Advertisement
Maintenance
Impulse Lithium Batteries require no maintenance other than charging. If your batteries
are not connected to a charger please be sure to charge them once a year so the
batteries stay balanced. This is accomplished by simply connecting a charger and
letting the internal BMS do the work for you.
Warranty & Return Policy
If you are having issues with one of our batteries, don't worry, Impulse Lithium has
developed a straight forward warranty & return policy as identified below:
•
Email Impulselithium@gmail.com for all warranty claims
•
Impulse Lithium offers a 5-year non-prorated warranty on all batteries
•
Returns of unopened batteries will receive full refunds less a 15% restocking fee
•
Impulse Lithium offers a 5 year manufacturers defect warranty from the date of
purchase. Impulse Lithium's warranty does not cover negligence or misuse of the
battery or normal wear and tear. If it is deemed that the battery was used improperly,
customer will be subject to a $100 an hour repair/inspection charge plus parts and
shipping.
•
To submit a warranty claim, please contact the original place of purchase. The battery
may be required to be shipped back to Impulse Lithium for further inspection.
•
30-day warranty on all accessories, after 30 days customers are to deal with OEM
(Original Equipment MFG's) and their applicable warranties
•
Warranties can be used for an exchange of a component only once.
•
Customer is responsible for costs of shipping for returns or warrantied component
inspections. Some battery shipments may require special documentation and
packaging, which could encounter extra fees. These requirements are in place to
comply with lithium battery shipping regulations. For all return shipping, we recommend
using FedEx Ground Services
•
If you have any issues with Impulse Lithium Batteries please contact us for technical
support. If it is determined the battery needs parts or additional diagnostics we will ask
the battery be returned. If the battery requires parts, these components will only be sent
after we have received the returned component and finalized an inspection to determine
the cause. Impulse Lithium is not responsible for return shipping.
•
Any modifications to the batteries or damage due to negligence or abuse are not
covered by the warranty.
Advertisement
