Octave TouchTunes MX-1 Installation Manual
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Octave TouchTunes MX-1 Installation Manual

Os2 upgrade kit
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MX-1
Allegro
OS2 Upgrade Kit
Installation Guide

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  • Page 1 MX-1 Allegro OS2 Upgrade Kit Installation Guide...
  • Page 3 OS2 UPGRADE KIT INSTALLATION GUIDE FOR TOUCHTUNES JUKEBOXES About this Guide • The OS2 Upgrade Kit Installation Guide (the “Guide”) is produced by the Octave Music Group, Inc. on behalf of itself and its subsidiaries including TouchTunes Music Corporation (collectively, “TouchTunes”).
  • Page 4 850 Third Ave, 15th Floor New York, NY 10022 © The Octave Music Group, Inc. (formerly known as TouchTunes Interactive Networks, Inc.) 2019 All rights reserved, including those to reproduce this Guide or parts thereof in any form without permission...

  • Page 5: Table Of Contents

    Contents 1 Introduction 1.1 About This Guide ............2 1.2 Disclaimer and Important Safety Information .
  • Page 6 4.2.3 Assembling the Power Supply Unit Upgrade Kit ......57 4.2.4 Installing the Power Supply Unit Upgrade Kit (where applicable) ....64 4.2.5 Installing the New Hard Drive .

  • Page 7: Introduction

    Introduction This section introduces the OS2 Upgrade Kits for TouchTunes jukeboxes, provides important safety information, and describes how to get technical support. Topics 1.1 About This Guide 1.2 Disclaimer and Important Safety Information 1.3 Contacting TouchTunes OS2 Upgrade Kit Installation Guide 901107-001 Rev 01...

  • Page 8: About This Guide

    Introduction 1.1 About This Guide This Guide is intended for Operators of TouchTunes digital jukeboxes and their technicians, and TouchTunes technical support and field service personnel. It explains how to upgrade your TouchTunes jukebox to OpenStage 2 (OS2) using the following TouchTunes OS2 Upgrade Kits: •...
  • Page 9 Introduction To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords, integral convenience receptacles. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. CAUTION: See the product enclosure for safety related markings and refer to the product’s Operator’s Manual on the TouchTunes Tempo site for additional safety information.

  • Page 10: Contacting Touchtunes

    Introduction 1.3 Contacting TouchTunes If you need help or have questions about this Guide, call the TouchTunes 24/7 Service Hotline at 888-338-5853. To help us assist you more effectively with problem reports, the following information may be required when contacting TouchTunes Technical Support: •...

  • Page 11: Prepare To Install Os2 Upgrade Kits

    Prepare to Install OS2 Upgrade Kits This section provides the prerequisite information and steps that need to be performed in preparation for installing an OS2 Upgrade Kit. Topics 2.1 Important Prerequisites • 2.1.1 Jukebox Condition • 2.1.2 Broadband Internet Connection •...

  • Page 12: Important Prerequisites

    Prepare to Install OS2 Upgrade Kits Important Prerequisites 2.1 Important Prerequisites 2.1.1 Jukebox Condition The successful installation of your OS2 Upgrade Kit(s) requires that your current hardware be in good working condition. Before proceeding with installation of the OS2 Upgrade Kit(s), it is imperative that you verify that all currently installed electronic components are fully functional.

  • Page 13: Record Current Jukebox Settings

    Prepare to Install OS2 Upgrade Kits Required Tools and Equipment 2.1.3 Record Current Jukebox Settings When upgrading your jukebox to OS2, your existing settings are not preserved. It is strongly recommended to record all settings beforehand so that you can set them to these values after the upgrade which includes the hard drive replacement.

  • Page 14: Universal Computer And I/O Board Upgrade Kit Components

    Prepare to Install OS2 Upgrade Kits Unpacking and Checking OS2 Upgrade Kit Components The TouchTunes Power Supply Unit Upgrade Kit (P/N 600306-001) for MJS and JCB+ for MJS-equipped jukeboxes is delivered in 2 boxes: • Mounting bracket, cables, and screws •...

  • Page 15: Power Supply Unit Upgrade Kit Components

    Prepare to Install OS2 Upgrade Kits Workflow 2.4.2 Power Supply Unit Upgrade Kit Components This portion of the OS2 Upgrade Kit is only applicable to TouchTunes jukeboxes equipped with an MJS computer or a JCB+ for MJS computer. It is not needed when replacing a JCB or JCB+ for JCB computer. The OS2 Upgrade Kit (P/N 600304-001) should contain the following components: Component Component...
  • Page 16 Prepare to Install OS2 Upgrade Kits Workflow OS2 Upgrade Kit Installation Guide...

  • Page 17: Install Os2 Upgrade Kit In

    Install OS2 Upgrade Kit in MX-1 This section provides the procedures that need to be performed in order to complete the installation of the OS2 Upgrade Kit in an MX-1 jukebox. Topics 3.1 Removing JCB or JCB+ for JCB Computer 3.2 Installing New Components •...

  • Page 18: Removing Jcb Or Jcb+ For Jcb Computer

    Install OS2 Upgrade Kit in MX-1 Removing JCB or JCB+ for JCB Computer 3.1 Removing JCB or JCB+ for JCB Computer To prepare your jukebox for installation of the OS2 Upgrade Kit, you must disconnect and remove the existing computer (JCB or JCB+ where applicable). The following shows the location of the computer in an MX-1 jukebox.
  • Page 19 Install OS2 Upgrade Kit in MX-1 Removing JCB or JCB+ for JCB Computer Unlocking MX-1 Service Tray • Disengage the rails from the locking tabs by pressing them inward toward the center of the enclosure, and then pulling back as far as they can travel. •...
  • Page 20 Install OS2 Upgrade Kit in MX-1 Removing JCB or JCB+ for JCB Computer NOTE Prior to performing the next step, it is recommended to use cable flags (or just pieces of tape) to tag each cable that connects to the jukebox computer, indicating which socket it goes into on the computer.
  • Page 21 Install OS2 Upgrade Kit in MX-1 Removing JCB or JCB+ for JCB Computer Connections to remove from bottom of the JCB (MX-1 jukebox accessed from interior of jukebox) 7. Find the four screws that hold the computer in place and remove each one (hold the computer in place while removing the last two screws to prevent it from falling).
  • Page 22 Install OS2 Upgrade Kit in MX-1 Removing JCB or JCB+ for JCB Computer Remove the screws from the JCB 8. Pull out the computer and set it aside. OS2 Upgrade Kit Installation Guide...

  • Page 23: Installing New Components

    Install OS2 Upgrade Kit in MX-1 Installing New Components 3.2 Installing New Components 3.2.1 Assembling the Universal Computer and I/O Board Upgrade Kit 1. Unpack the Upgrade Kit components. Optional Metal riser bracket pieces NOTE The two optional pieces can be used when additional depth of the assembled bracket is required in the jukebox.
  • Page 24 Install OS2 Upgrade Kit in MX-1 Installing New Components Mounting bracket for Computer and I/O Board OS2 Upgrade Kit Installation Guide...
  • Page 25 Install OS2 Upgrade Kit in MX-1 Installing New Components Computer IMPORTANT The new computer (P/N 301090-001) is marked with a green label to indicate it is “universal”. If NOTE the P/N and label of the computer you receive does not match with that shown in the previous figure, then you have not received the correct model.
  • Page 26 Install OS2 Upgrade Kit in MX-1 Installing New Components I/O Board I/O to backplane Male/Female video adapter Power extension Video cable Upgrade Kit cables (RJ cables not shown) OS2 Upgrade Kit Installation Guide...
  • Page 27 Install OS2 Upgrade Kit in MX-1 Installing New Components 2. Place the riser bracket pieces as follows. Position metal riser bracket pieces OS2 Upgrade Kit Installation Guide...
  • Page 28 Install OS2 Upgrade Kit in MX-1 Installing New Components 3. Install four screws found in your OS2 Upgrade Kit (two on either side) to attach the center piece to both side pieces. Use the screws with P/N 200244-006. Assembled metal riser bracket The assembled metal riser bracket will be installed in the jukebox in the next procedure (see section 3.2.2 Installing the Universal Computer and I/O Board Upgrade...
  • Page 29 Install OS2 Upgrade Kit in MX-1 Installing New Components 4. Locate the I/O to Backplane cable. I/O to Backplane cable OS2 Upgrade Kit Installation Guide...
  • Page 30 Install OS2 Upgrade Kit in MX-1 Installing New Components 5. Connect the end labeled “Backplane” to the backplane PCB (it should click into place). Connecting cable to backplane 6. Place the computer onto the mounting bracket by lining up the posts with the holes on the back of the computer. OS2 Upgrade Kit Installation Guide...
  • Page 31 Install OS2 Upgrade Kit in MX-1 Installing New Components 7. Secure the computer in place by fastening it with four screws provided in your OS2 Upgrade Kit. Use the screws with P/N 200244-006. Location of screws to secure the computer to the mounting bracket 8.
  • Page 32 Install OS2 Upgrade Kit in MX-1 Installing New Components 9. Connect the other end of the I/O to Backplane cable to the I/O Board where it is marked “SQUID (MAIN)”. I/O Main cable connected to I/O Board OS2 Upgrade Kit Installation Guide...

  • Page 33: Installing The Universal Computer And I/O Board Upgrade Kit

    Install OS2 Upgrade Kit in MX-1 Installing New Components 3.2.2 Installing the Universal Computer and I/O Board Upgrade Kit To install the Computer and I/O Board assembly: 1. Install the metal riser bracket by fastening four screws found in your OS2 Upgrade Kit on top of the existing mounting bracket affixed to the jukebox.
  • Page 34 Install OS2 Upgrade Kit in MX-1 Installing New Components 2. Connect the following extension cable to the MX-1 power supply cable (highlighted in the previous figure). Extension cable for power supply OS2 Upgrade Kit Installation Guide...
  • Page 35 Install OS2 Upgrade Kit in MX-1 Installing New Components 3. Align the flange hooks on the assembled mounting bracket with the two rectangular holes on the metal riser bracket and then rest the assembled mounting bracket on the riser bracket. Aligning flange hooks with the metal riser bracket holes OS2 Upgrade Kit Installation Guide...
  • Page 36 Install OS2 Upgrade Kit in MX-1 Installing New Components 4. Fasten two screws to the top right and left of the assembled mounting bracket to secure it to the metal riser bracket. Use the screws with P/N 200244-008. Fastening mounting bracket to riser bracket OS2 Upgrade Kit Installation Guide...
  • Page 37 Install OS2 Upgrade Kit in MX-1 Installing New Components 5. Connect all connections removed from the old computer to the Computer and I/O Board as follows. All connections are labeled. Connections on MX-1 installation for JCB replacements 6. Connect the blue end of the new video cable (P/N 301096-036) to the Male/Female adapter (P/N 401704-001). The white end of this cable is plugged into the new computer (as shown in the previous figure).

  • Page 38: Installing The New Hard Drive

    Install OS2 Upgrade Kit in MX-1 Installing New Components Mini gender adapter for video cables 7. Connect the adapted end of the new video cable to the existing video cable (which goes to the MX-1 monitor). 3.2.3 Installing the New Hard Drive NOTE The OS2 computer (P/N 301090-001) uses a SATA hard drive with a tray.
  • Page 39 Install OS2 Upgrade Kit in MX-1 Installing New Components 7. Using your fingers, push in and then tighten the thumb screw (clockwise) on the hard drive tray until the thumb screw is securely tightened. CAUTION: Using a screwdriver applies significantly more torque than hand-tightening.
  • Page 40 Install OS2 Upgrade Kit in MX-1 Installing New Components OS2 Upgrade Kit Installation Guide...

  • Page 41: Install Os2 Upgrade Kits In Allegro

    Install OS2 Upgrade Kits in Allegro This section provides the procedures that need to be performed in order to complete the installation of the OS2 Upgrade Kits in an Allegro jukebox. Topics 4.1 Removing the Computer • 4.1.1 Removing an MJS-based Computer •...

  • Page 42: Removing The Computer

    Install OS2 Upgrade Kits in Allegro Removing the Computer 4.1 Removing the Computer To prepare your Allegro jukebox for installation of the OS2 Upgrade Kits, you must remove one of the following computer models: MJS, JCB, or JCB+ for MJS. The following shows the component connections on an Allegro jukebox.
  • Page 43 Install OS2 Upgrade Kits in Allegro Removing the Computer 4. Disconnect the AC power cord from the power strip and from the AC inlet on the bottom panel of the MJS or the JCB+ for MJS computer. NOTE Prior to performing the next step, it is recommended to use cable flags (or just pieces of tape) to tag each cable that connects to the jukebox computer, indicating which socket it goes into on the computer.

  • Page 44: Removing A Jcb-Based Computer

    Install OS2 Upgrade Kits in Allegro Removing the Computer 6. Using a Phillips-head screwdriver, unfasten the four screws that secure the MJS or the JCB+ for MJS computer to the cabinet (hold the computer in place while removing the last two screws to prevent it from falling). The four screws on the JCB+ for MJS computer are in the same location as on the MJS computer.
  • Page 45 Install OS2 Upgrade Kits in Allegro Removing the Computer 5. Disconnect all cables from the computer. Connections at top of JCB computer (example shown without USB devices connected) NOTE Connector locations are slightly different on a JCB+ for JCB computer from the ones shown above. However, all connectors are labeled.
  • Page 46 Install OS2 Upgrade Kits in Allegro Removing the Computer Connections at bottom of JCB computer OS2 Upgrade Kit Installation Guide...
  • Page 47 Install OS2 Upgrade Kits in Allegro Removing the Computer 6. Find the four screws that hold the computer in place and remove each one (hold the computer in place while removing the last two screws to prevent it from falling). Remove the screws from the JCB 7.

  • Page 48: Installing New Components

    Install OS2 Upgrade Kits in Allegro Installing New Components 4.2 Installing New Components 4.2.1 Assembling the Universal Computer and I/O Board Upgrade Kit 1. Unpack the components. Optional Metal riser bracket pieces NOTE The two optional pieces can be used when additional depth of the assembled bracket is required in the jukebox.
  • Page 49 Install OS2 Upgrade Kits in Allegro Installing New Components Mounting bracket for the computer and I/O Board OS2 Upgrade Kit Installation Guide...
  • Page 50 Install OS2 Upgrade Kits in Allegro Installing New Components Computer IMPORTANT The new computer (P/N 301090-001) is marked with a green label to indicate it is “universal”. If NOTE the P/N and label of the computer you receive does not match with that shown in the previous figure, then you have not received the correct model.
  • Page 51 Install OS2 Upgrade Kits in Allegro Installing New Components I/O Board I/O to backplane Male/Female video adapter Power extension Video cable Replacement video cable OS2 Upgrade Kit Installation Guide...
  • Page 52 Install OS2 Upgrade Kits in Allegro Installing New Components 2. Place the riser bracket pieces as follows. Position metal riser bracket pieces OS2 Upgrade Kit Installation Guide...
  • Page 53 Install OS2 Upgrade Kits in Allegro Installing New Components 3. Install four screws found in your OS2 Upgrade Kit (two on either side) to attach the center piece to both side pieces. Use the screws with P/N 200244-006. Assembled metal riser bracket The assembled metal riser bracket will be installed in the jukebox in the next procedure (see section 4.2.2 Installing the Universal Computer and I/O Board Upgrade...
  • Page 54 Install OS2 Upgrade Kits in Allegro Installing New Components 4. Locate the I/O to Backplane cable. I/O to Backplane cable OS2 Upgrade Kit Installation Guide...
  • Page 55 Install OS2 Upgrade Kits in Allegro Installing New Components 5. Connect the end labeled “Backplane” to the backplane PCB (it should click into place). Connecting cable to backplane 6. Place the computer onto the mounting bracket by lining up the posts with the holes on the back of the computer. OS2 Upgrade Kit Installation Guide...
  • Page 56 Install OS2 Upgrade Kits in Allegro Installing New Components 7. Secure the computer in place by fastening it with four screws provided in your OS2 Upgrade Kit. Use the screws with P/N 200244-006. Location of screws to fasten computer to the mounting bracket 8.
  • Page 57 Install OS2 Upgrade Kits in Allegro Installing New Components 9. Connect the other end of the I/O to Backplane cable to the I/O Board where it is marked “SQUID (MAIN)”. I/O to backplane cable connected to I/O Board OS2 Upgrade Kit Installation Guide...

  • Page 58: Installing The Universal Computer And I/O Board Upgrade Kit

    Install OS2 Upgrade Kits in Allegro Installing New Components 4.2.2 Installing the Universal Computer and I/O Board Upgrade Kit NOTE If you are replacing an MJS computer or a JCB+ for MJS computer, you must also install the PSU Upgrade Kit onto the Computer and I/O Board bracket before you can perform the following procedure.
  • Page 59 Install OS2 Upgrade Kits in Allegro Installing New Components 3. Align the flange hooks on the assembled mounting bracket with the two rectangular holes on the riser bracket and then rest the assembled mounting bracket on the riser bracket. Aligning assembled mounting bracket flange hooks with riser bracket holes OS2 Upgrade Kit Installation Guide...
  • Page 60 Install OS2 Upgrade Kits in Allegro Installing New Components 4. Fasten two screws to the top right and left of the assembled mounting bracket to secure it to the riser bracket. Use the screws with P/N 200244-008. Fasten assembled mounting bracket to the riser bracket 5.
  • Page 61 Install OS2 Upgrade Kits in Allegro Installing New Components 6. Connect all connections removed from the old computer to the new computer and I/O Board as follows. All connections are labeled. Connections on Allegro installation for MJS replacement (the PSU is not installed for JCB replacements) OS2 Upgrade Kit Installation Guide...
  • Page 62 Install OS2 Upgrade Kits in Allegro Installing New Components 7. Connect the blue end of the new video cable (P/N 301096-036) to the Male/Female adapter (P/N 401704-001). The white end of this cable is plugged into the new computer (as shown in the previous figure). Mini gender adapter for video cables 8.

  • Page 63: Assembling The Power Supply Unit Upgrade Kit

    Install OS2 Upgrade Kits in Allegro Installing New Components 4.2.3 Assembling the Power Supply Unit Upgrade Kit This procedure only applies when replacing an MJS computer or a JCB+ for MJS computer. It is not applicable when replacing a JCB or JCB+ for JCB computer. 1.
  • Page 64 Install OS2 Upgrade Kits in Allegro Installing New Components 2. Unpack the PSU. Back of PSU 3. Place the PSU on the mounting bracket aligning the 4 metal studs with holes on the back of the PSU and ensuring the larger connector aligns with the corresponding connector on the PCB (the holes and connector are highlighted in red in the previous figure).
  • Page 65 Install OS2 Upgrade Kits in Allegro Installing New Components 4. Attach the PSU to the mounting bracket using the screws (P/N 200244-006) from your Power Supply Unit Upgrade Kit (P/N 600304-001). Location of screws on PSU OS2 Upgrade Kit Installation Guide...
  • Page 66 Install OS2 Upgrade Kits in Allegro Installing New Components Flip the assembly over and connect the extension cable from your OS2 Upgrade Kit (P/N 301095-014) as follows. Back of PSU mounting bracket assembly • Route the other end of this cable down and through the side of the metal riser bracket once the assembled PSU mounting bracket is installed on the Computer-I/O Board mounting bracket.
  • Page 67 Install OS2 Upgrade Kits in Allegro Installing New Components 6. Align the flange hooks at the bottom of the assembled PSU mounting bracket with the slots located on the top of the assembled computer and I/O Board mounting bracket. Align flange hooks onto assembled computer and I/O Board mounting bracket OS2 Upgrade Kit Installation Guide...
  • Page 68 Install OS2 Upgrade Kits in Allegro Installing New Components 7. Ensure that the 2 clearance holes on the assembled PSU mounting bracket are aligned over the threaded holes on the assembled computer and I/O Board mounting bracket. Aligning mounting bracket holes for screws 8.
  • Page 69 Install OS2 Upgrade Kits in Allegro Installing New Components 9. Connect the other end of the power supply extension cable (P/N 301095-014) initially connected in step 5 to the side of the assembled mounting bracket (where it is labeled “FROM PSU”). PSU cable connection OS2 Upgrade Kit Installation Guide...

  • Page 70: Installing The Power Supply Unit Upgrade Kit (Where Applicable)

    Install OS2 Upgrade Kits in Allegro Installing New Components 4.2.4 Installing the Power Supply Unit Upgrade Kit (where applicable) To complete the combined Computer-I/O Board-PSU mounting bracket installation on the jukebox, go to section 4.2.2 Installing the Universal Computer and I/O Board Upgrade Kit.

  • Page 71: Activate The Jukebox

    Activate the Jukebox This section describes how to activate your jukebox after you have completed installation of the OS2 Upgrade Kit(s). Topics 5.1 Powering on the Jukebox 5.2 Configuring the Jukebox • 5.2.1 Calibrating the Touchscreen • 5.2.2 Selecting Configuration Settings •...

  • Page 72: Powering On The Jukebox

    Activate the Jukebox Powering on the Jukebox 5.1 Powering on the Jukebox WARNING: During these procedures, there can be periods when the jukebox appears to not be responding. Booting the system with the new hard drive can take up to 10 minutes, and the screen can be blank for up to 90 seconds during the initialization procedure.

  • Page 73: Selecting Languages

    Activate the Jukebox Configuring the Jukebox 5.2.3 Selecting Languages From the Languages screen, select a primary (default) language and an optional second language for the customer interface. OS2 provides full user interface support in English, French and Spanish. Patrons can change the language on the interface during their session.

  • Page 74: Choosing Calling Window And Connection Type

    Activate the Jukebox Configuring the Jukebox 5.2.5 Choosing Calling Window and Connection Type After you choose the jukebox settings, the Calling window and Connection type screen appears. From here you select the nightly time range during which the jukebox communicates with the TouchTunes server and the type of connection the jukebox uses.
  • Page 75 Activate the Jukebox Configuring the Jukebox Use the plus (+) and minus (-) buttons to set the starting and ending times for when the jukebox communicates with the TouchTunes server. Time of day to begin Set this to one half hour after the last person leaves and locks the doors. connection The half hour gives you a buffer.

  • Page 76: Verifying The Configuration

    Activate the Jukebox Configuring the Jukebox 5.2.6 Verifying the Configuration 1. Watch the progress on the Communication screen. The Communication screen shows the progress of the jukebox as it communicates with the TouchTunes server. The network status LEDs display each communication step, with corresponding information in the Activity messages.

  • Page 77: Updating Software

    Activate the Jukebox Updating Software 5.3 Updating Software After you activate the jukebox, TouchTunes recommends that you make sure that the jukebox has the most up-to- date software. 1. Locate the Manager (MNGR) button on the I/O Board. Manager button on I/O Board OS2 Upgrade Kit Installation Guide...
  • Page 78 Activate the Jukebox Updating Software 2. Press and release the MNGR button. The Operator interface main menu appears. Operator interface main menu 3. On the main menu, press the DIAGNOSTIC button. Diagnostic menu - Network status screen OS2 Upgrade Kit Installation Guide...

  • Page 79: Installation Errors

    Activate the Jukebox Installation Errors 4. Touch the Call now button at the bottom of the menu. The jukebox communicates with the TouchTunes server and downloads the most recent software build. 5.4 Installation Errors During installation, errors can occur if there is damage to the jukebox hardware or corruption to its software. This is rare under normal circumstances.

  • Page 80: Viewing Os2 Interface On Older Screens

    Activate the Jukebox Viewing OS2 Interface on Older Screens 5.5 Viewing OS2 Interface on Older Screens The OS2 16:9 interface is down-sized and centered to fit on 4:3 legacy screens. Therefore, viewing the OS2 interface on older screens causes a letterbox effect (whereby black bars appear at the top and bottom of the screen as shown below).
  • Page 83 The Octave Music Group, Inc. Technical Support 7250 Mile End, Suite 202 888-338-5853 850 Third Ave, 15th Floor Montreal, Quebec, www.touchtunes.com New York, NY 10022 Canada, H2R 3A4 Copyright © 2019 The Octave Music Group, Inc. (formerly known as TouchTunes Interactive Networks, Inc.)
  • Page 84 OS2 Upgrade Kit Installation Guide 901107-001 Rev 01...

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