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en Troubleshooting
Fault
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
HomeConnect is not
working correctly.
No connection to the
home network.
Water is leaking out at
the water inlet hose.
Water is leaking out at
the water outlet hose.
Odours have formed
in the appliance.
50
Cause and troubleshooting
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
Start the Schleudern programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Start the Spülen programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 36
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page 34
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page 35
Water inlet hose is not correctly/securely connected.
Connect the water supply hose correctly. Connect-
1.
ing the water inlet hose
Tighten the screw connection.
2.
The water outlet hose is damaged.
Replace the damaged water outlet hose.
▶
Water outlet hose is not connected correctly.
Connect the water outlet hose correctly. Water out-
▶
let connection types
Humidity and detergent residue may promote the
formation of bacteria.
→ "Cleaning the drum", Page 37
▶
If you are not using the appliance, leave the door
▶
and detergent drawer open so that residual water
can evaporate.
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