Programming Manual To print the today’s call details via direct access command Step Action You Get Lift the handset. Dial tone. Dial the code for taking the today’s report (default code is 499) followed by Night code & 9. Today’s call details will get i.e.

  • Page 128: Special Selected Printout

    User & Programming Manual Note : This command erases only that calls of the extension which were printed during last ASMDR printing of that extension. If ASMDR of the extension is not printed then this command will not erase the calls of that extension. Special Selected Printout This command will print all the desired call details that are asked through the commands.

  • Page 129: Clarification Of The Suffix That Gets Printed With The Calls During Asmdr Printing

    User & Programming Manual Here only DD & RR are the valid entries & rest is invalid. Thus all the invalid entered fields will be disable & the required calls will be printed. Another Example : The calls of extension no 222 through CO 700 made on Feb & only STD/ISD calls are required then the command will be : 94 700 222 0 24 32 02 00 0 + H.F.

  • Page 130: Check-Out Bill

    User & Programming Manual Check-Out Bill Following is the sample printout of the Check-Out Bill. Bill Sr. : 0005 Room : 225 NAME : ABCDEF RM:226 Check IN : 13:09:47 29-03-00 Check OUT : 13:13:56 29-03-00 ------------------------------------------------------------------------------------------------------------------------- SR. PNT EXT TIME DURATION DATE...

  • Page 131: Chapter 10

    User & Programming Manual Chapter 10 Voice Guidance Services For various voice-guided services, DX should have VSN2 card. There are 3 occasions when voice guidance services are required. a) To play a greeting message for all incoming trunk line programmed for DISA landing. Note that the external caller cannot access any extension no.
  • Page 132 User & Programming Manual A sample of the various messages is as- Wake up Alarm message. “ This is the wake up alarm call. For any assistance, call reception” Intimation message, "There is a msg. for you at reception. To collect the msg., pls. Dial "9". Welcome Message, “...

  • Page 133: Chapter 11

    User & Programming Manual Chapter 11 Quick Reference for Activation of Hotel Features Check-In Check-In / Memo + Room No. Check-Out Check Out / CONF + Room No. DND Override On getting DND, EMG/ECALL Guest Intimation Message On RBT, press MSG Key. Cancellation While talking to the room, press MSG key.
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  • Page 135: Chapter 12

    User & Programming Manual Chapter 12 Quick Reference of User Features Internal Call Dial Extension No. External Call Dial 0 or 700,701,……. Hold A Line (Right dependent) While Talking press Flash Call Transfer (Right dependent) Flash + Ext No. Call Consult Flash + Ext No.
  • Page 136 User & Programming Manual 17. DND Cancellation 18. To retrieve the message Call up Operator To get concealed the intimation MSG: While talking with OPR, ask OPR to press FLASH key. 19. Paging 20. Voice Paging On getting RBT, dial `2’. For reverting back, dial `1’.

  • Page 137: Chapter 13

    User & Programming Manual Chapter 13 Quick reference of System Programming (For engineers) Factory Resetting 14 X Set System Time 43 HH MM Set System Date 61 DD MM YY W Resetting of the RTC 499 111 111 Setting of Main Operator / Aux Operator 31 Ext X Setting of DSS 36 Ext X...
  • Page 138 User & Programming Manual Paging Rights 33 Ex 1 Listen-In Rights 35 Ex 1 Call Disconnection for Extensions 35 EXT Y Call Disconnection / Warning Tone Time 16 X Call Duration Warning Tone 35 EXT Y Reset Extensions Pass code 38 EXT 1 Setting of the Boss Line 39 EXT 1...
  • Page 139 User & Programming Manual Auto Day / Night Changeover Timings 82 W HH MM hh mm Manual D / N Mode Changeover 18 1 Set Night Code 21 ZZ Length of the local Tele number for printing 54 + 62203 + 00 + X + 00 Host Computer Interface 12 X Host Computer Ready...
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  • Page 141: Chapter 14

    User & Programming Manual Chapter 14 Abbreviations – Department of Telecommunication Central Processing Unit Key telephone System Direct Station Selector DTMF - Dual Tone Multiple Frequency Main Distribution frame SMDR - Station Message Data Recorder ASMDR - Auto Station Message Data Recorder It is referred for CO trunk.

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