Listen Technologies EVERYWHERE LWS-10 Troubleshooting Manual

ListenTech-Note
Listen EVERYWHERE Troubleshooting Guide
Contents
Overview ------------------------------------------------------------------------------------------------------------------- 1
Unable to Perform a Successful Venue Scan -------------------------------------------------------------------- 1
Front Power LED is Solid ------------------------------------------------------------------------------------------- 2
Front Power LED is Blinking Steadily (1 Blink Per Second) ------------------------------------------------ 4
Front Power LED is Blinking Rapidly (2 Blinks Per Second) ----------------------------------------------- 4
Server is Unable to Connect to Cloud Services ----------------------------------------------------------------- 5
High Latency, Noise, Crackling, or Dropouts in Audio --------------------------------------------------------- 5
No Audio or Partial Audio --------------------------------------------------------------------------------------------- 7

Overview:

The purpose of this tech note is to provide a troubleshooting guide for the Listen
EVERYWHERE (LE) server. Most of the issues outlined are usually encountered when initially
installing the LE server or after altering a pre-existing installation of the LE server in a
significant way (i.e., installing into a different location, changing networking or audio equipment,
etc.). There may be issues or resolutions that extend beyond this document. If so, please do
not hesitate to contact Listen Technical Support using the contact information located at the
end of this document.

Unable to Perform a Successful Venue Scan:

If you are reviewing this section, you are not able to connect to the Listen EVERYWHERE server
through the Listen EVERYWHERE app using the Venue Scan option. The user will witness a 30-
second countdown timer and/or an error message. To preface, the
user must be physically present in the venue location where Listen
EVERYWHERE is installed and must be connected to the same
network. The server is not designed to stream over the internet or
traverse networks. The Venue Scan feature also requires the
allowance of particular ports and services mentioned later in this
section. If this is not desired or possible in the venue, please consult
the Mobile App Connection Methods
connection methods.
Doc. # LTN0061
tech note for alternative
Page 1 of 9 Revision: 08-23-22BC