Table of Contents
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Model shown is KX-TGE820.
Before initial use, see "Getting Started"
on page 11.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
Operating Instructions
Digital Cordless Answering System
Model No.
KX-TGE820E
KX-TGE822E
KX-TGE823E
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Table of Contents
Related Manuals for Panasonic KX-TGE820E
Summary of Contents for Panasonic KX-TGE820E
- Page 1 Model No. KX-TGE820E KX-TGE822E KX-TGE823E Model shown is KX-TGE820. Before initial use, see “Getting Started” on page 11. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference.
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Page 2: Table Of Contents
Table of Contents Introduction Other programming ........39 Registering a unit ........40 Model composition ........3 Accessory information ........3 Caller ID Service General information ........4 Using Caller ID service .......43 Graphical symbols for use on equipment and Caller list ............43 their descriptions ..........5 Answering System Important Information Answering system ........45... -
Page 3: Introduction
Introduction Model composition Base unit Handset Series Model No. Part No. Part No. Quantity KX-TGE820 KX-TGE820 KX-TGE820 KX-TGEA25 series KX-TGE822 KX-TGE820 KX-TGEA25 KX-TGE823 KX-TGE820 KX-TGEA25 Accessory information Supplied accessories Quantity Accessory item/Part number KX-TGE820 KX-TGE822 KX-TGE823 AC adaptor for base unit/PNLV226E0Q Telephone line cord/PNJA1191Z (for U.K.) Rechargeable batteries Handset cover... -
Page 4: General Information
R In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: R Panasonic Corporation declares that the radio equipment type (KX-TGE820 series: page 3) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.ptc.panasonic.eu/compliance-documents... -
Page 5: Graphical Symbols For Use On Equipment And Their Descriptions
Power consumption in networked standby and guidance are mentioned in the web site above. Note: R For more information about the energy efficiency of the product, please visit our web site, www.panasonic.com, and enter the model number in the search box. Graphical symbols for use on equipment and their descriptions... - Page 6 Introduction For your future reference We recommend keeping a record of the following information to assist with any repair under warranty. Serial No. Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. Helpline Tel.
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Page 7: Important Information
Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or For your safety placed under heavy objects. R Do not place the handset on the base unit To prevent severe injury and loss of life/ when battery cover is removed. -
Page 8: Important Safety Instructions
Base unit location/avoiding noise R Only use a compatible base unit (or The base unit and other compatible Panasonic charger) to charge the batteries. Do not tamper with the base unit (or charger). units use radio waves to communicate with each other. -
Page 9: Other Information
Important Information putting the base unit on a bay window or CAUTION: Risk of explosion if battery is near a window.) replaced by an incorrect type. Dispose of used R Coverage and voice quality depends on the batteries according to the instructions. local environmental conditions. -
Page 10: Specifications
Important Information For business users in the European R Operating conditions: Union 0 °C–40 °C, 20 %–80 % relative air humidity (dry) If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. Information on Disposal in other Countries outside the European Union These symbols (A, B) are only valid in the... -
Page 11: Getting Started
Connect the AC adaptor to the power Connections outlet. Note: n Base unit R Use only the supplied Panasonic AC Connect the AC adaptor to the unit by adaptor PNLV233E. pressing the plug firmly. Fasten the cord by hooking it. - Page 12 AC adaptor to your telephone line. Note for battery installation R Use the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 8. Battery charging Charge for about 7 hours. Note for battery charging R Confirm “Charging”...
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Page 13: Controls
Getting Started Message indicator Ni-MH battery performance (supplied N (Repeat) batteries) N (Skip) MERASEN Operation Operating time In continuous use 18 hours max. Handset Not in use (standby) 250 hours max. Note: R Actual battery performance depends on usage and ambient environment. R When eco mode is set to “Eco Plus”, the base unit stops communicating with the handset while it is in standby mode. -
Page 14: Display Icons
Getting Started R: Recall/Flash Item Meaning ECO: Eco mode shortcut key Missed call (page 43) Microphone Receiver Eco mode is set to “Eco”. Display (page 16) N (Off/Power) Eco mode is set to “Eco N (Call block) Plus”. (page 16) Call block indicator Noise reduction is set. -
Page 15: Turning The Power On/Off
Getting Started Item Meaning Icon Action IN USE Answering system is being Stores phone numbers. used by another handset or Erases the selected item. the base unit. Allows you to make an intercom KX-TGE822/KX-TGE823 call. Caller ID subscribers only Erases a number/character. Voicemail subscribers only Puts the call on mute. -
Page 16: Recording Your Greeting Message
Getting Started R To cancel a selected feature, press Recording your greeting MSELECTN again. “ ” disappears. MOKN a M message Note: You can record your own greeting message R If the message indicator flashes when the instead of using a pre-recorded greeting handset is not placed on the base unit or message. - Page 17 Getting Started n When the handset is in standby mode: Setting the eco mode – If the battery needs charging, the unit beeps at the selected interval up to 3 MMENUN#725 times. MbN: Select the desired setting. a MOKN Note for handset: R At the end of each call, the unit displays a Note: large icon for a few moments to indicate the...
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Page 18: Making/Answering Calls
Making/Answering Calls Pause (for PBX/long distance service Making calls users) A pause is sometimes required when making Lift the handset and then dial the phone calls using a PBX or long distance service. number. When storing a calling card access number R To correct a digit, press MCLEARN. -
Page 19: Useful Features During A Call
Making/Answering Calls that is in use after you hear the call waiting Note: tone. R To change the ringer volume and ringer Press MR/ECON to answer the 2nd call. tone for an outside call, see page 33. To switch between calls, press MR/ECON. Note: Useful features during a R Please contact your phone service provider... -
Page 20: Handset Locator
Making/Answering Calls R To cancel the conference: MMENUN a Call share MbN: “Stop Conference” a MOKN You can continue the conversation Available for: with the outside caller. KX-TGE822/KX-TGE823 You can join an existing outside call. To join the conversation, press M N when Handset locator the other handset is on an outside call. -
Page 21: Intercom
Making/Answering Calls After the other party answers, the Calling the misplaced mobile speakerphone mode is turned on. phone When you finish talking, press M Base unit: MMOBILE LOCATORN Note: R To stop calling, press MMOBILE R You cannot use voice paging if other units LOCATORN again. - Page 22 Making/Answering Calls Setting the key lock mode MMENUN#246 MbN: Select the desired setting. a MOKN Turning the key lock on/off n Without a password: Press # for about 2 seconds during standby mode. n With a password: Press # for about 2 seconds during standby mode.
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Page 23: Nuisance Call Block
Nuisance Call Block – International calls. Single phone numbers and ranges of numbers Nuisance call block can be stored in the call block list up to 1,000 items in total. You can press the M N key in the following situations to disconnect the current call and Blocking unwanted callers: add a phone number to the call block list:... - Page 24 Nuisance Call Block Blocking incoming calls that Displaying and clearing the have no phone number blocked call count You can block calls when no phone number is The total number of blocked calls (up to provided, such as private callers. 65,000) will be displayed.
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Page 25: Automated Call Block
Automated Call Block entry to the phonebook or allow name list to connect the call next time. Automated call block Automated call block means the unit screens Allowed number database incoming calls before ringing. If the call is Once the caller enters the access code, the allowed, the unit will ring. - Page 26 Automated Call Block Enter the new access code. a MOKN a Erasing all entries N a MOKN MbN: “Allow Name List” a MOKN Displaying and clearing the MERASEN a MbN: “Yes” a MOKN blocked call count MbN: “Yes” a MOKN a M The total number of blocked calls (up to 65,000) will be displayed.
- Page 27 Automated Call Block Resetting to the pre-recorded greeting message for automated call block This procedure will erase your greeting message for automated call block and reset to the pre-recorded one. N a MOKN MbN: “Automated Call Greeting” a MOKN MbN: “Default” a MOKN 2 times a Playing back the greeting message for automated call block N a MOKN...
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Page 28: Phonebook
Phonebook can identify who is calling (category ringer tone), if you have subscribed to Caller ID Phonebook service. You can add 200 names (16 characters max.) and phone numbers (24 digits max.) to the Changing category names/setting phonebook, and assign each phonebook entry category ringer tone to the desired category (page 28). -
Page 29: Speed Dial
Phonebook Edit the name if necessary. a MOKN Speed dial Edit the phone number if necessary. a MOKN You can assign 1 phone number to each of MbN: Select the desired category the dial keys (1 to 9) on the handset. (page 28). - Page 30 Phonebook MbN: “Yes” a MOKN a M Viewing an entry/Making a call Press and hold the desired speed dial key (1 to 9). To make a call, press M Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333...
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Page 31: Programming
Programming Menu list To access the features, there are 2 methods. n Scrolling through the display menus MMENUN Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN Press MCN or MDN to select the desired item from the next sub-menus. a MOKN Press MCN or MDN to select the desired setting. - Page 32 Programming Sub-menu 1 Sub-menu 2 Settings Code Settings Auto #211 Number of Rings 2-9 Rings <8 Rings> <3 Minutes> #305 Recording Time 1 Minute Greeting Only – #306 Remote Code Call Screening <On> #310 – – #327 Answer On – –...
- Page 33 Programming Main menu: “Initial Setup” Sub-menu 1 Sub-menu 2 Settings Code Ringer Setup Off-6 <6> #160 – Ringer Volume (External) – Handset Off-6 <3> #G160 – Ringer Volume (External) – Base Unit 1-6 <6> #175 – Ringer Volume (Intercom) (Handset) <Ringtone 1>...
- Page 34 Programming Sub-menu 1 Sub-menu 2 Settings Code Talking Caller ID Handset <On> #162 <On> #G162 Base Unit Low Battery Alert – #176 <Every Hour> Every 3 Hours Every 6 Hours Automated Call Block/Unblock #787 Block Block <Unblock> Allow Name List –...
- Page 35 Programming Sub-menu 1 Sub-menu 2 Settings Code – #273 Auto Intercom <Off> – <On> #165 – Keytones Key Lock Mode – with Password #246 <without Password> – – #256 Call Restrict – #200 Auto Talk <Off> Line Setup 80 msec. #121 *1, *9 Recall/Flash...
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Page 36: Alarm
Programming Main menu: “Caller List” Operation Code Viewing the caller list. #213 If you program these settings using one of the handsets, you do not need to program the same item using another handset. (KX-TGE822/KX-TGE823) This menu is not displayed when scrolling through the display menus. It is only available in direct command code. -
Page 37: Do Not Disturb Mode
Programming n Weekly: R If you have set the alarm, the alarm sounds MbN: Select the desired day of the week even if do not disturb mode is turned on. and press MSELECTN. a MOKN Set the desired time. a MOKN Turning do not disturb mode on/off Enter a text memo (10 characters max.). -
Page 38: Baby Monitor
Programming MbN: Select the desired handset number Baby monitor to monitor with. a MOKN R “Baby Monitor” will be displayed. This feature allows you to listen in on a room R The registered handset name/number where another handset is located, allowing is displayed. -
Page 39: Other Programming
Programming Turning off the baby monitor Answering the baby monitor The monitored handset cannot be used while n When monitoring with a handset: baby monitor is set to “On”. Press M N to answer calls. If you want to respond from the monitoring Press MMENUN on the handset being handset, press MMUTEN. -
Page 40: Registering A Unit
Programming Note: Displaying the handset name R If you set repeater mode to “On” You can select whether or not the handset (page 41): name is displayed in standby mode. The – Security is set to “Normal” and default setting is “Off”. displayed. - Page 41 (default: “0000”). a MOKN unit by using a DECT repeater. Please use R If you forget your PIN, see page 55. only the Panasonic DECT repeater noted on page 4. Contact your Panasonic dealer for Selecting a base unit details.
- Page 42 Programming referring to the Installation Guide for the DECT repeater. Base unit: Press and hold MHANDSET LOCATORN for about 5 seconds. DECT repeater: Connect the AC adaptor, then wait until indicator and indicator light green. Base unit: To exit the registration mode, press MHANDSET LOCATORN.
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Page 43: Caller Id Service
Caller ID Service phonebook, the stored name in the phonebook is displayed and logged in the Using Caller ID service caller list. Important: R This unit is Caller ID compatible. To use Talking Caller ID Caller ID features, you must subscribe to a Caller ID service. - Page 44 Caller ID Service Note: R If is displayed in step 2, not all of the information is shown. To see the remaining information, press MEN. To return to the previous screen, press MFN. R If the entry has already been viewed or answered, “...
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Page 45: Answering System
Answering System Base unit Answering system Press MANSWER ON/OFFN to turn on/off the answering system. The answering system can answer and record calls for you when you are unavailable to Handset answer the phone. To turn on: You can also set the unit to play a greeting MMENUN#327 message but not to record caller messages by To turn off:... -
Page 46: Listening To Messages
Answering System messages are not recorded and the unit Operation plays a different pre-recorded greeting Repeat message message asking callers to call again. Skip message Resetting to a pre-recorded greeting Stop playback message MERASEN Erase currently playing message Use this procedure to erase your greeting message and use a pre-recorded one. -
Page 47: Advanced New Message Alerting Features
Answering System n Editing the number before calling back Note: Press MMENUN during playback. R To switch to the receiver, press M MbN: “Edit & Call” a MOKN Operating the answering system Edit the number. a M MMENUN a a MOKN Erasing all messages Operation MMENUN#325... - Page 48 Answering System MbN: “Yes” a MOKN a M Storing a phone number to which the R The new message alert setting is unit makes an alert call turned off. n From the phonebook: MMENUN#338 Activating/inactivating the remote access code to play messages MbN: “Notification to”...
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Page 49: Remote Operation
Answering System Voice guidance Remote operation During remote operation, the unit’s voice Using a touch-tone phone, you can call your guidance starts and prompts you to press 1 phone number from outside and access the to perform a specific operation, or press 2 to unit to listen to messages or change listen to more available operations. -
Page 50: Answering System Settings
Answering System MMENUN#211 Turning on the answering system MbN: Select the desired setting. a MOKN remotely Dial your phone number from a touch-tone phone. Caller’s recording time Let the phone ring 20 times. R A long beep is heard. You can change the maximum message recording time allowed for each caller. -
Page 51: Useful Information
Useful Information Voicemail service In addition to your unit’s answering system you may also have voicemail service from your phone service provider. Voicemail is an answering service that may be offered by your phone service provider. This service can also record calls when you are unavailable to answer the phone or when your line is busy. - Page 52 Useful Information Alphabet character table (ABC) Numeric entry table (0-9) Greek character table ( Extended 1 character table ( R The following are used for both uppercase and lowercase: Extended 2 character table ( Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333...
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Page 53: Error Messages
Useful Information R The following are used for both uppercase and lowercase: Cyrillic character table ( Error messages Display message Cause/solution Base no power R Confirm the base unit’s AC adaptor is connected to the unit and the power outlet correctly. No link. -
Page 54: Troubleshooting
Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn... - Page 55 Useful Information Menu list Problem Cause/solution The display is in a R Change the display language (page 15). language I cannot read. I cannot activate the eco R You cannot set eco mode when you set the repeater mode mode. “On”.
- Page 56 Useful Information Problem Cause/solution Noise is heard, sound cuts R You are using the handset or base unit in an area with high in and out. electrical interference. Re-position the base unit and use the handset away from sources of interference. R Move closer to the base unit.
- Page 57 Useful Information Problem Cause/solution Caller information is not R To use the Talking Caller ID feature, store the name and announced. phone number in the phonebook (page 28). R The handset or base unit’s ringer volume is turned off. Adjust it (page 18, 33).
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Page 58: Conditions Of Guarantee
8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic U.K. a branch of Panasonic Marketing Europe GmbH Receipt No. Date of purchase Model No. -
Page 59: Index
Index Locator: 20 Name: 39 Index Registration: 41 Hold: 19 Additional base units: 40 Intercom: 21 Alarm: 36 Key lock: 21 Answering calls: 18 Keytones: 35 Answering system: 45 Call screening: 50 Low battery alert: 17 Erasing messages: 46, 47, 49 Making calls: 18 Greeting message: 45 Message indicator: 16... - Page 60 2 Check if telephone line cord is connected. 3 Use rechargeable Ni-MH batteries. (Alkaline/Manganese/Ni-Cd batteries CANNOT be used.) 4 Read troubleshooting page in the Operating Instructions. If you still have any problems, please call the Panasonic DECT Helpline 0344 844 3899 (U.K.) 01289 8333 (Ireland) or contact us through our website: www.panasonic.co.uk...