Kanguru Clone 12HD User Manual page 16

KanguruClone 12HD
Warranty
This product carries a *1 year limited warranty on the power supply, controller, and all internal
components. The warranty does not cover any IDE, SATA, or Power cables. Kanguru Solutions is
not responsible for any damages incurred in the shipping process. Any claims for loss or damage
must be made to carrier directly. Claims for shipping errors should be reported to Kanguru
Solutions within three (3) working days of receipt of merchandise. Please refer to the RMA
Procedure section of this manual if your duplicator needs servicing.
In no event shall Kanguru Solutions' liability exceed the price paid for the product from direct,
indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions
offers no refunds for its products. Kanguru Solutions makes no warranty or representation,
expressed, implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality, performance,
merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the right to
revise or update its products, software, or documentation without obligation to notify any
individual or entity.
*90-day warranty on labor. After 90 days, a $20.00 service charge will be applied to all RMAs.
Shipping back to the customer is covered during the first 90 days of purchase. After 90 days the
customer is responsible for shipping both ways.
RMA Procedure
All Duplicators being serviced must be packed in the
ORIGINAL PACKAGING.
If you do not have your original packaging, you
can purchase replacement packaging for $25.00 from Kanguru's Tech Support
Department. Kanguru Solution's warranty will not be honored in the event that a duplicator
is received improperly packaged, altered, or physically damaged.
STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA
numbers are valid for 30 days upon assignment. Any return without a valid RMA
number will be returned to the customer at their expense.
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for
shipping. Kanguru Solutions is not responsible for if the package is lost or
damaged in transit. We suggest using a shipping company that utilizes a
"tracking" feature to verify "proof of delivery." The customer is responsible for
shipping charges when returning a product. Shipping back to the customer is
covered by Kanguru Solutions during the first 90 days of purchase. After 90
days of purchase the customer is responsible for shipping both ways.
- 16 -