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en Troubleshooting
Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
Home Connect is not
working properly.
No connection to the
home network.
Water is leaking out at
the water inlet hose.
Water is leaking out at
the water outlet hose.
58
Cause and troubleshooting
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 40.
Basic dosage not adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 40.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 35
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 44
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 39
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 35
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 44
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 39
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 41.
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
Water inlet hose is not correctly/securely connected.
Connect the water supply hose correctly.
1.
→ "Connecting the water inlet hose", Page 15
Tighten the screw connection.
2.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
▶
Water outlet hose is not connected correctly.
Connect the water outlet hose correctly.
▶
→ "Water outlet connection types", Page 15
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