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Octave TouchTunes Replacing

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April 2020
900975-001
Rev 01
Replacing Virtuo Jukebox Touchscreen Glass
Purpose
This document explains how to replace the touchscreen glass on a Virtuo jukebox that is using a 27" display.
For the remainder of this document, the name Virtuo refers to both Virtuo and Virtuo II
NOTE
jukeboxes as this FRU kit (P/N 600254-001) is compatible with both jukebox models.
The procedure in this manual applies to monitors with the following part numbers:
•
P/N 300955-001
•
P/N 300955-002
There is a P/N label on the back of each monitor to distinguish between models. The procedure will indicate
where steps differ between models.
Audience
•
TouchTunes Virtuo jukebox operators and
technicians
•
TouchTunes field service and customer support
Estimated Time
30 minutes
Required Personnel
1 technician, 1 assistant
Topics
•
Required Tools and Equipment
•
Included in the Kit
•
Important Safety Information
•
Replacing the Touchscreen Glass
•
Contacting Technical Support
FRU Installation Guide
This document includes tasks of the following
types:
Software
Mechanical
Electrical

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Summary of Contents for Octave TouchTunes

  • Page 1 Audience This document includes tasks of the following types: • TouchTunes Virtuo jukebox operators and technicians Software • TouchTunes field service and customer support  Mechanical Estimated Time 30 minutes  Electrical Required Personnel 1 technician, 1 assistant Topics •...

  • Page 2: Required Tools And Equipment

    Replacing Virtuo Jukebox Touchscreen Glass Required Tools and Equipment Required Tools and Equipment To perform the steps in this installation, the following tools and equipment are required: • Cross-head screwdrivers, #1 and #2 • Precision flat blade screwdriver or similar tool •...
  • Page 3 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass When you hear the BIOS beep, power down Virtuo by setting the rocker switch on the power strip to the off (O) position. IMPORTANT: Never shut down or unplug Virtuo without first performing a reboot and waiting for the BIOS beep.
  • Page 4 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass Disconnect the cables that connect to the LED array to facilitate access to the touchscreen monitor and glass. Connections on the LED Array Mark the level where the camera is currently installed. This should be done to ensure that the camera will be at the same level when you re-install it later in this procedure.
  • Page 5 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass After the nuts that held the camera have been removed (items 1 and 2 in the previous figure), set the camera aside while you install the replacement glass. Set aside all the nuts you remove as you will be re-using them later. Do not lose the nuts as there are no replacement nuts in the kit.
  • Page 6 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 11 Lay the touchscreen glass and monitor face-down on a flat surface that is preferably covered with a soft cloth or other padding that will prevent damage to the glass and monitor. 12 Remove the 4 screws that hold the back cover of the monitor in place.
  • Page 7 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 13 For monitor model 300955-002, remove the 2 screws that hold the small metal cover in place at the top of the monitor. Set the cover and screws aside to be re-installed later. Remove top metal cover for monitor model 300955-002...
  • Page 8 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 14 For model 300955-001 before removing the screws in the next step, 2 additional cables must be unplugged: the backlight ctrl cable (highlighted in red in the following figure) and the LVDS video cable (highlighted in green in the following figure).
  • Page 9 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 15 Remove the 4 screws that hold the monitor to the touchscreen glass. These are on either side of the monitor and glass. Remove monitor screws (300955-001 monitor model shown) For the 300955-001 model, once these four screws (highlighted in yellow in the following figure) have been removed, the bracket and LCD panel come apart from each other.
  • Page 10 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 16 Pull off the back cover and set it aside for later. IMPORTANT: From this point on, and until the back cover has been screwed back on, an anti- static wrist strap should be worn while manipulating the monitor’s internal electronics, to avoid electro-static discharges which could damage the delicate electronics.
  • Page 11 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 18 Using a thin, flat tool, carefully lift up the small black tab on the ribbon connector and then push off the tape connection. Remove tape connection...
  • Page 12 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 19 Pull out the ribbon. Remove ribbon 20 Disconnect the remaining cables on the control board. 21 Remove the 5 screws that hold the control board to the monitor (highlighted in red in the following figure) and set them aside to be re-used.
  • Page 13 23 Pull the monitor off the touchscreen glass and lay it flat. TouchTunes recommends that you wear a pair of protective gloves when performing NOTE the next steps to prevent the monitor and interior of the replacement glass from collecting any debris.
  • Page 14 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 26 For the model 300955-002, insert the monitor into position on the touchscreen glass, lifting the ribbon to keep it from getting stuck between the glass and the monitor. Fasten the screws on both sides. Place monitor on touchscreen glass (300955-002 model shown)
  • Page 15 DO NOT OVERTIGHTEN the screws. Doing so may cause damage to the LCD panel. TouchTunes is NOT responsible for equipment damage caused by improper installation. For the 300955-001 model, place the LCD panel on the touchscreen glass taking care not to damage the Flex cable (ribbon).
  • Page 16 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 28 Take the replacement control board (included in this FRU kit) out of its packaging, and fasten it to the monitor using the 5 screws you removed earlier. Fasten control board screws 29 Re-connect the 2 cables you disconnected earlier.
  • Page 17 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 30 Insert the ribbon into its connector and then flip the black tab down to secure the ribbon. Insert ribbon 31 Using the tape that was set aside earlier, secure the ribbon to the monitor, being careful to leave a small amount of slack at both ends to avoid putting stress on the ribbon.
  • Page 18 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 34 For the monitor labeled with P/N 300955-002, place the small metal cover at the top of the monitor so that it protects the ribbon. Fasten the cover in place. This step does not apply to monitor model 300955-001. Place and fasten small cover 35 Bring the re-assembled touchscreen glass and monitor over to the Virtuo jukebox.
  • Page 19 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 36 Loosen the brand bar screws slightly to ensure the touchscreen glass gasket does not get damaged when performing the next step. Loosen brand bar screws...
  • Page 20 Replacing Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 37 Gently insert the unit into the Virtuo jukebox. The touchscreen glass gasket should be placed inside between the brand bar and the plastic. When moving to the interior of the jukebox, use one hand to continue supporting its front on the exterior.
  • Page 21 DO NOT OVERTIGHTEN the nuts. Doing so may cause damage to the LCD touch screen. TouchTunes is NOT responsible for equipment damage caused by improper installation. 41 Gradually torque all 10 nuts to 10 in.-lbs. This balances the tension across the surface of the glass, which will allow touch tracking to function properly.

  • Page 22: Contacting Technical Support

    Contacting Technical Support Contacting Technical Support If you need help or have questions about this guide, call the TouchTunes Tech Line at 888-338-5853. To help us assist you more effectively with problem reports, the following information may be required when contacting TouchTunes support: •...

This manual is also suitable for:

300955-001300955-002