Interlogix AdvisorOne User Manual
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Interlogix AdvisorOne User Manual

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AdvisorOne User Manual
AdvisorOne User Manual 1.9.x
466-4421 • REV A • ISS 14APR2016
©2016 United Technologies Corporation

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  • Page 1 AdvisorOne User Manual AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 2 Applications Settings ................... 25 Using the System ...................... 27 System Sounds ....................27 Alarms ......................28 Beeps ......................30 System Speech ....................30 Chime ......................... 30 Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 3 Testing the System .................... 78 Sensors ...................... 79 Reporting....................81 Outputs....................... 83 Key Fobs/Personal Panic Devices ............. 84 Battery ......................85 Disposal ..................... 86 Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 4 Manufacturer ......................118 Contact information ....................118 Copyright ........................ 118 Trademarks ......................118 Limitation of Liability ....................118 Table of Figures....................... 119 Index ......................... 121 Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 5 Read these instructions and all ancillary documentation entirely before using this product. Note: This manual is just one part of the documentation set for the AdvisorOne system. Additional documentation for this system and the entire Advisor line of products from Interlogix can be found at: http://www.interlogix.com/advisor.

  • Page 6: Figure 1: Advisorone System - Configuration May Vary

    The AdvisorOne lifestyle management security system is part of the Advisor family of products from Interlogix. The AdvisorOne system (Figure 1) is a state of the art system that can includes a touch- activated AdvisorOne panel, and optional Advisor TouchScreens, cameras, sensors, and home automation devices such as lights, locks, and thermostats.
  • Page 7 The system communicates with a central monitoring station and sends voice messages to an offsite phone. AdvisorOne supports up to 100 security sensors, 250 PIN access codes, and 250 key fobs. With optional modules installed, the system can also support up to 32 IP devices, ®...
  • Page 8 The AdvisorOne system is always monitoring the sensors and devices that are connected to the panel. Every time a sensor is activated, it sends a signal to the AdvisorOne panel. The status of system components can be checked even when the system is disarmed.
  • Page 9 If the system is armed, this signal may cause an alarm. The status of all monitored doors and windows can be checked quickly in the At-A-Glance area of the main screen of the AdvisorOne panel. More detailed information can be found on the Sensor Status screen.
  • Page 10 Cellular The AdvisorOne system can be configured to interoperate with mobile phones which allows arming or disarming of the system. Each user can be configured with a mobile phone number. For more information, see Users.
  • Page 11 Panel Components The AdvisorOne panel provides a touch-based experience through the use of a touch screen. The touch screen is one of three AdvisorOne panel components (Table 1). Table 1: AdvisorOne Panel Components Panel Component Description Location Touch Screen The touch screen displays information about the security status.

  • Page 12: Figure 2: Hand Swipe

    Note: The AdvisorOne screen automatically goes blank at 2:00 AM daily for 60 minutes. Normal operation resumes if the screen is touched. This activity is a normal part of preventive maintenance.

  • Page 13: Figure 3: Advisorone Main Screen

    The icon on the right indicates motion was detected in the last 10 minutes. Press the icon for more information about monitored motion. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 14 Note: The premises should be uninhabited in this state. Press this icon to begin the process of disarming the system. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 15: Figure 4: System Status Screen

    (armed or disarmed). Note: This option will not be displayed in a single partition configuration. Contact the service provider for more information about partition configuration. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 16: Figure 5: Accessing Settings Screens

    Note: This selection requires a valid PIN Access Code to proceed. When making selections, please note: A blue icon indicates an option is selected. A gray icon indicates an option is not selected. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 17: Figure 6: Applications Screen

    Applications The AdvisorOne system includes applications designed to assist in operating devices around the premises (cameras, lights, locks, thermostats, etc.) or to provide information (news, sports, traffic, weather, etc.). Note: Some applications may require additional hardware or an Internet connection.
  • Page 18 Getting Help The AdvisorOne panel includes helpful tips and information that are immediately available by pressing the Help (Question Mark) icon . The Help icon is located on various screens throughout the panel. To view all of the help information in one location, press the SYSTEM HELP button that is located on the General Settings screen (Table 5).

  • Page 19: Figure 7: Help Buttons

    2. Press NO next to EXPERTISE DISPLAY. Note that the Help icon on the General Settings screen is now present (Figure 7). Figure 7: Help Buttons Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 20: Figure 8: Settings Icon

    (Figure 8). Use the following sections to update system settings. Figure 8: Settings Icon Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 21: Figure 9: General Settings Screen

    Turn off Expertise Display (i.e., the screens are not in expert mode) to show more DISPLAY information and a Help button on many of the AdvisorOne screens. AT-A-GLANCE Display or hide the descriptive words for the At-A-Glance icons on the Main screen.

  • Page 22: Figure 10: Display Settings Screen

    App Icon on Main screen Choose whether to display the Applications icon on the Main screen. 4. When done, press CLOSE to return to the main screen. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 23 Set the volume for key presses. Voice Volume Set the volume for the system voice. 4. To return to the main screen press CLOSE. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 24: Figure 12: Date & Time Settings Screen

    DDD=Day of the week Time Format Display the time in either 12- or 24-hour format. Set Date & Time Change the system date and time. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 25: Figure 13: Time & Date Settings

    The Applications Settings screen allows for setting the active and inactive applications on the system (Figure 14). 1. Press the Settings icon on the main screen. 2. Press APPLICATIONS. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 26: Figure 14: Applications Settings

    Note: Depending on the system configuration active applications may not be functional. Consult your service provider for more information. 4. To return to the main screen, press CLOSE. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 27 • When an intruder is detected or an emergency alarm is activated or carbon monoxide or smoke issue is detected, a loud alarm is emitted from the AdvisorOne panel’s internal siren (Figure 15) and also from optional Advisor TouchScreens and optional external sirens.

  • Page 28: Figure 15: Internal (Piezo) Siren And Microphone

    Figure 15: Internal (Piezo) Siren and Microphone Alarms AdvisorOne sirens make four different alarm sounds, each indicating a different type of alarm. Sirens are programmed by the service provider to stop sounding after a specified time. The typical time is 5 minutes (Table 10).

  • Page 29: Figure 16: Alarm

    WARNING: Do not enter a building during or after an alarm event without consulting applicable authorized emergency personnel. Even after sirens stop, it may not be safe to enter the premises. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 30 System Speech The AdvisorOne panel speaks for various purposes: system status, alarm annunciation, and voice chime. The AdvisorOne panel can speak and display different languages based on the user language configuration. A Master User can set English, Spanish, French, or Portuguese as the default language for each user on the system.
  • Page 31 Note: This less-frequently-used option may not be installed on your system. Arming the System 1. Press the Arm button on the Main screen (Figure 17). 2. Enter a user PIN access code. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 32: Figure 17: Arm Icon

    3. Press SHOW / HIDE OPTIONS to turn On / Off the arming options Entry Delay and Silent Exit (Figure 18). Figure 18: Arming Options Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 33: Figure 19: Arm System Screen

    • A gray check indicates a partition not selected. Note: If no trouble conditions exist, proceed to step 6. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 34: Figure 20: Arming Protest

    2. Press Arm to change the Arming Options to go up (i.e., from Stay to Away). 3. Enter a user PIN access code. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 35 Auxiliary or Panic, and entering the duress code. Selecting Fire sounds the loud local alarm. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 36: Figure 22: At-A-Glance Icons

    (Figure 22). Figure 22: At-A-Glance Icons Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 37 Press the icon for more information about the status of the Assets sensors. Note: Pressing the button to view the information acknowledges the activity. The icon status is reset to normal. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 38: Figure 23: Service Provider Logo

    (Figure 23). This information includes the mailing address, phone number, and email address of the provider. Figure 23: Service Provider Logo Service provider Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 39: Figure 24: Emergency Alarm Button

    Piezo siren and the external siren (if connected). Optional Advisor TouchScreens also sound the alarm. Note: The Emergency Alarm icon may not be present on all systems. Figure 24: Emergency Alarm Button Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 40: Figure 25: Emergency Alarm Options

    Note: If connected to a security monitoring service, the system notifies the proper authorities. These emergency buttons can be enabled or disabled. Contact the service provider for details. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 41: Figure 26: Alarm Cancel Button

    CONTINUE (Figure 27). Figure 27: Restore Alarm screen 4. Press CLOSE on the Alarms and Faults screen to return to the Main screen. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 42: Figure 28: System Status Icon

    For example, a Low Battery message is removed when the battery is charged. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 43: Figure 29: System Status Screen

    Wave (Security) Devices Internet Card Some icons may indicate a trouble state with a yellow triangle. Contact the service provider for more information. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 44: Figure 30: Sensor Status Screen

    Events screen, along with the number of the events being reviewed. Event #1 is the most recent event. Note: Open zones are not recorded in the event buffer. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 45: Figure 31: Events Screen

    (armed or disarmed). Some partitions may not be displayed, depending on system configuration and user access level. Figure 32: Partitions Screen Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 46: Figure 33: Configuration & Programming

    Configuration & Programming The AdvisorOne security system allows users to configure and program certain options. This is done through the Configuration & Programming menus. The six menus for Configuration & Programming are: Devices, Users, Test, Time & Date, Downloader, and Services (Figure 33).

  • Page 47: Figure 34: Settings Icon

    1. Press the Settings icon on the main screen (Figure 34). Figure 34: Settings icon 2. Press CONFIGURATION. 3. Enter a PIN access code. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 48: Figure 35: Devices Screen

    Devices The AdvisorOne system allows temporary bypassing of the security sensors. The system does not monitor bypassed devices. Bypassed devices do not create an alarm. A bypassed sensor only stays bypassed until the system is disarmed. It is also possible to disable key fobs, disable or add mobile devices, and make name changes to Z-Wave devices (Figure 35).

  • Page 49: Figure 36: Devices Screen

    2. Enter a PIN access code. 3. Press DEVICES. 4. Press DISABLE next to Key Fobs & Personal Panic Buttons or Mobile Devices. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 50: Figure 38: Select Key Fobs For Disabling

    If a device is moved, a network rediscovery should be performed to allow the system to find the new device location. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 51: Figure 39: Users Screen

    Users The AdvisorOne system supports up to 250 users. The service provider may have configured some users. A Master User can edit existing user profiles and create new ones. Master Users have access to some system settings. In a multiple partition system, master codes have access to all partitions.

  • Page 52: Figure 40: Users Screen

    Figure 40: Users screen 6. Enter settings for the new user (Figure 41 and Table 15). Figure 41: User Configuration Screen Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 53: Figure 42: Authority

    Advanced Feature (SIP account required). This is an advanced capability that is not typically used and is OK to leave blank. Contact the service provider for more information Figure 42: Authority Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 54 Reserved for new authorities to be added to the system by the service provider. 7. Press SAVE to add the user and exit. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 55 5. Press a user name to select it, and then press EDIT (Figure 43). Figure 43: Users Screen 6. Edit the user settings (Figure 41, Table 15). 7. Press SAVE when finished. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 56 6. Press YES (Figure 45) within five seconds of pressing DELETE. If YES is not pressed within five seconds, the system returns to the Users screen without removing the user. Figure 45: User Delete screen Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 57 3. Press TIME & DATE. 4. Press the Left Arrow and Right Arrow icons to adjust the Date and Time settings (Figure 47). Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 58 (Rarely used. Do not change this unless instructed to do so.) 5. Press SAVE when finished. The system returns to the Configuration & Programming screen. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 59 Downloader The Downloader (Figure 48) is a capability that allows the AdvisorOne system to be remotely maintained by the service provider. Control of the Downloader capability can be managed from this screen. Press Connect only when instructed by the service provider. Otherwise, do not use this capability.
  • Page 60 Applications The AdvisorOne panel can be used as a lifestyle management system to manage thermostats, door locks, lights, and other appliances. When connected to the Internet, the AdvisorOne panel can be used as a real-time information hub providing content from various sources, including weather, news, traffic, etc.
  • Page 61 2. Press any icon to launch that application (Figure 51). Figure 51: Applications Screen The AdvisorOne system can run multiple applications at the same time. To navigate between open applications, press the arrow keys at the sides of the screen or swipe across the middle of the screen.
  • Page 62 The cameras application provides live video monitoring at strategic locations. For example, a wired or wireless camera configured for the AdvisorOne system may be set up to monitor the front door for activity or to verify that the door is closed or open. View the camera feed at the AdvisorOne panel or through a mobile device.
  • Page 63 8. Tap twice on the live screen to enter the full-screen mode. To exit the full-screen mode, tap twice on the live screen. 9. Press CLOSE to exit the Cameras application. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 64 Lights Application The lights application provides on/off control of Z-Wave lights from the AdvisorOne panel, mobile device, or computer. Lights that have a dimmer switch can also be adjusted. Lights can be controlled at the panel or through a mobile device. Contact the service provider for more information.
  • Page 65 (Figure 55). Note: An error message displays if the operation fails. 3. Press CLOSE to exit the Locks application. Figure 55: Locks Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 66 News Application The News application enables users to access news stories from the AdvisorOne panel or while connected to an AdvisorOne panel though a mobile device. Contact the service provider for more information. Follow these steps to use the News application: 1.
  • Page 67 URL configuration action. 6. Press CLOSE to exit the News application. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 68 Photos Application The Photos application enables a user to view pictures that are pre-loaded on the AdvisorOne panel. The service provider may have added photos to the system from a microSD card. Contact the service provider for more information. Follow these steps to use the Photos application: 1.
  • Page 69 7. Press the stop icon to stop the slideshow (Figure 60). 8. Press CLOSE to exit the Photos application. Figure 60: Stopping the Slideshow Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 70 Sports Application The Sports application enables users to access sports stories from the AdvisorOne panel or while connected to an AdvisorOne panel though a mobile device. Contact the service provider for more information. Follow these steps to use the Sports application: 1.
  • Page 71 This sets the application to show sports from that category. 6. Press CLOSE to exit the Sports application. Figure 62: Select a Sports Category Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 72 Press the icon to bring up the list of configured thermostats. Select any of the available thermostats to control and monitor the desired thermostat. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 73 4. Press the current temperature to toggle between Fahrenheit and Centigrade. 5. Press CLOSE to exit the thermostat application and return to the home screen. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 74 6. To delete a city from the saved city list, press DELETE CITY and press DELETE next to the city to remove that city. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 75 HIDE. See Figure 67 for the Traffic Map View. See Figure 65 for the Traffic Satellite View. Figure 67: Traffic Map View Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 76 2. Press the tools icon to add or delete a city (Figure 68). Figure 68: Weather With Five Day Forecastduress Figure 69: Weather Without Five Day Forecast Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 77 3C. To disable the five-day weather forecast, turn the weather forecast to HIDE in the weather applications settings screen. Figure 70: Weather Settings Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 78 4. Press TEST on the Configuration & Programming screen (Figure 71). 5. Select from one of the following: Sensors, Reporting, Outputs, Key fobs, or Battery. Figure 71: Configuration & Programming Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 79 2. Place all sensors in their secured (non-alarm) state. 3. From the Test screen, press SENSORS (Figure 72). Note: The AdvisorOne panel allows only 15 minutes to trip the desired sensors to test. After 10 minutes, the panel beeps every minute to indicate time is running out (Figure 72).
  • Page 80 5. When all sensors have been tripped, check the panel screen for a sensor with a green circle. This indicates that the sensor was not tripped or the AdvisorOne panel did not receive a signal from it. Retest that sensor.
  • Page 81 5. From the Test Call screen, press START to initiate a test call to the destination (Figure 74). Figure 74: Test Call If the test is successful, the screen displays Report Delivered (Figure 75). Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 82 Reporting Test Call Fails in the Troubleshooting. 6. If the central monitoring station was notified, inform them that this operation is complete. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 83 3. Press Off to stop the test. 4. Press CLOSE to exit. 5. If the central monitoring station was notified, inform them that this operation is complete. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 84 Key Fobs/Personal Panic Devices Test key fobs and personal panic devices to make sure they are sending a strong signal to the AdvisorOne panel (Figure 77). Since these devices run on battery power, it is wise to test them regularly.
  • Page 85 Battery The AdvisorOne battery is used to keep the system alive during an AC power failure. If a Low Battery message is being displayed in system status or there is suspicion that the battery may not be working properly, follow these steps to check battery status.
  • Page 86 If the Battery State is listed as “Missing,” contact the service provider. Disposal Dispose of all equipment in accordance with local requirements. Contact the service provider for more information. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 87 If Internet applications such as Traffic and News are not working, make sure the Internet connection is working on another device, such as a smartphone, tablet, or computer. If the Internet connection is working on the other device but not on the AdvisorOne panel, contact the service provider.
  • Page 88 3. Select PHOTOS under the Screen Saver options. 4. Check the Screen Saver Delay time (listed in minutes : seconds). Change the setting if desired. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 89 It is normal for the Low Battery message to appear when the system is first set up. If the message does not go away after three days, perform the Battery Test. For more information, see Battery. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 90 3. Use the left and right arrows to adjust brightness. Revert to Main Screen When in programming, a period of inactivity may cause the AdvisorOne panel to revert to the main screen. This is normal operation. Battery Test Won’t Start When testing the battery and nothing happens when pressing START, the battery is missing and Battery Status displays “Missing”.
  • Page 91 The AdvisorOne panel is beeping. What does this mean? The panel uses beeps to signal various system events and conditions as shown in Table 11. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 92 Encountering more than one trouble condition is very rare. To permanently stop the trouble beeps from repeating, resolve the condition. Contact the service provider for more information. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 93 Figure 85: Emergency Alarm Button 1. Press the Emergency alarm button. 2. Press the appropriate alarm: FIRE, PANIC (POLICE), or AUXILIARY (MEDICAL) (Figure 86). Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 94 3. Enter a user PIN access code. 4. Select the new arming level. For example, to go from Arm Stay to Arm Away. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 95 Where is the on/off button? The AdvisorOne panel is designed to remain on at all times. It does not have an on/off button. It is possible to dim the display using the brightness setting or to use the blank screen saver from the display settings.
  • Page 96 Follow these steps to adjust screen brightness (Figure 89): 1. Press the Settings icon on the main screen. 2. Press DISPLAY on the General Settings screen. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 97 Figure 89: Display Settings Screen 3. Use the left and right arrows to adjust brightness. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 98 Can I adjust the siren volume? No. The siren volume is intended to be loud enough to gain attention and wake all occupants in case of an emergency. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 99 4. Press USERS from the Users screen. 5. Press a user name to select it and then press EDIT. 6. Edit the user settings. 7. Press SAVE when finished. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 100 5. Press ADD to create a new User or press Edit to assign Duress to a current User (Figure 91). Figure 91: Users screen Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 101 7. Press the check next to Duress (Figure 93). Duress is selected when the check box turns blue. Figure 93: Authority 8. Press CLOSE, then press SAVE. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 102 5. Press a user name to select it and then press EDIT (Figure 94). Figure 94: Users screen 6. Press the current User Language (Figure 95). Figure 95: User Configuration screen Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 103 Note: On some systems, the time and date are automatically updated using a Time Server. On these systems, the time and date cannot be changed manually. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 104 5. Press MORE OPTIONS, then press the Left Arrow and Right Arrow icons to adjust the Month and Week settings for the Daylight Savings options. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 105 Miscellaneous Questions Where can I find additional documentation? For this system and for the entire Advisor line of products from Interlogix, go to: http://www.interlogix.com/advisor Where can I find service provider contact information? Press the Service Provider Logo on the top-right corner of the main screen (Figure 97).
  • Page 106 I lost my mobile phone, which was known to the AdvisorOne panel. Is my security system vulnerable and can I disable the phone on the AdvisorOne system? If a phone configured to the AdvisorOne system is lost, remove the phone, the SMS (text) features, and the Push notification from the user account associated with the phone.
  • Page 107 Key Fobs / Personal Panic Buttons List of Programmed Key Fobs Battery Battery Test Downloader Services List of Programmed Downloaders Interlogix Third Party Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 108 Personal Panic Buttons Wireless Sensor and General Programming Information Sensor number Sensor name Sensor type Location Example Front door Door/window sensor Front door Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 109 Sensor number Sensor name Sensor type Location Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 110 Zones Name Type of Sensor (if AT A Night Partition Camera known) Glance Arming Assignment Linked? Mode Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 111 An alarm system may reduce insurance premiums, but the system is no substitute for insurance. WARNING: Security system devices cannot compensate for loss of life or property. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 112 Show exits from each room (two per room are recommended). • Show the location of all security system components. • Show the location of any fire extinguishers. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 113 Extends the control and accessibility of an AdvisorOne panel. The Advisor TouchScreen is designed to control the system in the same way as an AdvisorOne panel, except from a different location within a building. Up to 32 Advisor TouchScreens can be used with one AdvisorOne panel.
  • Page 114 A defined area in the security system that can be armed and disarmed independent of other areas (such as in a Multiple Partition System). When the AdvisorOne panel is initialized, it can be set for either a Single Partition or Multiple Partition System. Contact the service provider for more information.
  • Page 115 Push Notification A capability in modern mobile phones where a message notification can be received on the phone. With AdvisorOne connected to the Internet and mobile phone with AdvisorSync Mobile added, notifications to the mobile device from the device are possible. A notice of an alarm will be sent to the phone.
  • Page 116 Use this product only for the purpose it was designed for; refer to the data sheet and user documentation. For the latest product information, contact your local supplier or visit us online at www.interlogix.com Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 117 This Class B digital apparatus complies with Canadian ICES-3B. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 118 UTC Climate, Controls & Security, a unit of United Technologies Corporation. Limitation of Liability To the maximum extent permitted by applicable law, in no event will Interlogix be liable for any lost profits or business opportunities, loss of use, business interruption, loss of data, or any other indirect, special, incidental, or consequential damages under any theory of liability, whether based in contract, tort, negligence, product liability, or otherwise.

  • Page 119: Table Of Contents

    Figure 39: Users Screen ..........................51 Figure 40: Users screen ..........................52 Figure 41: User Configuration Screen ......................52 Figure 42: Authority ............................. 53 Contents Index AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

  • Page 121: Figure 11: Sound Settings

    System Settings ........20 Cancel Alarm ........42 System Status Icons ......... 44 System Test ........See Tests Create Alarm ........41 End Alarm .......... 42 Tablet Contents AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...
  • Page 122 Beep, set ..........23 Set ............24 Key press, set ........23 Setting ..........58 Voice, set ..........23 Trouble Beeps ........ See Beeps Weather ............. 77 Contents AdvisorOne User Manual 1.9.x 466-4421 • REV A • ISS 14APR2016 ©2016 United Technologies Corporation...

Table of Contents