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X12 ULTRA V3
OCTOMINER™
System Troubleshooting Guide
Welcome
Thank you for purchasing the OCTOMINER™ X12 ULTRA™ mining system.
Every X12 is thourougly tested before shipping.
This guide will help you troubleshoot the issues you might encounter while
setting up the machine.
Initializing System diagnostics.
X12 ULTRA has an integrated system diagnostics mode for system health monitoring.
OCTOTEST has been built to verify that the system is running nominally and to pinpoint issues
with an error code on the monitor. This troubleshooting guide will go through the error
messages and help you fix these issues.
To enter the system diagnostics wait for the system to initialize. The system will reboot several
times at first, wait until the system bios has initialized.
To test the fans make sure you have the original SSD that shipped with the system.
1. Hold the down arrow on the keyboard until you get to the boot selection.
2. Select OCTOTEST from the boot selection and press enter.
3. Choose the correct test option by typing the number correspondind to your system.
For X12 Ultra, select an approptiate 12GPU option for your system:
3W is for systems with 140mm fans
2W is for systems with 120mm fans
3PSU stands for systems with 3 power supplies
2PSU stands for systems with 2 power supplies
1400W is for systems with DELL power supplies
For example, for a system with 3 power supplies you would select the option:
0) 12GPU_3W_3_PSU
To better understand the diagnostics results refer to Page 3
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Summary of Contents for OCTOMINER X12 ULTRA V3
- Page 1 X12 ULTRA V3 OCTOMINER™ System Troubleshooting Guide Welcome Thank you for purchasing the OCTOMINER™ X12 ULTRA™ mining system. Every X12 is thourougly tested before shipping. This guide will help you troubleshoot the issues you might encounter while setting up the machine.
- Page 2 Power Delivery System, Power Supplies, Compatible cables and PDU OCTOMINER X12 and X8 come with various configurations of power supplies ranging from one to four units with ratings ranging from 460W up to 1800W per unit. Verify the specification of your power supply and calculate the rating based on your mains voltage as 110-250v output has different wattage ratings.
- Page 3 Test Fails with the following error message: FAN 0 MAX RPM <4200 FAN 0 50% PWM >3500 Issue: The rightmost fan has PWM issues. The issue might be a loose connector a defective fan, something blocking the airflow or a temporary issue with the testmode. Solution: Rerun the testmode.
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Page 5: System Controller
SYSTEM CONTROLLER BME 0 out of range Issue: The Temperature sensor located at the lower center of the front of the machine is not reporting the correct temperature. Solution: Make sure the Connector Labeled in light blue as “BME 0” on the diagram is firmly attached. - Page 6 * Reseat RAM into another slot, make sure it's properly seated. * Unplug the Systems Controller PCIe cable, disabling the fans. Each octominer is tested before shipping. Issues with the boot media are most likely shipping related or can happen when the SATA cable gets disturbed during initial set up.
- Page 7 Other issues with the front panel: Some issues can not be displaid through the systems controller Testmode, The following issues that might happen are: No image displaid on the status display. This issue can occur when the display cable has come loose. Make sure that the connector labeled in mint green as “7”...
- Page 8 The system doesn’t turn on. This issue can be caused by loose Front Panel connector. Check for the graphic on the next page and see if the cable labeled in mustard yellow as “F-Panel” is firmly connected between the motherboard and the system controller. Check that the 6 pin cable labeled as PSON is firmly connected on the motherboard and PSU backplane.
- Page 9 RAM and not just a connection issue. Detection of Graphics Cards. Octominer X12 Ultra supports all available PCIe graphics cards, provided driver support for the OS. If none of the cards are detected the issue is most likely related to drivers. If updating drivers is not solving the issue go to the BIOS by pressing DEL key on boot and change the PCIe version to Gen 2.
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