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SECTION 5
BURNER WILL NOT LIGHT
Possible Cause
Air in Gas Line
Debris in Gas Line
Improper Gas Pressure
BURNER WILL NOT STAY LIT
Possible Cause
Improper Gas Pressure
Improperly Applied
Fire Media
NOISE
Note: Only use gas hose supplied by the manufacturer as they have been tested for noise.
Possible Cause
Gas Hose Restrictions
Excessive Gas Flow
UNIT IS SMOKING
Possible Cause
Poor Fuel Quality
Excessive Flame
Blockage
Improper Air/Fuel
Mixture
If newly installed, it may take several attempts to purge air from line.
Confirm gas line is clear and free of obstruction (insulation, dirt, excess
pipe sealer, water etc). Clearing line of debris may require help from a
Have a has professional confirm has pressure.
Have a gas professional confirm gas pressure.
Media may be too dense; media will need to be reduced and evenly
Remove any tight bends or kinds in gas supply hose.
Check gas regulator and reset if not within factory recommendations (see
Separate and spread media (rocks or glass) evenly to allow flames to
spread and pass through media more evenly.
Remove any foreign items or other combustible materials from unit &
MAINTENANCE
How to Fix
professional.
How to Fix
spread.
How to Fix
Section 2.2)
How to Fix
Contact local gas company.
check for proper orifice sizing.
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