Tesla Y Owner's Manual page 261

This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm
outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an
outlet that is beginning to wear out.
To regain normal charge speed, make sure your adapter is fully plugged into the outlet. If charging speed does not
return to normal, contact an electrician to inspect the outlet and building wiring connections to the outlet and
complete any repairs needed.
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector
for greater convenience and highest charging speed.
(UMC_a018)
Charge rate reduced - Handle temperature high
Check charge handle or charge port for debris
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in
the charge handle that connects to your vehicle's charge port.
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.
You should also inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight
as necessary). Debris or foreign objects present in the charge port inlet or the Mobile Connector handle can cause
increased temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the Mobile Connector
handle into the charge port. Once the Mobile Connector handle temperature has decreased and any obstruction has
been removed, the alert should clear and charge current should no longer be reduced.
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat
source nearby.
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and continues to occur during multiple
charging attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended
that you schedule service at your convenience.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's manual.
(UMC_a019)
Mobile Connector to adapter connection hot
Maximum charge rate reduced
Charge current has been reduced because the Mobile Connector has detected a high temperature at the connection
between the wall plug adapter and the control box.
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.
After unplugging from the power source (wall outlet), you should also inspect the wall plug adapter connection and
the Mobile Connector control box connection for any obstructions (use a flashlight as necessary). Debris or foreign
objects present where the wall plug adapter and the Mobile Connector control box connect can cause increased
temperatures during charging.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the wall plug adapter
into the Mobile Connector and then connecting to the power source (wall outlet). Once the Mobile Connector
control box temperature has decreased and any obstruction has been removed, the alert should clear and charge
current should no longer be reduced.
Consumer Information
Troubleshooting Alerts
Maps and Navigation on page 136 for more
product's
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