PowerFleet V-AI12 User Manual
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PowerFleet V-AI12 User Manual

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V-AI12 Video Hardware
User Manual
Firmware version 5.x.x.x and above
PowerFleet for Logistics
6204 Benjamin Road, Suite 211
Tampa, FL 33634 USA
www.powerfleet.com
888.855.0913
©2021 PowerFleet, Inc. All rights reserved. This document contains
confidential and/or proprietary information and may be reproduced
for internal training purposes only. This document may not be
reproduced in part, or shown, or in any way disclosed to any third
party, without the express written consent of PowerFleet, Inc.
Page 1 of 73
Proprietary & Confidential
support@powerfleet.com

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  • Page 1 Tampa, FL 33634 USA www.powerfleet.com 888.855.0913 ©2021 PowerFleet, Inc. All rights reserved. This document contains confidential and/or proprietary information and may be reproduced for internal training purposes only. This document may not be reproduced in part, or shown, or in any way disclosed to any third party, without the express written consent of PowerFleet, Inc.

  • Page 2: Table Of Contents

    Table of Contents What is in the box? ............................4 Installation checklist for the V-AI12 dashcam ..................... 5 Insert the SIM and SD cards into the Dashcam ................... 6 Mount the dashcam onto your windshield ....................8 Connect the dashcam to a power source ....................10 Hardwire the dashcam to the vehicle fuse box ..................
  • Page 3 Troubleshooting: live video ........................68 Troubleshooting: record function ......................69 Troubleshooting: video recordings ......................70 Troubleshooting: maps, trips and GPS ...................... 71 Troubleshooting: Wi-Fi and hotspot issues ....................72 Troubleshooting: auxiliary cameras ......................73 Page 3 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 4: What Is In The Box

    What is in the box? Before you get started with the PowerFleet V-AI12 dashcam, check for the following items in your box: Caution Take note of the camera's IMEI number. The IMEI number is on a sticker on the camera itself and on the backside of the camera box.

  • Page 5: Installation Checklist For The V-Ai12 Dashcam

    Installation checklist for the V-AI12 dashcam You can refer to this checklist to ensure that all the necessary steps for installation are completed. Installation checklist 1. Insert the SIM and SD cards. 2. Mount the dashcam to your windshield. 3. Connect the dashcam to a power source.

  • Page 6: Insert The Sim And Sd Cards Into The Dashcam

    Insert the SIM and SD cards into the Dashcam When you receive a new V-AI12 dashcam, the SD card is already inserted. The SIM card is either purchased from PowerFleet, in which case it's already inserted, or purchased separately and needs to be inserted.
  • Page 7 Calibrate the dashcam sensors • Page 7 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 8: Mount The Dashcam Onto Your Windshield

    1. Attach the mounting bracket onto the dashcam. 2. Once attached, the mounting bracket locks the dashcam into position. 3. Press the touchscreen of the V-AI12 dashcam to wake it up. Note When a dashcam is in storage, the battery gets completely drained. Before using the dashcam, you need to charge it for an extended period, using at least a 2A power source, before the dashcam turns on.
  • Page 9 • the dashcam has a direct line of sight to the sky 7. Remove the adhesive tape cover and mount the dashcam onto the windshield. Page 9 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 10: Connect The Dashcam To A Power Source

    Connect the dashcam to a power source To utilize the full features of the V-AI12 dashcam, including Standby mode, your dashcam must be connected to a constant 12V or 24V minimum 2A power source. The dashcam should only be connected to a power source using the supplied cables.

  • Page 11: Hardwire The Dashcam To The Vehicle Fuse Box

    Hardwire the dashcam to the vehicle fuse box To utilize the full features of the V-AI12 dashcam, including Standby mode, the dashcam must be connected to a constant 12V or 24V minimum 2A power source using the supplied cables. You can do this is by hardwiring the dashcam to the fuse that has a constant power source.
  • Page 12 3. Trim off some of the rubber tubing to expose the wiring on your hard-wired cable. 4. Using a standard needle-nose pliers, crimp the hard-wired cable with the terminal crimp connector that was included in the add-a-fuse kit. Page 12 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 13 Insert the SIM and SD cards into the dashcam • Connect the dashcam to a power source • Connect the dashcam to an OBD2 port for power • Set the dashcam viewing angles • Page 13 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 14 Calibrate the dashcam sensors • Page 14 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 15: Connect The Dashcam To An Obd2 Port For Power

    Connect the dashcam to an OBD2 port for power To utilize the full features of the V-AI12 dashcam, including Standby mode, the dashcam must be connected to a constant 12V or 24V minimum 2A power source using the supplied cables. You can do this by connecting the dashcam to an OBD2 port.
  • Page 16 Insert the SIM and SD cards into the dashcam • • Connect the dashcam to a power source Hardwire the dashcam to the vehicle fuse box • • Set the dashcam viewing angles Calibrate the dashcam sensors • Page 16 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 17: Set The Dashcam Viewing Angles

    You can set the viewing angles of both the road-facing and in-cabin-facing lenses. To set the view angles: 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently.
  • Page 18 2A power source, before the dashcam turns 8. Tighten the three side screws when finished. See also • What is in the box? Page 18 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 19 Connect the dashcam to a power source • Hardwire the dashcam to the vehicle fuse box • • Connect the dashcam to an OBD2 port for power • Calibrate the dashcam sensors Page 19 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 20: Calibrate The Dashcam Sensors

    Calibrate the dashcam sensors The PowerFleet V-AI12 dashcam contains internal sensors that detect risky driving events. You need to calibrate the sensors before using the dashcam. Note Before you start, make sure that the vehicle is parked on a level surface.

  • Page 21: Standby Mode

    Standby Mode To use Standby mode, the V-AI12 dashcam must be connected to a constant power source. See Hardwire the dashcam to the vehicle fuse box for more details. While in Standby mode, you can retrieve recordings from the dashcam. In Standby mode, the dashcam draws a current of 34 mA.

  • Page 22: Set And Manage Your Dashcam Pin

    Set and manage your dashcam PIN The default PIN is 3333. This PIN is publicly available in our support documentation and website knowledge base. To secure access to the V-AI12 dashcam, you should change the PIN for your dashcam. To change the PIN: 1.
  • Page 23 You can also set an additional PIN for the driver. See Manage PINs for drivers Page 23 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 24: Auxiliary Camera Installation Overview

    Once installed, fleet managers associate each auxiliary camera with a single main V-AI12 dashcam directly from the settings of the dashcam itself. They control the functionality of each of the auxiliary cameras from their cloud account by accessing the associated dashcam.
  • Page 25 Ethernet connector - This connector is used in case the camera is wired with an ethernet • connector. This connector can be removed if needed. Important Cutting the ethernet connector cable must be done past the point where the initial cables splits to 3 cables. Page 25 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 26: Hardwire The Auxiliary Camera To The Dashcam

    Hardwire the auxiliary camera to the dashcam Fleet managers can hardwire each auxiliary camera to a single main V-AI12 dashcam. A wired connection is the preferred method to connect auxiliary cameras to the main dashcam. This connection is helpful when the auxiliary camera is placed in an area with possible interference to the Wi-Fi signal, such as the back of the vehicle.
  • Page 27 Note Contact PowerFleet support to enable USB power in the dashcam for the RJ-45 adapter to work. Note For dashcams purchased before July 2020, you need to get a new hardwire kit or OBDII power connection. Using an older kit or power connection may cause the dashcam to remain in standby.
  • Page 28 5. Connect the auxiliary camera to the vehicle ignition power. 6. The auxiliary camera is automatically added to your dashcam. Tested equipment The following equipment has been tested by PowerFleet and works well with the auxiliary cameras. USB Type-C to RJ-45 adapter: •...
  • Page 29 You can download the PowerFleet View app on any Android device to simplify installing auxiliary cameras and pairing them with a V-AI12 dashcam. The app works on phones and tablets. The app also allows drivers to view their auxiliary cameras in real time.
  • Page 30 9. Repeat steps two through eight for any additional auxiliary cameras you want to pair to the dashcam. Note You can pair up to four auxiliary cameras to each V-AI12 dashcam. 10. From the device settings, select the dashcam's Wi-Fi. The dashcam's Wi-Fi name appears like: Dash-XXXX.
  • Page 31 Press 1 to return to the single camera view. Press 4 to view a four-tile screen with all the video streams - the dashcam's and any paired auxiliary cameras. Press to return to the Configure Cameras screen. Page 31 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 32: Connect The Auxiliary Camera To Wi-Fi Using A Web Browser

    'Dash’ and the last four digits of the IMEI, which can be found on the camera's sticker. 12. Set Security mode to WPA2-PSK. 13. Set WPA Algorithm to AES. 14. In the Key text area, enter the camera's default Wi-Fi hotspot password: 12345678. Page 32 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 33 Note To find the PowerFleet V-AI12 dashcam hotspot name and password you can also turn on the V-AI12 dashcam. Click Settings and then Wi-Fi. Turn on Mobile Hotspot. The Wi-Fi network name and the Wi-Fi password should appear. Page 33 of 73 Proprietary &...

  • Page 34: Connect The Auxiliary Camera To Wi-Fi Using A Web Browser

    'Dash’ and the last four digits of the IMEI, which can be found on the camera's sticker. 12. Set Security mode to WPA2-PSK. 13. Set WPA Algorithm to AES. 14. In the Key text area, enter the camera's default Wi-Fi hotspot password: 12345678. Page 34 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 35 Note To find the PowerFleet V-AI12 dashcam hotspot name and password you can also turn on the V-AI12 dashcam. Click Settings and then Wi-Fi. Turn on Mobile Hotspot. The Wi-Fi network name and the Wi-Fi password should appear. Page 35 of 73 Proprietary &...

  • Page 36: Navigate The Dashcam Screen

    Navigate the dashcam screen From the touchscreen of the V-AI12 dashcam, you can access the menu from the default screen. To turn on the dashcam screen and access the menu: 1. Press the touchscreen of the V-AI12 dashcam to wake it up.
  • Page 37 Indicates whether a data or Wi-Fi connection is available and the strength indicator of that connection. To access Wi-Fi, the camera should have a SIM card or be connected to a PowerFleet cloud app account. 3. Press any of the options to access or activate their functionality. Page 37 of 73 Proprietary &...

  • Page 38: V-Ai12 Dashcam Settings

    V-AI12 dashcam settings 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently. The screen unlocks and the menu can be viewed.
  • Page 39 Displays the dashcam's software version. XX.XX.XX Format SD card Format the SD card. This needs to be done for new SD cards. Factory Reset Reset the camera to factory settings. Power Off Turn the dashcam off. Page 39 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 40: Set And Manage Your Dashcam Pin

    Set and manage your dashcam PIN The default PIN is 3333. This PIN is publicly available in our support documentation and website knowledge base. To secure access to the V-AI12 dashcam, you should change the PIN for your dashcam. To change the PIN: 1.
  • Page 41 4. Scroll down to Change PIN. 5. Insert four digits for a new PIN. Note You can also set an additional PIN for the driver. See Manage PINs for drivers Page 41 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 42: Manage Pins For Drivers

    Manage PINs for drivers By setting a Driver PIN, you give the driver limited access to the V-AI12 dashcam menu. They can access Live Video, Recordings, and exit the menu. With this PIN, drivers cannot access Settings. To set and change the Driver PIN: 1.
  • Page 43 5. Enter four digits to set the PIN. Page 43 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 44 Unlock the dashcam to access and adjust settings 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently. Note See Set and manage your dashcam PIN if you need help with your PIN.

  • Page 45: The In-Cabin-Facing Camera

    The in-cabin-facing camera The V-AI12 dashcam has cameras on both sides, enabling the driver and cabin to be filmed as well as the view of the road from the cabin. With the in-cabin-facing camera, the following features are available: •...

  • Page 46: About The Gps

    The GPS of your dashcam tracks the vehicle's location. The vehicle's location is then used to calculate the speed of the vehicle. This information gets updated every five seconds while the dashcam is online and is uploaded to the PowerFleet cloud app every five minutes. Note The accelerometer is not used to calculate speed.

  • Page 47: Power Off Or Restart The Dashcam

    Power off or restart the dashcam 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently. Note See Set and manage your dashcam PIN if you need help with your PIN.
  • Page 48 If a tamper proof case is installed on the dashcam, you cannot disconnect the power cable. Press Ok and the dashcam restarts instead of shutting down. To turn the dashcam on, insert the power cable. Page 48 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 49: Set In-Cabin-Facing Camera Recordings

    To turn the driver-facing camera off, see The in-cabin-facing camera. To set the in-cabin-facing camera recordings: 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently.
  • Page 50 5. Toggle the button to turn recordings on or off. Note You can keep the in-cabin-facing camera on and simultaneously turn the in-cabin-facing camera recordings on and off. See also • The in-cabin-facing camera Set distracted driver features • Page 50 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 51: Set Distracted Driver Features

    • unfastened seat belt By default, the Distracted Driver feature in the V-AI12 dashcam is turned On, enabling drivers to receive in-cabin visual and audio alerts whenever a distracted driving event occurs. Only administrators can change this setting, similar to all other camera settings.
  • Page 52 5. Toggle the button on or off. Note When the Distracted Driver setting is turned off, alerts and recordings are still sent to the cloud. See also • The in-cabin-facing camera • Set in-cabin-facing camera recordings Page 52 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 53: Set The Dashcam Wi-Fi Connection

    Set the dashcam Wi-Fi connection To connect the V-AI12 dashcam to Wi-Fi, make sure you have the dashcam with you, as well as access to the relevant PowerFleet cloud app account. Note If you connect the dashcam to a Wi-Fi hotspot in your vehicle instead of using a SIM card, the time stays on GMT and does not switch to local time.
  • Page 54 7. Select the Encryption relevant to your network from the drop-down list. 8. In the Key field, enter the password of your Wi-Fi. 9. Click GENERATE. 10. A QR barcode opens on your screen. Page 54 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 55 13. Select Wi-Fi. 14. Toggle the button to turn on the Wi-Fi connection. 15. When enabled, a list of available networks appears on the screen. 16. Press Connect to a Different Network. Page 55 of 73 Proprietary & Confidential support@powerfleet.com...
  • Page 56 17. The camera beeps several times. 18. Point the camera at the QR barcode on the screen of your computer to scan the code. 19. The camera connects to the Wi-Fi network. Page 56 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 57: Driving Alerts

    Driving alerts The V-AI12 dashcam triggers visual and audio alerts when detecting a risky driving or distracted driving event. An icon on the dashcam touch screen turns red, indicating a visual alert, while the dashcam also plays a voice alert.

  • Page 58: View Live Video From The Camera

    View live video from the camera 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently. Note See Set and manage your dashcam PIN if you need help with your PIN.
  • Page 59 Page 59 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 60: View Recorded Videos From The Camera

    View recorded videos from the camera 1. Press the touchscreen of the V-AI12 dashcam to wake it up. 2. Enter the default PIN 3333 to unlock the dashcam for the first time, or your own PIN subsequently. Note See Set and manage your dashcam PIN if you need help with your PIN.
  • Page 61 Page 61 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 62: About Mv+Ai

    The driver receives visual and audio alerts when an event is identified. If the driver continues their behavior, the event is uploaded to the cloud. The events include: • cell phone usage • smoking eating and drinking • general distracted driving • unfastened seat belt • Page 62 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 63: Position The Dashcam Viewing Angles For Mv+Ai

    When using MV+AI, the driver's upper body must be in view of the in-cabin-facing camera. Warning If the dashcam is not positioned properly, MV+AI events may not be triggered. For more information about setting the V-AI12 dashcam viewing angles, see Set the dashcam viewing angles. Page 63 of 73 Proprietary &...

  • Page 64: Control Mv+Ai Alerts

    Control MV+AI alerts MV+AI alerts depend on the settings of your V-AI12 dashcam. You can control these settings from the dashcam or the PowerFleet cloud app. Settings Features Distracted Driver In Cabin Recordings Live View Recordings Events Note When the in-cabin-facing camera is turned off, none of these features are available. For more information, see the in-cabin-facing camera.

  • Page 65: Mv+Ai Confidence Levels

    Distracted driver Seat belt Note The number of intervals before a warning is sent to the driver or an alert is sent to the cloud are hard- coded and cannot be changed. Page 65 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 66: Troubleshooting: Dashcam

    Troubleshooting: dashcam The following table suggests solutions for issues that may arise with the V-AI12 dashcam. Issue Possible cause Suggested solution The imager (sensor) does not start The dashcam has a Contact your reseller support and record video. hardware issue.
  • Page 67 Power Off from Settings. 2. Reset the dashcam. For more information, see Reset the dashcam. My dashcam screen is frozen. Reset the dashcam. For more information, see Reset the dashcam. Page 67 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 68: Troubleshooting: Live Video

    Your cameras are not In the PowerFleet cloud app, click on listed in the dashcam and verify that all the PowerFleet cloud cameras (front, rear, and auxiliary) app.

  • Page 69: Troubleshooting: Record Function

    Troubleshooting: record function The following table suggests solutions for issues that may arise when recording from the V-AI12 dashcam: Issue/question Possible cause Suggested solution/explanation The dashcam is not The SD card hasn't been inserted. 1. Insert the SD card. recording.

  • Page 70: Troubleshooting: Video Recordings

    Issue/question Possible cause Suggested solution/explanation The video quality is The video quality is set to the The V-AI12 dashcam comes with five poor. How can I get lowest level. preset video quality levels: Level 1 being better video the lowest quality and Level 5 being the quality? highest quality.

  • Page 71: Troubleshooting: Maps, Trips And Gps

    The GPS icon is crossed out in The dashcam is installed in a bad Verify that the camera is the dashcam's main menu. location. installed with a direct line of sight to the sky. Page 71 of 73 Proprietary & Confidential support@powerfleet.com...

  • Page 72: Troubleshooting: Wi-Fi And Hotspot Issues

    The dashcam hotspot The hotspot of From Settings on the dashcam, press Wi-Fi and doesn't work. the V-AI12 toggle the hotspot feature on. dashcam is not turned on. The network Verify that you have entered the network connection connection information correctly.

  • Page 73: Troubleshooting: Auxiliary Cameras

    Standby mode. just like the main dashcam. Page 73 of 73 Proprietary & Confidential support@powerfleet.com...

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