HealthyYOU VENDING HY2100 Machine Manual
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HealthyYOU VENDING HY2100 Machine Manual

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HealthyYOU VENDING
Machine Manual
Model HY2100
© 2018 – HealthyYOU Vending
1
3.18

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  • Page 1 HealthyYOU VENDING Machine Manual Model HY2100 © 2018 – HealthyYOU Vending 3.18...

  • Page 2: Table Of Contents

    LOADING THE ENTREE UNIT ........................62 SMARTWAREPRO™ ..........................65 FREQUENTLY ASKED QUESTIONS ......................79 2018 – HealthyYOU Vending – All rights reserved. © No part of this publication may be reproduced, distributed or transmitted in any form or by any means, or stored in a database or retrieval system, without the prior written permission of HealthyYOU Vending.

  • Page 3: Serial Numbers

    Snack area of your machines. These serial numbers are necessary to provide timely service and detailed information on parts or service should you require it for your machines. Serial Number ePort Serial Number Location Notes © 2018 – HealthyYOU Vending 3.18...

  • Page 4: Part One - Introduction

    The machines require one (1) grounded 115 V power outlet and is equipped with a power cord. • The machines are front ventilated and can be installed flush to the wall. Keep the front ventilation area clear of obstruction and keep the condenser fins clean. © 2018 – HealthyYOU Vending 3.18...

  • Page 5: Capacity

    CAPACITY © 2018 – HealthyYOU Vending 3.18...

  • Page 6: Unloading

    New laws are asking that vending machines show the calories for each product. Currently this is required by the Federal Government if you own 20 or more machines. This may be done through SmartWarePro. © 2018 – HealthyYOU Vending 3.18...

  • Page 7: Credit/Debit Card Reader Activation - Eport

    When parts are needed, during the first year, please call Technical Support at Seaga at 1-815-297-9500, option 1. When parts are needed, during years two through the lifetime of the machine, they may be ordered on-line through HealthyYOU Vending. If you have questions regarding this process please call Coaching for an explanation. Support@seaga.com TIPS FOR SMOOTH OPERATION 1.

  • Page 8: Part Two - Installation

    Product Trays Optional MediaLink Display Bill Validator Keypad Coin Slot Beverage Display Coin Return Back Panel Button Card Reader Front Door Coin Return Door Lock Product delivery area Refrigeration Deck Vertical Drop Door Hasps (2) © 2018 – HealthyYOU Vending 3.18...

  • Page 9: Keypad And Display

    The display interacts with the customer to show the amount of money entered into the vendor and the cost of their selection among other information as programmed. The display also shows the operator the Service Mode functions for setting the vendor. Fig. 3 – LCD Display in Sales Mode © 2018 – HealthyYOU Vending 3.18...

  • Page 10: Programming

    Use the 0 through 9 keys to access the various menus and sub-menus. Use the “ * ” key on the keypad to Exit without changing or to go back (Previous). Use the “#” key on the keypad to Save. © 2018 – HealthyYOU Vending 3.18...

  • Page 11: Service Mode

    * -Exit, no change Selection: (New Selection and Use number keys on the keypad to set new price, including Price) cents. * -Exit, no change #-Save Press * two times to exit to Sales Mode Price Program © 2018 – HealthyYOU Vending 3.18...
  • Page 12 Press # to Save the new setting to Off if necessary * -Exit, no change #-Save Press * to return to Coupon1 Coupon1 Row: -- Press 2 to enter a Row Number *-Exit Row: XX (Current Setting) Enter Row Number * -Exit/Del #-Edit © 2018 – HealthyYOU Vending 3.18...
  • Page 13 Press # to edit Coupon1 value * -Exit, no change #-Save Coupon1: $0.00 Enter Coupon1 value *-Exit, no change #-Save Coupon1: $(New Value) Press # to Save the Coupon1 value setting * -Exit, no change #-Save © 2018 – HealthyYOU Vending 3.18...
  • Page 14 * -Exit, no change #-Save Press * to return to Token1 Token1 Row: -- Press 2 to enter a Row Number *-Exit Row: XX (Current Setting) Enter Row Number * -Exit, no change #-Edit © 2018 – HealthyYOU Vending 3.18...
  • Page 15 Press # to edit Token1 value * -Exit, no change #-Save Token1: $0.00 Enter Token1 value *-Exit, no change #-Save Token1: $(New Value) Press # to Save the Token1 Value setting * -Exit, no change #-Save © 2018 – HealthyYOU Vending 3.18...
  • Page 16 Press * three times to delete the selection number * -Exit, no change #-Save Combo1: -- $0.00 Press # to save the setting * -del #-OK Press # five items to exit. Price Program © 2018 – HealthyYOU Vending 3.18...
  • Page 17 Press 6 for Reset Card Res Card $--.-- Clear? * -Exit, no change #-Clear Press 7 for Clear Display shows Cleared SELECTION STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** © 2018 – HealthyYOU Vending 3.18...
  • Page 18 Press 2 to change Time Use number keys to enter new time DST ON/OFF 3 – Toggle * -Exit, no change Press 3 to change DST (Daylight Savings time) On/Off. Press # to Save © 2018 – HealthyYOU Vending 3.18...
  • Page 19 Press * two times to exit to Sales Mode 0.00 LANGUAGE STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 4 for Configuration Configuration Language English Press 3 for Language 3 – Edit * -Exit, no change © 2018 – HealthyYOU Vending 3.18...
  • Page 20 Press 4 for Configuration Configuration Press 7 for AutoReinstate Autoreinstate All Items ON/OFF *-Exit, no change Press 1 to change All Items 1- Toggle On/Off # to Save Row – Press 2 to change Row © 2018 – HealthyYOU Vending 3.18...
  • Page 21 XXX: Clear links? Press 1 to clear links menu * -Exit, no change # to Clear? XXX: Cleared * -Exit, no change # Add Press # to clear current links settings 1 – Clear © 2018 – HealthyYOU Vending 3.18...
  • Page 22 Press 2 to toggle ON/OFF * -Exit, no change # to Save Optics Disables (New Setting) Press # to save the setting * -Exit, no change 2-Edit Press * three times to exit 0.00 © 2018 – HealthyYOU Vending 3.18...
  • Page 23 Press * three times to exit 0.00 5. OPTIONS The following sub-menus are included in the Options Menu: • • Forced Vend Optical Vend • • Bill Escrow POS Message • • Multi Vend Set Point © 2018 – HealthyYOU Vending 3.18...
  • Page 24 Multi Vend (Choice Flashing) Press 3 to toggle between ON and OFF * -Exit #-Save Multi Vend (New Setting) Press # to save the setting * -Exit 3-Edit Press * three times to exit 0.00 © 2018 – HealthyYOU Vending 3.18...
  • Page 25 0.00 OPTICS BY ROW STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 5 for Options Menu Options Press 6 for Optical Vend Menu Optical Vend © 2018 – HealthyYOU Vending 3.18...
  • Page 26 The optimal temperatures have been set according to NAMA specifications for optimal product safety. Before making any adjustment see Temp and Health Safety section. STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 5 for Options Menu Options © 2018 – HealthyYOU Vending 3.18...
  • Page 27 All Items (Current Setting) Press 1 for All Items * -Exit 1-Edit All Items (Choice Flashing) Press 1 to toggle All Items ON/OFF * -Exit #-Save Press # to save the setting All Items (New Setting) © 2018 – HealthyYOU Vending 3.18...
  • Page 28 Note: Make sure All Items setting in the Discount Advanced Features menu is set to OFF. STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 6 for Password (Advanced Features) Menu Password Enter Password (default 2314) Advanced Features Press 1 for Discount Discount © 2018 – HealthyYOU Vending 3.18...
  • Page 29 Enable (Choice Flashing) Press 9 for Enable Discount menu * -Exit 9-Edit Enable (Choice Flashing) Press 9 to toggle Enable ON/OFF * -Exit #-Save Enable (New Setting) Press # to save the setting * -Exit 9-Edit © 2018 – HealthyYOU Vending 3.18...
  • Page 30 #-Save New Time Press # to save the time * -Exit 6-Edit Press * two times to return to Discount menu Discount Discount (Current Value) Press 7 for Discount Value menu * -Exit 7-Edit © 2018 – HealthyYOU Vending 3.18...
  • Page 31 Alt Rules (Choice Flashing) Press 2 to toggle ON/OFF * -Exit #-Save Alt Rules (New Setting) Press # to save the setting * -Exit 3-Edit Press * two times to exit 0.00 UNCONDITIONAL ACCEPTANCE © 2018 – HealthyYOU Vending 3.18...
  • Page 32 Time and Date section of this manual. Also, for any given day these four time intervals may overlap each other. For each interval, the VMC can be programmed from no days up to every day of the week on which the specified shutdown time intervals are active. © 2018 – HealthyYOU Vending 3.18...
  • Page 33 IntervalX Enable (Current Setting) Press 9 for enable menu * -Exit 9-Edit Lighting (New Setting) Press # to save the setting * -Exit 8-Edit Press * five times to exit to Sales Mode 0.00 © 2018 – HealthyYOU Vending 3.18...
  • Page 34 6-Edit Press * Back to interval Enable (current setting) Press 9 to Enable menu (must be on) *-Exit 9-Edit Press # to save the setting Press * five times to exit to Sales Mode © 2018 – HealthyYOU Vending 3.18...
  • Page 35 Press 9 for Enable menu (Enable must be on to start shut * -Exit 9-Edit down) Lighting (New Setting) Press # to save the setting * -Exit 8-Edit Press * five times to exit to Sales Mode 0.00 © 2018 – HealthyYOU Vending 3.18...
  • Page 36 Press 8 to toggle Lighting ON/OFF Lighting (Choice Flashing) Lighting ON turns off lights during Energy Saving interval * -Exit 8-Edit Lighting OFF leaves lights on during Energy Saving interval Press # to save the setting Lighting (New Setting) © 2018 – HealthyYOU Vending 3.18...
  • Page 37 This function displays the motor count. It is a useful, quick diagnostic tool in case of selection failure and can point out a motor issue if the count is not correct. STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** © 2018 – HealthyYOU Vending 3.18...
  • Page 38 Press 5 for Manual Defrost, which will enable you to set a manual defrost period for the machine. NOTE: Do not use unless requested by trained personnel. Press * to exit to Sales Mode 0.00 © 2018 – HealthyYOU Vending 3.18...

  • Page 39: Menu Hierarchy

    5-7 POS Message 5-8 Set Point 5-9 Sensitivity Adjust 6 – Advanced* (Password required) 6-1 Discount 6-2 Exact Change 6-3 Unconditional Acceptance 6-4 Max Change 6-5 Shutdown 6-6 Energy Savings 6-7 Pair 6-8 Degrees © 2018 – HealthyYOU Vending 3.18...

  • Page 40: Error Code Messages

    Test connection. vend motor. Replace if necessary. Motor [Number] Short The motor or harness has an electrical Check motor and motor harness for short. short. Replace if necessary. © 2018 – HealthyYOU Vending 3.18...
  • Page 41 Check changer coin path. See coin is jammed in the coin path. changer service manual. Coin Mech Low Accept The VMC has seen a low acceptance Review inserted coins. rate on coins. changer service manual. © 2018 – HealthyYOU Vending 3.18...
  • Page 42 Check for power on card reader. Card RDR1 or 2 Err The card reader reports an error See card reader service manual. NOTE: Errors are cleared after the problem detected has been resolved. © 2018 – HealthyYOU Vending 3.18...
  • Page 43 (driving the auger) will stop and the vend is considered complete. Drop Sensors Figure 5 – Opening the Vertical Drop Door Main Door Small Door © 2018 – HealthyYOU Vending 3.18...
  • Page 44 The Product Columns in your machine use an Auger that rotates counter-clockwise to drop the drink into the Product Bin. 1.) Load products horizontally (laying down). Grasp Locking Tab and slide up to allow Retainer to move forward into Load Position. Figure 7 – Retainer Retainer Locking Tab © 2018 – HealthyYOU Vending 3.18...
  • Page 45 5.) With column loaded, lift the Retainer Gate back into sales position using the Locking Tab and push down to lock. Figure 9 – Loaded Product with Retainers Secured Retainer Adjusted within ½” of product Locking Arm Secured © 2018 – HealthyYOU Vending 3.18...
  • Page 46 Selection 147 –Gatorade, Sobe, Vitamin Water 20 oz. Bottle – Group 3 Selection 148 – Aquaina Sparkling, Starbucks Refresher 12 oz. Slim Can – Group 9 *Note: see list below for Loading Group by Selection; this illustration is not of your machine set up © 2018 – HealthyYOU Vending 3.18...
  • Page 47 Side Spacer, large, 16.9 oz Tops to Bottle Dasani Water LH Auger Insert, 500 ml Back large Side Spacer, Small, 15.2 oz Tops to PET Bottle Naked Juice Back 450 ml Side Spacer, RH © 2018 – HealthyYOU Vending 3.18...
  • Page 48 Part # ST691 Side Spacer, RH Part # SA698 Figure 12 – Auger Inserts Auger Insert, Large Part # PLI2182 Auger Insert, Narrow Product Part # PLI2206 Figure 13 –Back Spacer Part # SA484 © 2018 – HealthyYOU Vending 3.18...

  • Page 49: Live Drink Product Display

    30 dollar coins. © 2018 – HealthyYOU Vending 3.18...

  • Page 50: Coin Retrieval

    Figure 15 - Coin Changer Coin Return Lever Coin Funnel Diagnostic LED User Interface Buttons for Tubes A, B, C, D, E Coin Channel Cover Acceptor Gate Assembly Cassette Latch Coin Cassette Coin Tubes © 2018 – HealthyYOU Vending 3.18...

  • Page 51: Clearing Coin Jams

    4. Check for coin jams in this area. Note: the ramp in this area should also be cleaned on a regular basis to insure trouble-free operation. Coin Ramp – keep clean 5. Open the Coin Channel Cover by using the tab on the left side to pull forward © 2018 – HealthyYOU Vending 3.18...

  • Page 52: Removing Coin Changer

    Lift up on the white lever on the top left side of the coin mechanism d. Tilt the Discriminator assembly forward and lift off main housing. Note: the discriminator will still be attached by a cable. e. Loosen the three (3) Mounting Screws © 2018 – HealthyYOU Vending 3.18...

  • Page 53: Bill Validator

    1. To Retrieve Bills. a. Unlock and open the Front Door b. Open door located on top of bill collection box and lift out bills c. Close top door on bill collection box after bills are retrieved © 2018 – HealthyYOU Vending 3.18...

  • Page 54: Removing Bill Validator

    Unlock and open the Front Door c. Push Bill Validator Tab forward and slide Bill Storage Box up to remove d. Disconnect Bill Validator from Wire Harness e. Remove the Four (4) Mounting Nuts. © 2018 – HealthyYOU Vending 3.18...

  • Page 55: Clearing Bill Jams

    Remove bill jam, and reassemble c. If no jam was found in the Bill Collection Box, lift up on the metal bar at the bottom of the bill validator and pull the lower unit out towards you. © 2018 – HealthyYOU Vending 3.18...

  • Page 56: Eport Credit/Debit Card Reader

    4 seconds on the LCD screen of the ePort reader, located on the front of the machine service door. To install: 1. Unplug the machine from the power source © 2018 – HealthyYOU Vending 3.18...
  • Page 57 23. Use zip ties in ePort kit to retain cables and keep from mechanical path and door 24. Insure that all cable connections – especially keypad and display – have remained connected though the installation process © 2018 – HealthyYOU Vending 3.18...
  • Page 58 For example, a customer making a $2 vend transaction with a card will see a $6 (for example) hold on their card until all processes are completed and the actual vend amount is posted. © 2018 – HealthyYOU Vending 3.18...

  • Page 59: Refrigeration

    The evaporator is located inside the machine towards the back of the cooling system underneath the beverage unit section being cooled. Its purpose is to absorb the heat from the drink selections and © 2018 – HealthyYOU Vending 3.18...
  • Page 60 Refrigeration Status Display Use the “#” key on the Keypad to display the current temperature: Figure 21 – Refrigeration Indicators on LCD Display Current Temperature in Vertical Drop Beverage Area © 2018 – HealthyYOU Vending 3.18...

  • Page 61: Entree Unit Installation

    C. Connect Wire Harness from the Entree Unit to the machine’s VMC. (Figure 23) Figure 23 – Wire Harness connection Two (2) connections MealTime Unit to back of Wire Harness main unit © 2018 – HealthyYOU Vending 3.18...

  • Page 62: Loading The Entree Unit

    Before any testing can be done, you must remove these wire ties. Also remove the tape holding down the tray locking levers. Attach the Entree Unit to the machine as instructed above. You are now ready to load your products and test vend. © 2018 – HealthyYOU Vending 3.18...
  • Page 63 Figure 24 – Wiring Diagram © 2018 – HealthyYOU Vending 3.18...
  • Page 64 © 2018 – HealthyYOU Vending 3.18...

  • Page 65: Smartwarepro

    These are outlined on the pages that follow. Saving Changes After changes have been made, select “Save” and name the file as explained above in the folder you have set up. © 2018 – HealthyYOU Vending 3.18...
  • Page 66 What VMC Board Version is installed in Your Machine? You will need to know this for proper use of Smartware. The EL950 board is identified with the name on the top right corner of the board. © 2018 – HealthyYOU Vending 3.18...
  • Page 67 Once you’ve downloaded and installed your software you will need to activate and register it for usage. In order to activate your application you will need a: 1. License ID 2. Password Steps to Activation Click Activate SmartwarePro 360 Click Activate SmartwarePro 360 © 2018 – HealthyYOU Vending 3.18...
  • Page 68 3. Enter the License ID & Password issued to you for the application and click continue. 4. Enter your accurate registration information for the software and click continue. © 2018 – HealthyYOU Vending 3.18...
  • Page 69 5. Once you’ve hit continue you will see a success screen that reads Product Activation Successful. Begin using the Software Once you’ve activated your SmartwarePro 360 application successfully you will now be able to use the software to set up your machines from the comfort of your desktop computer. © 2018 – HealthyYOU Vending 3.18...
  • Page 70 Advance: Allows you to set your machine messaging options. • Calorie Info: Allows you to input the name and calorie information for your products. • Configuration: Allows you to set vending schedule, and refrigeration settings. © 2018 – HealthyYOU Vending 3.18...
  • Page 71 4. Save As: The option to save your settings as a text document for usage later. 5. Exit: The option to close out of the application all together. *New documents can also be created by clicking the MODELS icon just below the menu bar button © 2018 – HealthyYOU Vending 3.18...
  • Page 72 Once you’ve loaded the product you want, click the select button at the bottom of the screen and move on to your next step. © 2018 – HealthyYOU Vending 3.18...
  • Page 73 Price Screen Clicking the “Price” button will bring up the pricing panel allowing you to see and set the prices for the machine selections. © 2018 – HealthyYOU Vending 3.18...
  • Page 74 On the “Calorie Info” screen you will be able to input the product calorie information as needed. The top input box is for the product name and the one beneath it is for the calorie information. © 2018 – HealthyYOU Vending 3.18...
  • Page 75 The Health & Safety feature will shut down the machine it goes above a certain temperature. *This feature is not recommended for these machines. Once you’ve made the changes you need you can now save the text file to your thumb drive to upload to your vending property. © 2018 – HealthyYOU Vending 3.18...
  • Page 76 Custom Currency Symbols • Tokens and Coupons While all of the options in this screen allow you to select more than one option, clicking the token button will bring up an entirely new screen. © 2018 – HealthyYOU Vending 3.18...
  • Page 77 In each section you can input your values for Coupons or Tokens or both should you choose to use both. Once you made your choices click the done button. © 2018 – HealthyYOU Vending 3.18...
  • Page 78 The password can be reset by using your (Email, Customer ID, License ID, or an Invoice Number), all of which will send the reset information to the email you used when you registered the application. © 2018 – HealthyYOU Vending 3.18...

  • Page 79: Frequently Asked Questions

    My beverages are vending more than one at a time. 1. Make sure all items are loaded correctly. Review Loading Beverage Lanes section of this manual and verify all recommendations and steps are followed for your type of packaging. © 2018 – HealthyYOU Vending 3.18...
  • Page 80 This should cause the machine to power back up. 2. Check to make sure that the main power harness that runs from the transformer to the VMC. Make sure all connections are good. © 2018 – HealthyYOU Vending 3.18...

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