Smart Hub - Samsung UE49KS9000T Service Manual

4-2-5. Smart Hub

£
Go to Menu Support
<TV>
1. Network / Gateway
2. DNS Test
3. ISP Blocking
4. Samsung Server Test
5. Samsung Apps
£ £
Self Diagnosis Smart Hub Connection Test
<Router>
•
If it Fails:
√
TV to Router Connection Test in "
•
If it Fails:
√
DNS setting in "
•
If DNS is set manually:
√ Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
•
If it still fails:
√
DNS Test with setting to Auto Mode
• If it fails both Manual & Auto problem is ISP or Router.
•
If it Fails:
√ Internet Service Provider is Active.
√ With DNS setting at 8888.
√ With Hot Spot.
•
If it Fails:
√ Network Status.
•
If OK:
√ Reset Smart Hub.
√ Terms of Agreement are accepted.
•
If it Fails:
√ Reset Smart Hub.
√ Samsung Apps load correctly.
√
Perform "
√ Go to Smart Hub and complete Terms of Agreement and set up information.
√ Samsung Apps load correctly.
√ Before selecting an App, allow Apps to load or failure wilre-occur.
<Internet>
Network Trouble
Network Settings"
Reset" in Factory Mode.
Apps
4. Troubleshooting
<Samsung Server>
shooting"
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