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Coral Telecom SBDX User Manual

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Jafar M Tai
January 18, 2025

what command for picup call in Coral Intercome

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1 comments:
Mr. Anderson
February 4, 2025

To pick up a call on the Coral Telecom SBDX intercom, simply lift the handset.

This answer is automatically generated

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Summary of Contents for Coral Telecom SBDX

  • Page 1 CORAL SBDX...
  • Page 2 SBDX – Hotel Ver. User Manual Coral Telecom Ltd.
  • Page 3 Notice The information contained in this document is subject to change without notice. Coral Telecom Ltd. makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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  • Page 5: Table Of Contents

    SBDX – Hotel Ver. User Manual Index Introduction ........................9 Chapter 1........................11 Operator Features ........................11 Internal Call ......................... 11 External Call........................ 11 Advice of call charges (AOC) display on key phone........... 11 Attending Incoming Calls .................... 12 Attending Queued Call....................12 Hold a line ........................
  • Page 6 SBDX – Hotel Ver. User Manual Check-In........................25 Check-Out ........................26 Entering of the bills ..................... 27 Guest Message Reminder ..................28 Private Line ......................... 28 Room Shifting......................29 Reprint Room Bills ...................... 30 Wake up Alarm......................30 Temporary Check-Out ....................31 Temporary Check-In ....................
  • Page 7 SBDX – Hotel Ver. User Manual Attending Incoming Calls .................... 43 Call Transfer : (Right Dependent) ................44 Call Consult......................... 45 Brokers Call......................... 45 Redial .......................... 45 Call pick-up ......................... 46 Auto call back on busy extension / trunk ..............46 Listening-In : (Right Dependent) .................
  • Page 8 SBDX – Hotel Ver. User Manual Today’s Calls Printing ....................62 Special Selected Printout.................... 63 Check-Out Bill ......................64 Chapter 6........................65 Remote Programming ....................... 65 Chapter 7........................67 Quick Reference for Activation of Hotel Features..............67 Chapter 8........................69 Quick Reference of User Features....................

  • Page 9: Introduction

    This manual gives the information on how to install the SBDX & how to configure the SBDX for its use. The various sections for explaining the operator features, extension features, system programming related to extensions, trunks &...
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  • Page 11: Chapter 1

    SBDX – Hotel Ver. User Manual Chapter 1 Operator Features Internal Call An extension user can make an internal call to any extension in the system by the following method: Step Action You Get Lift the handset. Dial tone. Dial the desired extension number or press the Ring back tone till the called predefined key on key phone.

  • Page 12: Attending Incoming Calls

    SBDX – Hotel Ver. User Manual Attending Incoming Calls Operator can attend both incoming internal and external calls. Step Action You Get Lift the handset. Start Conversation. Attending Queued Call This feature enables the operator to handle more than one incoming call. If the operator is busy with a call and a second trunk call lands on operator key phone, operator key phone will ring for some time and then stop.

  • Page 13: Call Transfer

    SBDX – Hotel Ver. User Manual To place a call on hold: Step Action You Get Press the HOLD Key followed by the RLS key. Call will go on hold. The calling or the called party would be placed on hold and will hear the hold on music.

  • Page 14: Call Consult

    SBDX – Hotel Ver. User Manual If you get an answer from the dialed extension, Call will be transferred & both inform about the incoming call & press the the parties will be connected. TRSF key. If none is answering the call, you can take back You will get back the call.

  • Page 15: Redial

    SBDX – Hotel Ver. User Manual To activate the broker’s call: Step Action Remarks Press the HOLD Key while talking to the first You will get connected to the party + Dial the new number. new number. Press HOLD key.

  • Page 16: Connecting A Trunk Line After Dialing

    SBDX – Hotel Ver. User Manual i) Ringing trunk ii) Ringing Ext iii) Queued trunk line to an ext. (not operator) To pick any ringing extension: Step Action You Get Lift the handset. Dial tone. Dial the selective call pick up code (default 54) Connected to the calling party.

  • Page 17: Listening-In - Right Dependent

    SBDX – Hotel Ver. User Manual Hang up. Now as soon as busy extension or trunk gets free, your key phone will start ringing. Listening-In – Right Dependent This feature enables the operator to monitor any extension or trunk line without an audio warning to the monitored party.

  • Page 18: Logging-In Of Auxiliary Operator

    SBDX – Hotel Ver. User Manual To activate an emergency call Step Action What Happens On getting the busy tone while calling an Connected called extension, press EMG key. extension. Announce the message & hang up for Conversation between original terminating the emergency call.

  • Page 19: Conference

    SBDX – Hotel Ver. User Manual Conference This feature allows the operator to have a conference call with maximum of two parties either internal or external. This conference is known as 3 party conference. 3 party conference: Step Action You Get...

  • Page 20: Paging

    Confirmation tone Announce the message. Press RLS key or hang up. Note: SBDX has single paging port. This feature requires additional amplifier & speakers. Voice Paging This feature can be used by the operator for activating a key phone remotely. The operator can activate the speakerphone of the called key phone &...

  • Page 21: Background Music

    SBDX – Hotel Ver. User Manual Note: Operator speakerphone cannot be activated using this feature. Background Music This feature enables you to listen the background music , which is connected to your system. The background music will be played by the speaker of the operator key telephone set.

  • Page 22: Auto Redial

    SBDX – Hotel Ver. User Manual The manual setting is done as follows: Step Action You Get Lift the handset. Dial tone. Dial the access code of the D/N changeover Confirmation tone. (default is 499) + ZZ + M. Press RLS key or hang up.

  • Page 23: Printer Form Feed

    SBDX provides one action port which is also known as `Smart Switch’. This facility by using action port, will make the system intelligent. Basically a 5 AMP relay is used inside the SBDX to provide this action port that can be switched-on or switched-off. Action port can be used as the dry switch, which can operate an external equipment such as `Water Booster, Electronic Door lock system.
  • Page 24 SBDX – Hotel Ver. User Manual Smart switch can be activated or deactivated either manually or automatically. For auto activation or deactivation, SBDX provides one sensor. The state of the action port is programmable as per the output of the sensor.

  • Page 25: Chapter 2

    SBDX – Hotel Ver. User Manual Chapter 2 Unique Hotel Features SBDX offers some very unique features for a Hotel. The description of the features is as follows: a) Checking-In a room with registration of guest name. b) Dialing Rights with Check-In.

  • Page 26: Check-Out

    SBDX – Hotel Ver. User Manual To Check-In a room Step Action You get Put the handset on cradle. Press CHECK-IN / MEMO key. The display will show “CHECKIN ” If a valid room number is entered, Enter the required room number.

  • Page 27: Entering Of The Bills

    SBDX – Hotel Ver. User Manual Whenever a room is checked out, the guest name will be washed out. Therefore, if a room is rechecked -out , the guest name will not be printed. Note: If you try to check out a room when the printer is not connected or it is in OFF LINE condition, or previous check out is not complete, display will show “...

  • Page 28: Guest Message Reminder

    SBDX – Hotel Ver. User Manual If all the above fields are required to be asked while checking out a room, these fields have to be enabled through system programming. Guest Message Reminder If a guest is out of the hotel & operator gets a message for him. The operator can leave an intimation on guest’s extensions by using this feature.

  • Page 29: Room Shifting

    SBDX – Hotel Ver. User Manual Now enter the room number, for which the private The display will show an line has to be set. arrow. Press the required trunk line except the 1 trunk. `PASS‘ will be displayed. Press the RLS key.

  • Page 30: Reprint Room Bills

    SBDX – Hotel Ver. User Manual Reprint Room Bills This feature allows you to take a reprint of the bills of any checked-out room. The reprint of the previous bill is possible only if room has not yet been checked in again.

  • Page 31: Temporary Check-Out

    SBDX – Hotel Ver. User Manual Important: This feature can be used only if the room is checked in and these features cannot be set for the operator. Temporary Check-Out This feature is used when a guest has gone out from his room and he doesn’t want misuse of his telephone in his absence.

  • Page 32: Floor Service

    Enter the desired Room No. entered room. Note : Floor service extension is set through system programming. Important : Hotel Features of the SBDX, can be integrated with the HMS (Hotel Management Software). Refer SBDX CTI Manual. Coral Telecom Ltd.
  • Page 33 SBDX – Hotel Ver. User Manual 12 Flexible Keys MEMO key LCD Display EMG key Program Key Redial Key Conference key Unused Handset Message FLASH key DSS of 48 Keys Speaker Phone Room Shift Key Release Key Hold Key Key Diagram of Executive Operator Console (Type-1)
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  • Page 35 SBDX – Hotel Ver. User Manual MSG key DND LED CONF key INT LED Unused key LCD display Handset TRSF PHOLD Digital Volume PROG HOLD FLASH MEMO Key Diagram of Operator key phone (Type –2) Coral Telecom Ltd.
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  • Page 37 SBDX – Hotel Ver. User Manual EMG key LCD Display PROG PHOLD key 120 keys DSS TRSF RDL key FLASH HOLD key Key Diagram of Executive Operator Console (Type-3) Coral Telecom Ltd.
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  • Page 39: Chapter 3

    The audio level adjustment is used to control the sound that is emitted from the telephone’s speaker and handset. CORAL SBDX provides three types of key phones. Two type of key phones offers digital volume control. The same volume control can be used to control handset voice level, ringer volume and speakerphone volume &...

  • Page 40: On Line Advice Of Call Charge

    SBDX – Hotel Ver. User Manual On Line Advice of Call Charge While making an external call, the display will show the numbers dialed by you. On maturity of the call, the display will show the charge for the call and also the time elapsed for the call.

  • Page 41: Hold Key

    SBDX – Hotel Ver. User Manual HOLD Key This key is used to put the call on hold for transferring a trunk call, alternatively, in the programming mode, the HOLD key is used to go to the next mode in programming.
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  • Page 43: Chapter 4

    SBDX – Hotel Ver. User Manual Chapter 4 Extension Features Internal Call A room extension user can make an internal call to any extension in the system by the following method: Step Action You Get Lift the handset. Dial tone.

  • Page 44: Call Transfer : (Right Dependent)

    SBDX – Hotel Ver. User Manual Call Transfer : (Right Dependent) An internal or external call received / originated can be transferred from that one extension to other extension. The call can be transferred after screening or without screening. To transfer a call...

  • Page 45: Call Consult

    SBDX – Hotel Ver. User Manual Call Consult This feature allows you to consult a third party while conversing with an external or internal caller. While consulting, the original caller will be put on hold and will get hold on music.

  • Page 46: Call Pick-Up

    SBDX – Hotel Ver. User Manual Call pick-up This feature allows you to answer other ringing extensions within the system. There are two types of call pickup one is `Call pick within service extensions’ & another is `pick any ringing extension’.

  • Page 47: Listening-In : (Right Dependent)

    SBDX – Hotel Ver. User Manual Listening-In : (Right Dependent) This feature enables an extension user to monitor an extension or trunk line without an audio warning to the monitored party. Listen-in can be activated while attempting to call a busy extension or trunk line.

  • Page 48: Enter Own Supervisory Mode

    SBDX – Hotel Ver. User Manual Enter Own Supervisory Mode Several feature can be activated through supervisory mode. This feature illustrates how to enter into own supervisory mode. This programming is extension specific hence programmable from each extension by using the extension user’s pass code. The default pass code for all extensions is 77.

  • Page 49: Dynamic Call Control

    SBDX – Hotel Ver. User Manual If the guest forgets his extension’s password then first the password should be reset to the default password by using the command `55 + Password + 8' . Now a new password can be set by the command i.e.

  • Page 50: Call Forward Busy

    SBDX – Hotel Ver. User Manual To cancel call forwarding Step Action You Get Lift the Handset. Dial tone. Dial own sup code i.e. 55 + Own password + ‘2’ Confirmation tone. Hand Up. The default own password is ' 77' .

  • Page 51: Follow Me

    SBDX – Hotel Ver. User Manual Follow Me All incoming internal and external calls to a room can be made to follow the extension user. In other words, the extension user can use any extension to receive incoming calls directed at his original extension.

  • Page 52: Paging

    Confirmation tone. Announce the message. Press RLS key or hang up. Note: SBDX has single paging port. This feature requires an additional amplifier & speakers. Voice Paging This feature can be used by the operator for activating a key phone remotely. The operator can activate the speakerphone of the called key phone &...

  • Page 53: Background Music

    SBDX – Hotel Ver. User Manual Note : Operator cannot be activated using this feature. Background Music This feature enables you to listen the background music , which is connected to your system. The background music will be played by the speaker of the operator key telephone set.

  • Page 54: Private Line

    SBDX – Hotel Ver. User Manual To put a number in auto redial: Step Action You Get Press HOLD followed by RDL key from key phone. Confirmation tone. Press RLS key. To put a number in auto redial from SLT:...

  • Page 55: Boss Secretary System

    SBDX – Hotel Ver. User Manual Boss Secretary System A room guest can route its incoming internal and external calls through any other extension using this facility. The first extension becomes the BOSS while the second extension works as a SECRETARY. All incoming calls for the ‘BOSS’ will land at ‘SECRETARY’ extension while only the secretary is able to call the ‘BOSS’...

  • Page 56: Set Self Alarm

    SBDX – Hotel Ver. User Manual Important: This feature can be used only if the room is checked in & these features cannot be accessed from operator or to the operator. Caution: Leaving your workstation while auto answer is activated will cause your station to answer an incoming internal call.

  • Page 57: Smart Switch

    SBDX provides one action port which is also known as smart switch. This facility by using action port, will make the system intelligent. Basically a 5 AMP relay is used inside the SBDX to provide this action port that can be switched-on or switched-off. So this action port can be used as the dry switch.
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  • Page 59: Chapter 5

    If SBDX does not receive the ACK packet for a call, SBDX will stop the sending of the calls & it will keep on storing the calls in its buffer. In such a case, SBDX will keep this call stored as `Sent but unacknowledged’. Such type of calls will be transmitted again on receiving the CALL NACK Packet from the Client application.

  • Page 60: Clarification Of The Suffix That Gets Printed With The Call Details

    System Call Recording Level This also is programmable whether SBDX should log all types of call i.e. Local / STD/ ISD or only STD / ISD calls should be logged by the DX. So to define the same, command is,...

  • Page 61: Asmdr Printing Of Outgoing Calls Of Extensions & Trunks

    SBDX – Hotel Ver. User Manual A sample of call details through on-line printing If on-line printing is taken by the command `20 71 01’ or `20 79 01’, following will be the format of the on-line ASMDR printing. ------------------------------------------------------------------------------------------------------------------------------------------...

  • Page 62: Ismdr Printing Of Incoming Calls Of Extensions & Trunks

    SBDX – Hotel Ver. User Manual 0002 700 208 17:07:16 0:25 24/04/04 02256985478 ( 208) 13.86 O 0003 700 239 17:09:18 0:31 24/04/04 951126388345 ( 239) 2.00 0004 700 238 17:10:04 0:44 24/04/04 021233333 ( 208) 22.68 X 0005 700...

  • Page 63: Special Selected Printout

    SBDX – Hotel Ver. User Manual 0006 702 238 10:12:59 0:26 21/07/03 98914993202566 ( 238) 2.00 0007 701 234 10:13:52 0:23 21/07/03 689658965 ( 234) 2.00 0008 702 238 10:13:52 0:24 21/07/03 9512956365456 ( 238) 2.00 0009 700 208 10:13:43...

  • Page 64: Check-Out Bill

    SBDX – Hotel Ver. User Manual Check-Out Bill Following is the sample printout of the Check-Out Bill without various fields. Bill Sr. : 0001 Room : 238 NAME : Pankaj Check In : 10:22:08 21-07-03 Check-Out: 16:31:00 26-04-04 ------------------------------------------------------------------------------------------------------------------------------------------ PNT EXT...

  • Page 65: Chapter 6

    Dial command directly without any password. h) Hear confirmation tone and press # key to enter the next program. To come out from the programming mode, external caller has to just hang up. SBDX will release that trunk within next 30 seconds. Coral Telecom Ltd.
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  • Page 67: Chapter 7

    SBDX – Hotel Ver. User Manual Chapter 7 Quick Reference for Activation of Hotel Features 1. Check-In Check-In / Memo + Room No. 2. Check-Out Check Out / CONF + Room No. 3. DND Override On getting DND, press EMG/ECALL 4.
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  • Page 69: Chapter 8

    SBDX – Hotel Ver. User Manual Chapter 8 Quick Reference of User Features Internal Call Dial Extension No. External Call Dial 0 or 700,701,……. Hold A Line (Right dependent) While talking press Flash Call Transfer (Right dependent) Flash + Ext No.
  • Page 70 SBDX – Hotel Ver. User Manual Paging Voice Paging On getting RBT, dial `2’. For reverting back, dial `1’. Back Ground Music Cancellation D/N Changeover Manually 499 + Nite Code + 1 For Day 499 + Nite Code + 0 For Night...

  • Page 71: Chapter 9

    SBDX – Hotel Ver. User Manual Chapter 9 Quick Reference of System Programming Bulk programming 00 CC S E CC……. Resetting the system a. Hard resetting 20 14 01 b. Soft resetting 20 14 09 Setting of system time 43 HH MM SS...
  • Page 72 SBDX – Hotel Ver. User Manual 26. Setting of CLIP timer 20 39 0X 27. CLI on SLT 30 Ex 36 X 28. Enable / disable `ringcli’ 20 38 0 X 29. Trunk as a hotline 31 TRK 33 X 30.
  • Page 73 SBDX – Hotel Ver. User Manual a. For incoming only 30 Ex 34 X b. For outgoing only 30 Ex 35 X 54. Call duration warning tone 30 Ex 40 X 55. Call disconnection time 30 Ex 60 T 56. Setting of boss line 30 Ex 41 X 57.

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