GodEngine SkyGW-400 User Manual
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GodEngine SkyGW-400 User Manual

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SkyGW-400
User Manual
V1.0

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Summary of Contents for GodEngine SkyGW-400

  • Page 1 SkyGW-400 User Manual V1.0...

  • Page 2: Table Of Contents

    Table of Contents 1. Configure Skype Option................5 1.1 Allow Anyone Call In/Chat..............5 1.2 Set Skype Always Online ..............6 1.3 Disable Skype Sounds..............7 1.4 Disable Skype Video................ 8 2. SkyGW4 Setting ..................9 2.1 General Setting Page..............10 2.1.1 Skype Account Setting............
  • Page 3 4.2.4 View Public Contacts ............46 4.3 View User’s Call Log..............47 4.4 My Skype ..................48 4.4.1 How to get Skype contacts ..........49 4.4.2 Transfer Skype contacts to Private Phonebook ....51 4.5 FAQ....................53 5. Using SkyGW4 ..................55 5.1 Make a Skype or PSTN Call ............
  • Page 4 With SkyGW-400 Cheese button function, you call colleague’s extension number with prefix “*” key and press “#” key all the way until you find him.

  • Page 5: Configure Skype Option

    1. Configure Skype Option After Skype accounts are logged in, please adjust below options for each Skype account for better operation. 1.1 Allow Anyone Call In/Chat If user wants to let any Skype user call SkyGW4, user must adjust Skype settings as following steps: Step 1.

  • Page 6: Set Skype Always Online

    1.2 Set Skype Always Online By default, Skype status will show as “Away” when you are inactive for 5 minutes, and shows as “Not Available” when you are inactive for 20 minutes. Please set both values to “0” minutes to show the Skype status as always “online” by following steps.

  • Page 7: Disable Skype Sounds

    1.3 Disable Skype Sounds SkyGW4 needs to disable Skype generated sounds to avoid in-progress Skype calls to hear other incoming Skype call prompt. Please disable Skype sounds as following step. Step1. Select “Tools” tab from Skype main window. Step2. Select “Options”. Step3.

  • Page 8: Disable Skype Video

    1.4 Disable Skype Video User can disable Skype video function to avoid consuming internet bandwidth and SkyGW4 server PC resource. Please disable Skype Video support as following steps. Step 1. Select “Tools” tab from Skype main window. Step 2. Select “Options”. Step 3.

  • Page 9: Skygw4 Setting

    2. SkyGW4 Setting There are three options (Option, About and Exit) when user clicks SkyGW4 system tray icon at the right-bottom corner of Windows desktop. Option Basic settings of SkyGW4. About: Show the version of SkyGW4 software. Exit: Close SkyGW4 AP, logout sub Skype and Win XP user accounts (SkyGW4_1, SkyGW4_2, and SkyGW_3).

  • Page 10: General Setting Page

    2.1 General Setting Page This option dialogue provides the basic operation settings, including Default operation mode setting & switch key, Language, Auto start up, SkypeOut country code selection, Skype Account Setting and OS User Account Setting as the below figure. 1.

  • Page 11: Skype Account Setting

    A. Pick up an extension and press “0” key from phone keypad. For example, press “0” key to hunt an available PSTN line and press “9” to hunt an available VoIP line. B. Then user can dial a PSTN number directly. For Skype call, user needs to dial "#"...
  • Page 12 Step 2: Choose how many Skype accounts user needs in addition to the existing Skype account in SkyGw4 server PC. The existing Skype account will be the corporate Skype account. For example, user needs three Skype lines for SkyGW4, then user can select “2” Skype Account.
  • Page 13 Step 3: Enter new Skype name or password- the maximum length allowed is 31 alphanumeric characters. Click “Apply” to save the changes. Step 4: After the changes is saved, a warning message will come up to remind user to re-launch SkyGW4 software. Then click “OK”. 【Tip】...

  • Page 14: Os User Account Setting

    2.1.2 OS User Account Setting After installed, SkyGW4 software will automatically create three Windows user accounts in SkyGW4 server PC: SkyGW4_1, SkyGW4_2, and SkyGW4_3. There are default passwords admin. If user wants to change OS user account or password, please refer the following steps. Step 1: Click “OS User Account Setting”...

  • Page 15: Configure Setting Page

    Step 4: After modification, a warning message will come up to remind user to re-launch SkyGW4 software. Then click “OK” to finish modification. 2.2 Configure Setting Page User can configure SkyGW4 to enable or disable each FXS/FSO port. When user enables one FXO port, status LED of this port will be green.
  • Page 16 FXS: Foreign Exchange Station which can connect with analog telephone or PBX PSTN card. FXO: Foreign Exchange Office which can connect with landline(PSTN) or PBX extension card. User can enable or disable FXO1~ FXO4 and FXS1~to FXS4 ports separately. 【Notice】It is strongly recommended that user enables all FXS/FXO ports for first time setup.

  • Page 17: Audio Setting Page

    2.3 Audio Setting Page In Audio setting page, user can change audio settings including SkyGW4 device volume control and Windows default audio device setting. SkyGW4 device volume control: User can individually adjust the speaker and the microphone volume of SkyGW4. Once the change is made, the same change will be applied for four ports.

  • Page 18: Phone Setting Page

    devices might change Windows default audio device. With this GUI, user can easily change Windows default audio device for different applications. This setting will synchronize with system’s audio setting. 2.4 Phone Setting Page This page provides the related configurations about phone settings, such as Ring signal frequency selection and International busy tone setting which includes Country selection and User's busy tone parameter setting as below.
  • Page 19 country selection list to get the familiar busy tone. When user can't find the living country from the list, user can configure the busy tone parameters themselves if they know the appropriate setting, and then click “OK”. By selecting a country, the device will activate the specific busy tone frequency and cycle adopted by local Public Switched Telephone Networks in that country.

  • Page 20: Status Setting Page

    2.5 Status Setting Page This page shows all status of 4 ports in order to let administrator manage effectively. SkyGW4 will send the line status (H/W & S/W status, Skype status, Connect status and SkypeOut credit) to administrator as below. Status Green: Skype Online Red: Skype Offline, Do Not Disturb or using Skype phone call...
  • Page 21 Detailed information includes: 1. SkyGW4 status: HW Ready or HW Fail. 2. Skype status: Ready, Log out, DND, Can not login or Off line. 3. Connect status: Free, Busy, Incoming PSTN Call, Incoming Skype call, Outgoing Skype call, or Outgoing SkypeOut call. 4.
  • Page 22 2. After administrator used voip-skype-01 Skype account to send a command “Line All” to voip-1111 Skype account in SkyGW4, SkyGW4 will report all lines detailed status to administrator as below.

  • Page 23: Skygw4 Administrator Web Management

    3. SkyGW4 Administrator Web Management 3.1 Administrator Login Open internet browser and type http://localhost:8080 or SkyGW4 Server PC ‘s IP (like http://192.168.33.197:8080) in the address bar. This will open SkyGW4 user login page. Type user name and password to login. The default value for both “User Name”...

  • Page 24: Administrator Web Page

    3.2 Administrator Web Page In this page, administrator can have below options. Users: Add, delete, or modify user account. Phonebook: Add, delete, or modify public phonebook. Call Log: View users’ call log. Tool: Import or export phonebook and call log. Profile: Modify administrator’s information.

  • Page 25: View & Modify Administrator's Information

    3.2.1 View & Modify Administrator’s Information Click Profile at the top panel, administrator can view administrator’s information. User can modify User name and Password from Profile and click Save button. 3.2.2 Administrator Logout Click Logout button at the right top corner of the screen to logout.

  • Page 26: User Account Management

    3.3 User Account Management Click Users at the top panel, administrator can view the list of all users.

  • Page 27: Add User

    All: Check All box to select all users. Show 10/20/50 Page: Show 10, 20, or 50 users in one page. User Type: There are two kinds of users Normal User and Administrator. Administrator can sort the list by clicking “User Name” or “User ID” tab. 3.3.1 Add User Click Users at the top panel and then click the Add User button to add an user.

  • Page 28: View & Modify User's Information

    User must log in as an administrator to add user accounts. The required information includes User Name, User ID and Password. Every user can use his/her User Name to login to manage his/her own private phonebook. Every user is assigned an unique User ID. When necessary changes are done, click Save button to save the configuration, or click Save&Next button to save the current entry and continue to add a new user.
  • Page 29 Administrator can click user’s name to modify password and comments. When the modification is completed, click Save button to save the changes. 【Note】After viewing the detailed information, administrator can decide to delete the user by clicking Delete User button. Or administrator can view the...

  • Page 30: Delete User

    user’s personal phone book by clicking Phone Book button. 3.3.3 Delete User Click Users at the top panel and then check the box of the user whom administrator wants to delete. Click Delete User button to delete the user. 3.4 Public Phonebook Management Click Phonebook at the top panel to view public contacts list.

  • Page 31: Add Public Phonebook Contacts

    Speed-Dial(#0)：Contact’s Skype speed-dial number SkypeOut1(#1)：User’s phone number 1 via SkypeOut. SkypeOut2(#2)：User’s phone number 2 via SkypeOut. PSTN1(#3)：User’s phone number 3 via PSTN.(SkyGW-400 don’t support) PSTN2(#4)：User’s phone number 4 via PSTN. (SkyGW-400 don’t support) Group：There are 6 groups including Colleague, Customer, Family, Friend, Schoolmate and Others.
  • Page 32 User needs to log in as an administrator to add public contacts. The required information includes Skype account, Skype Speed-Dial and Group. When the changes are done, click Save button to save the configuration, or click Save&Next button to save the current entry and continue to add a new contact.
  • Page 33 1. Maximum 32 characters for Skype account. 2. Maximum 20 characters for Nickname, Speed Dial, SkypeOut 1, SkypeOut 2, PSTN 1 or PSTN 2. 3. Delay time for each ”＊”key: Sometimes user needs to add delay time for regular phone number. For Example, phone number is 0*123456789 and delay time for each ”＊”key is 2 seconds.

  • Page 34: View & Modify Public Phonebook

    3.4.2 View & Modify Public Phonebook Click Phonebook at the top panel to manage public phonebook. If administrator wants to modify contact’s information, click user’s Skype account. Any information can be modified except Skype Account. When the modification is completed, click Save button to save the changes. 【Note】At contact information page, administrator can click Delete Contact button to delete the contact.

  • Page 35: Delete Public Phonebook Contacts

    3.4.3 Delete Public Phonebook Contacts Click Phonebook at the top panel and click the check box before the user. Then click Del Contact button to delete the user if administrator wants to delete this user.

  • Page 36: Call Log

    3.5 Call Log Click Call Log at the top panel to view detailed call record list of all users. Retrieve: Get call logs in a period Direction: Incoming call or outgoing call. Type: Skype, SkypeOut.

  • Page 37: Tool

    3.6 Tool User must log in as an administrator to import or export date and back up call logs with SkyGW4. Then click Tool at the top panel. Export Data to an Excel File：Only supports Excel format. Administrator can use this function to export data to an excel file for easier modification and then use Import Data from an Excel File function to upload to SkyGW4 for use.

  • Page 38: Skygw4 User Management

    4. SkyGW4 User Management After administrator adds the account for one user, the user can use his/her own account to log in SkyGW4 via IE. Open user’s IE browser and type in http://IP:8080 (like http://192.168.33.197:8080) in the address bar. This will open the SkyGW4 Welcome page.

  • Page 39: User Setting Page

    4.1 User Setting Page In this page, user has below options. Phonebook: Add, delete, or modify private phonebook. View public phonebook. Call Log: View personal call log. Profile: Modify user’s information. My Skype: Get user’s contact list from Skype for easy private phonebook editing.

  • Page 40: View & Modify User's Information

    4.1.1 View & Modify User’s Information Click Profile at the top panel, user can view and manage user’s information. User can modify password and comments data form Profile page. Click Save button to save after modification.

  • Page 41: User Logout

    4.1.2 User Logout Click Logout button at the right-top corner of screen to logout.

  • Page 42: Private Phonebook Management

    4.2 Private Phonebook Management Click Phonebook at the top panel to view private contacts list. Public Contact：User can view public contact list. Private Contact：User can add, delete or edit his/her own contact list in the private phonebook. Add Contact：Add new private contacts. Del Contact：Delete private contacts.

  • Page 43: Add Private Contacts

    4.2.1 Add Private Contacts Click Phonebook at the top panel and choose Private Contact, and then click Add Contact button to add contacts. User needs to fill in required information like Skype Account, Skype Speed-Dial and Group. When user finishes editing, click Save button to save the configuration, or click Save&Next button to save the current entry and continue to add a new public contact.
  • Page 44 1. Maximum 32 characters for Skype account. 2. Maximum 20 characters for Nickname, Speed Dial, SkypeOut 1, SkypeOut 2, PSTN 1 or PSTN 2. 3. Delay time for each ”＊”key: Sometimes user needs to add a delay time for a regular landline call.

  • Page 45: View & Modify Private Contacts

    4.2.2 View & Modify Private Contacts Click Phonebook at top panel, and then click Private Contact to view private phonebook. If user wants to modify contact’s information, click user’s Skype account. Any information can be modified except Skype account. When the modification is completed, click Save button to save the changes.

  • Page 46: Delete Private Contacts

    4.2.3 Delete Private Contacts Click Phonebook at the top panel, and then click Private Contact to view private contacts list. Check the boxes before the contacts which user wants to delete and click Del Contact button to delete. 4.2.4 View Public Contacts Click Phonebook at the top panel, and then click Public Contact to view public contacts list.

  • Page 47: View User's Call Log

    4.3 View User’s Call Log Click Call Log at the top panel to view personal call log. Retrieve: Get call logs in a period. Direction: Incoming or Outgoing call. Type: Skype, SkypeOut.

  • Page 48: My Skype

    4.4 My Skype Click My Skype at the top panel. Click Connect Skype and then Transfer to Phone Book tabs to get Skype contacts from Skype and import the contacts to user’s private phonebook for editing. For current software version, only transfer the Skype contacts with Speed-Dial to private phonebook.

  • Page 49: How To Get Skype Contacts

    4.4.1 How to get Skype contacts Click My Skype at the top panel and then follow these steps to get Skype contacts from Skype. Step 1: Click Connect Skype button. Skype will invoke one warning window “A web page is attempting to use Skype contact management”.
  • Page 50 Step 3: Click Connect Skype button again to get the contacts. Now the Skype contacts are shown as below.

  • Page 51: Transfer Skype Contacts To Private Phonebook

    4.4.2 Transfer Skype contacts to Private Phonebook After getting Skype contacts into Skype Friends list page, please click Transfer to Phone Book button to transfer contacts to private phonebook. 【Note】Before transferring the contacts, user can click Assign to edit speed dial for each user.
  • Page 52 After finishing transfer contacts, the screen will show the transferred private contacts and user can have more editing.

  • Page 53: Faq

    4.5 FAQ Click FAQ at the top panel to view frequently asked questions. Q 1: How can I use my private phonebook to make a Skype call? A: Company’s PBX needs to set a trunk number( for example 9) for SkyGW4 FXS ports to make Skype calls.
  • Page 54 Q 2: How can I use public contact to make a Skype call? A: Company’s PBX needs to set a trunk number( for example 9) for SkyGW4 FXS ports to make Skype calls. Step 1: Press ”9” key from extension phone to search available VoIP line. Step 2: Find your contact’s speed dial number and dial “0”...

  • Page 55: Using Skygw4

    5. Using SkyGW4 5.1 Make a Skype or PSTN Call Below is an example to show how to use SkyGW4 to make a call. 【Example】SkyGW4 setting conditions are 1. SkyGW4 is connected to a PBX. 2. PBX trunk number 0 for PSTN line. 3.
  • Page 56 7. In Public Contact, the contact’s (Apple) Skype Speed-Dial is 117. Make a Skype Call 1. Make a Skype call using Private Contact as following steps: Step 1：Pick up an extension phone. Step 2：Press ”9” key from the phone keypad, then user will hear a VoIP dial tone.

  • Page 57: Smart Dialing-Cheese Button

    Make a SkypeOut Call Step 1：Pick up an extension phone. Step 2：Press ”9” key from the phone keypad, then user will hear a VoIP dial tone. Step 3：Press a phone number such as “00-1-408-3456789” ( 00+ Country Code+ PSTN number/ mobile number). 【Note】For Skype version later than version 2.5, user can omit 00 + country code when making a SkypeOut call by selecting a corresponding country after clicking Dial tab as below:...
  • Page 58 phonebook to add Skype contacts, SkypeOut, and PSTN numbers in below private contact table, then start to enjoy the convenience of smart dialing function whenever there is a bad Skype communication or the contact unavailable. Through smart dialing function, user can quickly switch to a SkypeOut or PSTN call by pressing two keys through phone keypad during a Skype call with a bad communication quality or the contact unavailable.
  • Page 59 Press ”#0”：Call contact’s Skype account. Press ”#”：Whenever user presses “#” key, SkyGW4 will search for next available phone number in this contact table according to the ordering of phone number list to make the call. For example, user wants to talk with “apple” and the possible procedures are as below.

  • Page 60: Faqs

    way until finding Apple to talk. User also can press “#0” keys to talk Apple through free PC to PC Skype call to save cost. 【Note】 If user does not set the Cheese Button contact table, pressing”#1 (2.3.4) will not have any effect. When user wants to use Cheese Button function, user needs to press key "1, 2, 3, or 4"...
  • Page 61 A: These two DOS programs are used for Web server management. Please do not close these two DOS programs when SkyGW4 is still under operation. Q2：Why does not SkyGW4 launch second Skype AP after completing the installation of SkyGW4 software? A: 1.
  • Page 64 Q 3: Why I still can't use SkyGW4 after the hardware and software are successfully installed? A: SkyGW4 AP is launched and everything seems OK, but administrator can not use SkyGW4 for Skype calls. For this case, administrator can configure Skype access control in Privacy Option as following steps.
  • Page 67 Q 4: Why there is no audio out after finishing SkyGW4 hardware and software setup? A: After SkyGW4 hardware is connected to a server PC successfully, SkyGW4 is recognized as four USB audio devices(USBAudio00 、 USBAudio01 、 USBAudio02 and USBAudio03) in the server PC. When SkyGW4 software is launched, each USB audio device should correspond with each Skype account’s sound device.

  • Page 69: Regulation

    7. Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

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