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8. Troubleshooting
1.
Q: I have a PATA drive with operation system already installed (Windows XP, Windows 2000 or Windows NT).
I moved it to M5281/M5283 PATA connector. Why is the previous installed operation system not working?
A: Windows XP/2000/NT cannot recognize M5281/M5283 if you have not installed driver before switching the
drive from motherboard IDE connector to M5281/M5283 PATA IDE connector. It is a limitation of Windows.
Please remember to install ALi RAID driver before you do such change.
2.
Q: I use boot drive at my motherboard. When I connect my used drive to M5281/M5283, it cannot work. Why?
A: First, check your cable used with this drive. If it is a 40-conductor cable, please change it to 80-conductor
cable. If this drive cannot be recognized at RAID BIOS, check the drive power connector. If it can be
recognized at RAID BIOS but does not work under Windows, please check if RAID driver is installed properly.
3.
Q: I used unattended installation Windows XP CD and follow the "Install driver during Windows XP installation"
to install bootable XP at M5281/M5283. I found there is an unknown mass storage device with '?' in device
manager. Why?
A: Use unattended installation CD to install bootable drive will cause incomplete driver installation. You need
to install ALi RAID driver again after booting into Windows XP.
4.
Q: I want to follow 4.2 to install bootable Windows XP at SATA drive connected at M5281/M5283. However,
system always boot at my motherboard PATA drive. How do I solve this problem?
A: The system BIOS controls the boot sequence. ALi M5281/M5283 adapter card is treated as a 'SCSI' type
adapter. You need to adjust system BIOS setup to prioritize the 'SCSI' as the first priority to boot.
Another similar situation is when you have several adapters with bootable capability installed in the system,
the boot priority is determined by the PCI slot number. Normally, PCI slot #1 has highest priority than other slot.
You need to put M5281/M5283 adapter at PCI slot #1 if you want to boot from M5281/M5283 connected drive.
5.
Q: When I use utility to create or delete RAID under Windows 2000, sometimes an exclamation mark message
box (as the following picture) pops up. How do I proceed?
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Document Number: M5281-83_RAID096
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M5281/M5283
Revision 0.96
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