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Return Procedure
For any Guarantee or Limited Warranty return, please contact ICS Advent's Customer Service at
800-480-0044 (U.S.) or 858-677-0877 (international) and obtain a Return Material Authorization (RMA)
Number. All product(s) returned to ICS Advent for service or credit must be accompanied by a Return
Material Authorization (RMA) Number. Freight on all returned items must be prepaid by the customer who
is responsible for any loss or damage caused by common carrier in transit. Returns for Warranty must
include a Failure Report for each unit, by serial number(s), as well as a copy of the original invoice showing
date of purchase.
To reduce risk of damage, returns of product must be in an ICS Advent shipping container. If the original
container has been lost or damaged, new shipping containers may be obtained from ICS Advent Customer
Service at a nominal cost.
ICS Advent owns all parts removed from repaired products. ICS Advent uses new and reconditioned parts
made by various manufacturers in performing warranty repairs and building replacement products.
If ICS Advent repairs or replaces a product, its warranty term is not extended.
ICS Advent will normally return your replacement or repaired items via Second Day Air. Overnight delivery
or delivery via other carriers is available at an additional charge.
Limitation of Liability
In no event shall ICS Advent be liable for any defect in hardware, software, loss, or inadequacy of data of
any kind, or for any direct, indirect, incidental, or consequential damages in connection with or arising out of
the performance or use of any product furnished hereunder. ICS Advent liability shall in no event exceed the
purchase price of the product purchased hereunder. The foregoing limitation of liability shall be equally
applicable to any service provided by ICS Advent or its authorized agent.
Some Sales Items and Customized Systems are not subject to the guarantee and limited warranty.
However in these instances , any deviations will be disclosed prior to sales and noted in the original invoice.
ICS Advent reserves the right to refuse returns or credits on software or special order items.
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