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SORRENTO
OWNERS MANUAL
INSTALLATION CHECKLIST
The Installation technician must check the following items before leaving the
premises.
Ensure the physical installation is complete including:
Flue installation
Media Installation
Gas type conversion (If required)
Ensure gas inlet and outlet pressure values are set according to the compliance plate
Please contact the relevant authority if gas inlet pressure is insufficient
Ensure that a gas leakage (pressure) test is carried out before commissioning the heater
Any other test required by relevant authorities are carried out
Ensure that remote control is paired with the heater
(Please refer to remote control instructions, page 20)
Commission the heater and ensure the operation is satisfactory
If you have any problems carrying out any of the tasks above or if the heater operation is not satisfactory, please contact Kalora.
Model Name
Model Number
Ka.Sor Version: 1.6 8/4/19
The copy of the manual provided with your Kalora appliance was current
at the time of manufacture, on occasion there is need for revision
therefore we recommend checking our website to ensure the version
supplied is the most current
SORRENTO
KAGAS10
Kalora Pty Ltd.
Head Office
58-60 Access Way,
Carrum Downs VIC 3201
Australia
(03) 8579 5900
www.kalora.com.au
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Related Manuals for Kalora SORRENTO
Summary of Contents for Kalora SORRENTO
- Page 1 (Please refer to remote control instructions, page 20) Commission the heater and ensure the operation is satisfactory If you have any problems carrying out any of the tasks above or if the heater operation is not satisfactory, please contact Kalora. Model Name SORRENTO Kalora Pty Ltd.
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Page 3: Table Of Contents
Warranty INTRODUCTION Congratulations on purchasing a genuine Kalora gas space heater. When cared for properly, these high quality, finely crafted gas space heaters will offer many years of reliable performance. This instruction manual has been developed to ensure optimum performance from your Kalora gas space heater. It’s very important that you thoroughly read and understand all instructions before using your new heater. -
Page 4: Safety Precautions
FLOOR OR SUPPORTING BOARD THAT SUPPORTS THE WHOLE BASE OF THE UNIT). WARNING THE KALORA SORRENTO HAS A PRIMARY SAFETY GUARD FITTED IN FRONT OF THE GLASS DOOR. THIS SAFETY GUARD IS FITTED TO REDUCE THE RISK OF INJURY FROM BURNS AND AT NO TIME SHOULD THIS GUARD BE PERMANENTLY REMOVED. -
Page 5: Compliance Plate
Turn down gas consumption 17.0 MJ/h 12.7 MJ/h Main burner injector 2.3mm 1.4mm Primary aeration opening 15mm Fully open Electrical requirements 220-240V/50Hz CERTIFICATE HOLDER: MADE IN CHINA KALORA PTY LTD 58 Access Way, Carrum Downs. 3201 VIC Australia PH: 03 5792 2388... -
Page 6: Your Heater At A Glance
YOUR HEATER AT A GLANCE PROPANE CONVERSION SORRENTO OWNERS MANUAL Kalora Heating (Aust) Pty Ltd Head Office 58 Access Way, Carrum Downs 3201 Australia Warehouse Lot 1 Melbourne Cresent, Seymore VIC 3660 Model Name Sorrento Australia +61 3 5792 2388... -
Page 7: Product Dimensions
PRODUCT DIMENSIONS (mm) HEATER 1234 TRUE R30 1234 TRUE R25 TRUE R30 TRUE R25 1294 1294 Gas Connection Electrical Connection (1/2” Male Thread) 1035 FASCIA 1245 1035 1245... -
Page 8: Installation Guide
INSTALLATION GUIDE CLEARANCES TO COMBUSTIBLES It is extremely important that you respect required installation distances and that you respect local installation regulations. This is for your safety! The manufacturer is not responsible for the product, if it is not installed following these recommendations. - Page 9 INSTALLATION GUIDE CLEARANCES TO COMBUSTIBLES ...continued Minimum clearance for a combustible surface Mantel height from top of the fireplace opening (mm) 360mm Front floor (non-combustible) Side Wall 80mm Alcove depth 915mm Ceiling 1000mm Isolation switch max distance 1000mm Mantel Depth (max) 330mm MID MOUNT INSTALLATION FLOOR MOUNT INSTALLATION...
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Page 10: Flue Installation
1x 900 mm flue pipes Maximum 5400 mm 6x 900 mm flue pipes 1800 mm Note: Kalora direct vent flue products must be used for all installations. Maximum horizontal axis deviation 1800mm Rear Vent Flue Installation Ensure that flue configuration is consistent with the requirements specified in the below table. -
Page 12: Prohibited Area For Flue Terminals
INSTALLATION GUIDE PROHIBITED AREA FOR FLUE TERMINALS ...continued Reference Item Min Clearance^ Below eaves, balconies and other projections Appliances up to 50 MJ/h input 300mm Appliances over 50 MJ/h input 500mm From the ground, above a balcony or other surface* 300mm From a return wall or external corner* 500mm... -
Page 13: Media Installation Procedure
INSTALLATION GUIDE MEDIA INSTALLATION PROCEDURE Glass Burner (Default) Using the glass provided, fill the burner up to 10-15mm deep, evenly spread across the tray. Use 3 Lava rocks provided and place them according to the distances below. *^ 105mm 265mm 120mm Vermiculite Burner Using the vermiculite, fill the burner up to 10-15mm deep, evenly spread across the tray. - Page 14 INSTALLATION GUIDE MEDIA INSTALLATION PROCEDURE ...continued Glass Burner with Drift Wood (Default) Place the logs and pebbles provided in their designated location. Apart from the burner media, no other log or pebble should cross the flame. Important: Logs and pebbles should be placed in the same location as depicted in the image below. Glass Burner with Pebbles Place the pebbles provided in their designated location.
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Page 15: Plaster Channel Installtion
INSTALLATION GUIDE PLASTER CHANNEL This unit comes with a plaster channel to assist with the addition of plaster to fit flush with the unit. The brackets allow for 9-15 mmm plaster to be used. Assembly is as follows: Attach the top plaster bracket. -
Page 16: Clearance Stand Off Installation
INSTALLATION GUIDE CLEARANCE STAND OFF INSTALLATION Clearance stand off tabs are provided with the heater and can be found inside the firebox. Please make sure you attach these stand off tabs prior to installation of the heater. These stands also add integrity to the case. PART: Stan Off Material Type:... - Page 17 INSTALLATION GUIDE FASCIA EXTENSION The unit has adjustment steps on the fascia which allow it to accomodate thicker wall finishings like tiles. Adjust the fascia until it fits flush to the wall surface. Adjustment step 1. Adjustment step 3. For Complete Dimensions Refer to CAD File For Complete Dimensions Refer to CAD File PART: Plaster Bracket - A usta le 2...
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Page 18: Gas Type Conversion
INSTALLATION GUIDE GAS TYPE CONVERSION The heater is configured for natural gas by default. Use conversion kit included in packaging to do propane gas type conversion. Please follow the steps below to convert the heater to propane gas: STEP 1 STEP 2 STEP 3 Replace the main burner injector... - Page 19 INSTALLATION GUIDE GAS TYPE CONVERSION The heater is configured for natural gas by default. Use conversion kit included in packaging to do propane gas type conversion. Please follow the steps below to convert the heater to propane gas: STEP 12 STEP 10 STEP 11 Change the outlet pressure of...
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Page 20: Fascia Installation
APP CONTROL WIFI MODULE INSTALLATION To control your heater from your mobile phone or tablet from the Kalora Sorrento mobile app you need to purchase the app control WiFi module. Follow the steps below to install the WiFi module. -
Page 21: Operating Instructions
OPERATING INSTRUCTIONS REMOTE CONTROL INSTRUCTIONS Remote Display Overview The wireless remote control provided with your Kalora gas space heater is the ROOM TEMPERATURE primary controller for all functions (and also operates as the “in room” thermostat when the appliance is being controlled by the remote). - Page 22 OPERATING INSTRUCTIONS REMOTE CONTROL INSTRUCTIONS ...continued Teaching RF remote ID code to control unit Before operating the heater the remote will need to be paired with the heater. Before switching the unit on the following sequence needs to be followed. P T T Using this sequence, press the following buttons on the remote: (This must be done within 30 seconds of turning on the appliance from 240V mains).
- Page 23 OPERATING INSTRUCTIONS REMOTE CONTROL INSTRUCTIONS ...continued Flame Mode The flame mode allows the flame height and fan speed to be controlled independently. To adjust the flame height use the to select one of seven flame heights. If the fan is set to speed 1 pressing will change the fan speed 2 Pressing...
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Page 24: App Control Overview And Operation
With the remote off, press the following sequence of buttons: Restore Factory Default Settings P T T With the thermostat off, press the following sequence of buttons: APP CONTROL AND OPERATION Please download the APP control instructions from our website www.kalora.com.au... -
Page 25: Heater Maintenance
ROUTINE MAINTENANCE SCHEDULE We want you to enjoy your Kalora gas space heater for as long as possible. Simple care and maintenance will extend the life of your heater and ensure that you are getting the most out of your purchase. It is recommended that you follow the routine maintenance schedule at least once a year. -
Page 26: Component Access
HEATER MAINTENANCE COMPONENT ACCESS Before undertaking any maintenance or service activity please ensure the gas space heater is isolated (electrical and gas connections). Access to the Over Temperature Switch STEP 1 STEP 2 STEP 3 STEP 4 Remove the fascia (See Remove 14 x screws in order The over-temperature switch Carefully remove the panel... - Page 27 HEATER MAINTENANCE COMPONENT ACCESS ...continued STEP 3 STEP 4 STEP 5 STEP 4 To remove the reflective panels Ensure that any media has Ensure that any media has Remove two nuts and the earth at the back of the firebox, been removed from the tray.
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Page 28: Troubleshooting
REMEDY The over temperature safety switch Allow the heater to cool down and then try to reignite the fire. You may need to reset the heater. If the fire fails to reignite, contact Kalora. has been activated Outdoor heavy wind conditions The heater is designed to safely shutdown during heavy wind conditions. If this occurs, please wait until conditions subside. -
Page 29: Wiring Diagram
WIRING DIAGRAM... - Page 30 SORRENTO EXPLODED DIAGRAM GAS SPACE HEATER LEGEND PART KALORA PART NO. Part No. Part Name ITEM NO. Primary guard Primary guard SG030700001 Primary guard spacers Primary guard spacers SG030700002 Fascia, black Optional Fascia, stainless steel Fascia, black SG030700003 Fascia fastener...
- Page 31 SORRENTO EXPLODED DIAGRAM GAS SPACE HEATER Item Part No. Part Name LEGEND PART KALORA PART NO. lass oor urner urner surround log tray Glass Door SG030700011 Pilot burner stand Burner Pilot burner stand gasket SG030700012 urner support rod Burner surround / log tray...
- Page 32 SORRENTO EXPLODED DIAGRAM ELECTRICAL COMPONENTS Item No. Part No. Part Name QTY. LEGEND PART KALORA PART NO. oom fan oom fan bracket Room fan SG030800001 Flame modulation controlller Room fan bracket SG030800002 Optional iFi module eset button Flame modulation controller...
- Page 33 SORRENTO EXPLODED DIAGRAM INTERNAL GAS COMPONENTS Item No. Part No. Part Name LEGEND PART KALORA PART NO. as valve Ignitian module Gas valve SG030900001 as valve bracket Ignition module SG030900002 rass fitting rass Fitting asket Gas valve bracket SG030900003 Main burner in ector, natural gas Brass fitting...
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Page 34: Media Spare Parts List
SPARE PARTS LIST ...continued MEDIA SPARE PARTS LIST LEGEND PART KALORA PART NO. White Pebble 1 SG031000001 White Pebble 2 SG031000002 Grey Pebble 1 SG031000003 Grey Pebble 2 SG031000004 Grey Pebble 3 SG031000005 Black Pebble 1 SG031000006 Lava Rock SG031000007... -
Page 35: Warranty
WARRANTY This limited warranty (Warranty) is given by Kalora (ACN 005 868 093) (Kalora or we) to the original retail purchaser (You) of the gas log fire to which this Warranty applies. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. - Page 36 (and collect it from there once the replacement or repair is complete) at your cost. REGISTER YOUR PRODUCT REGISTER BY MAIL Please complete the attached warranty card within 30 days of installation and return to: Kalora Pty Ltd. 58 Access Way, Carrum Downs, Victoria, Australia, 3201. Head Office Kalora Pty Ltd.
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Questions and answers
how do i fix the contiuity problem with my kalora sorrento gas heater. it wont light and igniter stays on for 30 seconds