Frequently Asked Questions - Ozarks OzarksGo Remote Control User Manual

Frequently Asked Questions

Are all OzarksGo television channels digital?
Yes, OzarksGo TV is a 100-percent digital television service.
How many programs can I record at once?
You can record up to six live programs at once on your DVR.
How many recordings can I watch simultaneously?
Up to 3 recorded programs can be viewed simultaneously.
How can I control what my children are watching?
Parental Controls allow you to block programs by title, rating or content. Please
refer to the Parental Control section for more details.
What is the difference between Video on Demand and Pay-Per-View?
Video on Demand (VOD) is primarily movies that you can rent and watch as many
times as you want within the rental period. Pay-Per-View (PPV) events are usually
live events such as concerts or sporting events that start at a specific time set by
the content provider.
How do I return to watching a Video on Demand rental after I have turned to
another channel?
You can press the LAST button on your remote if your VOD rental is the last program
you watched. Alternatively, press the ON DEMAND button on your remote control.
How can I order another remote control?
You can order another OzarksGo TV remote control by calling 479-684-4900.
Charges may apply.
How long can I pause live TV for?
With a DVR, you can pause live TV for up to 60 minutes. After 60 minutes the
paused program will start playing again.
What happens when my DVR's storage space is full?
If all your recordings are protected and your DVR's storage space is full, a pop-up
will warn you and your DVR will stop recording. Unprotected recordings will be
deleted to make space for new recordings.
What happens if I don't protect my recordings?
If your recordings are not protected, when less than 10% of disk space is remaining,
your DVR will start deleting programs, starting with the oldest unprotected ones. To
find out how to protect your recordings, see page 11.
How do I see how much recording space I have left on my DVR?
Press the MENU button, select SETTINGS, GENERAL, SYSTEM INFORMATION and
then SYSTEM RESOURCES. The remaining space available is listed beside disk usage.
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Troubleshooting Tips
There is video, but no sound.
First, check to make sure the volume is not muted. Press MUTE on the remote or +
on the VOL button. If the volume is not muted, try changing the channel to see if the
problem is only on that particular channel. You will also want to make sure all of the
connectors are secured properly to the Set Top Box and to the TV.
The sound is good but picture quality is poor.
Make sure all connectors are secured properly to the Set Top Box and to the TV. Try
changing the channel to see if the problem is only on that particular channel.
The remote control is not working.
If your remote is not working, try changing the batteries. Make sure the remote you
are using was programmed for the TV you are watching.
My television has gone idle and I see a message that says
"Press SELECT to watch TV."
If there have been no channel changes or guide button presses on a television for
24 hours, the set top box will automatically go into standby mode. To resume watch-
ing TV, press SELECT as indicated on the floating screen prompt.
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