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Warranty Information
Your convertible high chair comes
with a 2 year defects warranty to
cover against faults in materials and
workmanship when your high chair
is used under normal conditions,
according to our user manual and
technical specifications.
The benefits under our warranty
are in addition to other rights and
remedies under the law in relation to
consumer goods: Our goods come with
guarantees that cannot be excluded
under Consumer Law in the country
of purchase. You are entitled to a
replacement or refund for a major
failure and for compensation for any
other reasonably foreseeable loss or
damage. You are also entitled to have
the goods repaired or replaced if the
goods fail to be of acceptable quality
and the failure does not amount to a
major failure.
The warranty period starts from the
date that your high chair is dispatched
from our warehouse and is valid in the
country of purchase only.
To make a claim email us at:
au.support@babybeeonline.com or
nz.support@babybeeonline.com with
a detailed description, video and/or
photos of the defect and a photo of the
batch number. Our warranty team will
then determine the best way to resolve
any defects or faults. Babybee reserves
the right to repair, exchange or replace
the damaged item with a replacement
part. Some parts may be replaced with
newer model parts as the high chair is
improved over time.
The warranty is not valid in the
following cases:
•
Defects or faults resulting from
improper assembly, care or use
as outlined in our user manual;
•
Defects or faults resulting from an
accident, airline or transport damage;
•
Normal wear and tear, including
scratches or colour fading of the
fabrics;
•
Damage to parts or fabrics (i.e. scuffs,
tears, wear to stitching) as a result of
normal handling and daily use;
•
Corrosion, mould or rust due to lack of
regular maintenance;
•
Products that are purchased second
hand or from an unauthorised
distributor;
•
Using a part or accessory that is not
compatible with the product and/or
not manufactured by Babybee;
•
If you or a third party has attempted
to modify or repair the product without
having received written permission
from Babybee;
•
Claims from anyone other than the
original purchaser (i.e. no longer valid
if gifted or sold to another individual);
•
Customer dissatisfaction with the
product in terms of fit, weight,
functionality, colour or design.
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