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GodEngine SkyGW-400SW User Manual

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SkyGW-400SW
User Manual
V1.0

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  • Page 1 SkyGW-400SW User Manual V1.0...

  • Page 2: Table Of Contents

    Table of Contents 1. Install SkyGW4 Software ................4 1.1 SkyGW4 Software Installation ............4 2. Configure Skype Option................14 2.1 Allow Anyone Call In/Chat ..............14 2.2 Set Skype Always Online ...............15 2.3 Disable Skype Sounds ..............16 2.4 Disable Skype Video ..............17 3. SkyGW4 Setting..................18 3.1 General Setting Page ..............19 3.1.1 Skype Account Setting ............20 3.1.2 OS User Account Setting .............23...
  • Page 3 5.2.2 View & Modify Private Contacts ...........54 5.2.3 Delete Private Contacts ............55 5.2.4 View Public Contacts............55 5.3 View User’s Call Log ..............56 5.4 My Skype ..................57 5.4.1 How to get Skype contacts...........58 5.4.2 Transfer Skype contacts to Private Phonebook....60 5.5 FAQ ....................62 6.

  • Page 4: Install Skygw4 Software

    1. Please make sure Skype 2.5, 3.0(above 3.0.0.216) or 3.1 is installed. 2. Please make sure 4 registered Skype accounts including one cooperate account are registered. 3. Please make sure SkyGW-400SW is connected with SkyGW-400SW server PC. To install SkyGW4 software: Step1: Insert the Installation CD into the CD-ROM drive of the computer.
  • Page 5 Step2: There comes a window to recommend administrator to close all other applications before continuing to install SkyGW4 as below: After clicking Next button, if SkyGW4 server PC can’t meet minimum system requirements, a warning message will pop out. User can choose to continue installation or not.
  • Page 6 Step 3: The window of “Select Setup Language” will show up, administrator can select a preferred language by scrolling down the selection bar as the figure below, and then click “OK” to continue next step. Step 4: The window of “Welcome to SkyGW4 Setup Wizard” pops out. Read the on-screen instructions and click “Next”...
  • Page 7 Step 5: The window of “License Agreement” pops out. After reading content of the agreement carefully, please check the box of “I accept the agreement”. And then click “Next” to continue next step. 【Notice】User can click “ Back” to go back to the previous step anytime during the installation.
  • Page 8 Step 6: In the next window of “Select Destination Location”, designate a folder for the installation. If this is not a preferred folder for administrator, click” Browse” and choose a folder from the list. After deciding which folder for the installation, user can click” Next” to continue. Step 7: In the next window of “Select Start Menu Folder”, choose a preferred folder for SkyGW4 program’s shortcuts in Start Menu folder.
  • Page 9 Step 8: In the next window of ”Select Additional Tasks”, there are options for “Create a desktop icon” or “Create a Quick Launch icon”. Check the appropriate box as desired. After SkyGW4 AP is launched, the desktop icons will appear on the computer desktop and the quick launch icon will appear in the left bottom corner of the Windows screen.
  • Page 10 Step 9: The next window contains the related installation information and allows the user to select to start the installation. Carefully examine the configurations. If configurations need to be changed, click “Back” to make necessary modifications. If not, click “Install” to start the installation.
  • Page 11 【Notice】After completing the installation of SkyGW4 software, please do not stop two DOS programs(Tomcat & Start SkyGW4 Web Server). These two programs are used for Web server management. Step 11: If administrator attempts to launch SkyGW4 in previous step, Skype will invoke one warning window “Another program wants to use Skype”.
  • Page 12 【Notice】 Please do not select the option of “Do not allow this program to use Skype”. If this option has been chosen, and user still wants to use SkyGW4, please refer to Skype Privacy Setting for solution. Step 12: After finishing SkyGW4 setup successfully, Sub Skype Accounts setting window will pop out.
  • Page 13 Enter Skype name and password and select “Apply”. Administrator could see the exact Skype icon numbers at the right corner bottom of Windows desktop as the figure below.

  • Page 14: Configure Skype Option

    2. Configure Skype Option After Skype accounts are logged in, please adjust below options for each Skype account for better operation. 2.1 Allow Anyone Call In/Chat If user wants to let any Skype user call SkyGW4, user must adjust Skype settings as following steps: Step 1.

  • Page 15: Set Skype Always Online

    2.2 Set Skype Always Online By default, Skype status will show as “Away” when you are inactive for 5 minutes, and shows as “Not Available” when you are inactive for 20 minutes. Please set both values to “0” minutes to show the Skype status as always “online”...

  • Page 16: Disable Skype Sounds

    2.3 Disable Skype Sounds SkyGW4 needs to disable Skype generated sounds to avoid in-progress Skype calls to hear other incoming Skype call prompt. Please disable Skype sounds as following step. Step1. Select “Tools” tab from Skype main window. Step2. Select “Options”. Step3.

  • Page 17: Disable Skype Video

    2.4 Disable Skype Video User can disable Skype video function to avoid consuming internet bandwidth and SkyGW4 server PC resource. Please disable Skype Video support as following steps. Step 1. Select “Tools” tab from Skype main window. Step 2. Select “Options”. Step 3.

  • Page 18: Skygw4 Setting

    3. SkyGW4 Setting There are three options (Option, About and Exit) when user clicks SkyGW4 system tray icon at the right-bottom corner of Windows desktop. Option Basic settings of SkyGW4. About: Show the version of SkyGW4 software. Exit: Close SkyGW4 AP, logout sub Skype and Win XP user accounts (SkyGW4_1, SkyGW4_2, and SkyGW_3).

  • Page 19: General Setting Page

    3.1 General Setting Page This option dialogue provides the basic operation settings, including Default operation mode setting & switch key, Language, Auto start up, SkypeOut country code selection, Skype Account Setting and OS User Account Setting as the below figure. 1.

  • Page 20: Skype Account Setting

    A. Pick up an extension and press “0” key from phone keypad. For example, press “0” key to hunt an available PSTN line and press “9” to hunt an available VoIP line. B. Then user can dial a PSTN number directly. For Skype call, user needs to dial "#"...
  • Page 21 Step 2: Choose how many Skype accounts user needs in addition to the existing Skype account in SkyGw4 server PC. The existing Skype account will be the corporate Skype account. For example, user needs three Skype lines for SkyGW4, then user can select “2” Skype Account.
  • Page 22 Step 3: Enter new Skype name or password- the maximum length allowed is 31 alphanumeric characters. Click “Apply” to save the changes. Step 4: After the changes is saved, a warning message will come up to remind user to re-launch SkyGW4 software. Then click “OK”. 【Tip】Quick Skype login: After creating a Skype account, check the box of “Sign me in when Skype starts”...

  • Page 23: Os User Account Setting

    3.1.2 OS User Account Setting After installed, SkyGW4 software will automatically create three Windows user accounts in SkyGW4 server PC: SkyGW4_1, SkyGW4_2, and SkyGW4_3. There are default passwords admin. If user wants to change OS user account or password, please refer the following steps. Step 1: Click “OS User Account Setting”...

  • Page 24: Configure Setting Page

    Step 4: After modification, a warning message will come up to remind user to re-launch SkyGW4 software. Then click “OK” to finish modification. 3.2 Configure Setting Page User can configure SkyGW4 to enable or disable each FXS/FSO port. When user enables one FXO port, status LED of this port will be green. When this port is enabled, SkyGW4 will monitor whether the port has a real physical connection to CO side.
  • Page 25 FXS: Foreign Exchange Station which can connect with analog telephone or PBX PSTN card. FXO: Foreign Exchange Office which can connect with landline(PSTN) or PBX extension card. User can enable or disable FXO1~ FXO4 and FXS1~to FXS4 ports separately. 【Notice】It is strongly recommended that user enables all FXS/FXO ports for first time setup.

  • Page 26: Audio Setting Page

    3.3 Audio Setting Page In Audio setting page, user can change audio settings including SkyGW4 device volume control and Windows default audio device setting. SkyGW4 device volume control: User can individually adjust the speaker and the microphone volume of SkyGW4. Once the change is made, the same change will be applied for four ports.

  • Page 27: Phone Setting Page

    audio devices might change Windows default audio device. With this GUI, user can easily change Windows default audio device for different applications. This setting will synchronize with system’s audio setting. 3.4 Phone Setting Page This page provides the related configurations about phone settings, such as Ring signal frequency selection and International busy tone setting which includes Country selection and User's busy tone parameter setting as below.
  • Page 28 International Busy Tone Setting: User can choose the living country from country selection list to get the familiar busy tone. When user can't find the living country from the list, user can configure the busy tone parameters themselves if they know the appropriate setting, and then click “OK”.

  • Page 29: Status Setting Page

    3.5 Status Setting Page This page shows all status of 4 ports in order to let administrator manage effectively. SkyGW4 will send the line status (H/W & S/W status, Skype status, Connect status and SkypeOut credit) to administrator as below. Status Green: Skype Online Red: Skype Offline, Do Not Disturb or using Skype phone call...
  • Page 30 Detailed information includes: 1. SkyGW4 status: HW Ready or HW Fail. 2. Skype status: Ready, Log out, DND, Can not login or Off line. 3. Connect status: Free, Busy, Incoming PSTN Call, Incoming Skype call, Outgoing Skype call, or Outgoing SkypeOut call. 4.
  • Page 31 2. After administrator used voip-skype-01 Skype account to send a command “Line All” to voip-1111 Skype account in SkyGW4, SkyGW4 will report all lines detailed status to administrator as below.

  • Page 32: Skygw4 Administrator Web Management

    4. SkyGW4 Administrator Web Management 4.1 Administrator Login Open internet browser and type http://localhost:8080 or SkyGW4 Server PC ‘s IP (like http://192.168.33.197:8080) in the address bar. This will open SkyGW4 user login page. Type user name and password to login. The default value for both “User Name”...

  • Page 33: Administrator Web Page

    4.2 Administrator Web Page In this page, administrator can have below options. Users: Add, delete, or modify user account. Phonebook: Add, delete, or modify public phonebook. Call Log: View users’ call log. Tool: Import or export phonebook and call log. Profile: Modify administrator’s information.

  • Page 34: View & Modify Administrator's Information

    4.2.1 View & Modify Administrator’s Information Click Profile at the top panel, administrator can view administrator’s information. User can modify User name and Password from Profile and click Save button.

  • Page 35: Administrator Logout

    4.2.2 Administrator Logout Click Logout button at the right top corner of the screen to logout.

  • Page 36: User Account Management

    4.3 User Account Management Click Users at the top panel, administrator can view the list of all users. All: Check All box to select all users. Show 10/20/50 Page: Show 10, 20, or 50 users in one page. User Type: There are two kinds of users Normal User and Administrator.

  • Page 37: Add User

    4.3.1 Add User Click Users at the top panel and then click the Add User button to add an user. User must log in as an administrator to add user accounts. The required information includes User Name, User ID and Password. Every user can use his/her User Name to login to manage his/her own private phonebook.

  • Page 38: View & Modify User's Information

    4.3.2 View & Modify User’s Information Click Users at the top panel, administrator can view the list of all users. Administrator can click user’s name to modify password and comments. When the modification is completed, click Save button to save the changes.

  • Page 39: Delete User

    【Note】After viewing the detailed information, administrator can decide to delete the user by clicking Delete User button. Or administrator can view the user’s personal phone book by clicking Phone Book button. 4.3.3 Delete User Click Users at the top panel and then check the box of the user whom administrator wants to delete.

  • Page 40: Public Phonebook Management

    4.4 Public Phonebook Management Click Phonebook at the top panel to view public contacts list. Add Contact：Add new public contacts Del Contact：Delete public contacts Speed-Dial(#0)：Contact’s Skype speed-dial number SkypeOut1(#1)：User’s phone number 1 via SkypeOut. SkypeOut2(#2)：User’s phone number 2 via SkypeOut. PSTN1(#3)：User’s phone number 3 via PSTN.

  • Page 41: Add Public Phonebook Contacts

    4.4.1 Add Public Phonebook Contacts Click Phonebook at the top panel, and then click the Add Contact button to add a contact. User needs to log in as an administrator to add public contacts. The required information includes Skype account, Skype Speed-Dial and Group. When the changes are done, click Save button to save the configuration, or click Save&Next button to save the current entry and continue to add a new contact.
  • Page 42 1. Maximum 32 characters for Skype account. 2. Maximum 20 characters for Nickname, Speed Dial, SkypeOut 1, SkypeOut 2, PSTN 1 or PSTN 2. 3. Delay time for each ”＊”key: Sometimes user needs to add delay time for regular phone number. For Example, phone number is 0*123456789 and delay time for each ”＊”key is 2 seconds.

  • Page 43: View & Modify Public Phonebook

    4.4.2 View & Modify Public Phonebook Click Phonebook at the top panel to manage public phonebook. If administrator wants to modify contact’s information, click user’s Skype account. Any information can be modified except Skype Account. When the modification is completed, click Save button to save the changes. 【Note】At contact information page, administrator can click Delete Contact button to delete the contact.

  • Page 44: Delete Public Phonebook Contacts

    4.4.3 Delete Public Phonebook Contacts Click Phonebook at the top panel and click the check box before the user. Then click Del Contact button to delete the user if administrator wants to delete this user.

  • Page 45: Call Log

    4.5 Call Log Click Call Log at the top panel to view detailed call record list of all users. Retrieve: Get call logs in a period Direction: Incoming call or outgoing call. Type: Skype, SkypeOut...

  • Page 46: Tool

    4.6 Tool User must log in as an administrator to import or export date and back up call logs with SkyGW4. Then click Tool at the top panel. Export Data to an Excel File：Only supports Excel format. Administrator can use this function to export data to an excel file for easier modification and then use Import Data from an Excel File function to upload to SkyGW4 for use.

  • Page 47: Skygw4 User Management

    5. SkyGW4 User Management After administrator adds the account for one user, the user can use his/her own account to log in SkyGW4 via IE. Open user’s IE browser and type in http://IP:8080 (like http://192.168.33.197:8080) in the address bar. This will open the SkyGW4 Welcome page.

  • Page 48: User Setting Page

    5.1 User Setting Page In this page, user has below options. Phonebook: Add, delete, or modify private phonebook. View public phonebook. Call Log: View personal call log. Profile: Modify user’s information. My Skype: Get user’s contact list from Skype for easy private phonebook editing.

  • Page 49: View & Modify User's Information

    5.1.1 View & Modify User’s Information Click Profile at the top panel, user can view and manage user’s information. User can modify password and comments data form Profile page. Click Save button to save after modification.

  • Page 50: User Logout

    5.1.2 User Logout Click Logout button at the right-top corner of screen to logout.

  • Page 51: Private Phonebook Management

    5.2 Private Phonebook Management Click Phonebook at the top panel to view private contacts list. Public Contact：User can view public contact list. Private Contact：User can add, delete or edit his/her own contact list in the private phonebook. Add Contact：Add new private contacts. Del Contact：Delete private contacts.

  • Page 52: Add Private Contacts

    5.2.1 Add Private Contacts Click Phonebook at the top panel and choose Private Contact, and then click Add Contact button to add contacts. User needs to fill in required information like Skype Account, Skype Speed-Dial and Group. When user finishes editing, click Save button to save the configuration, or click Save&Next button to save the current entry and continue to add a new public contact.
  • Page 53 1. Maximum 32 characters for Skype account. 2. Maximum 20 characters for Nickname, Speed Dial, SkypeOut 1, SkypeOut 2, PSTN 1 or PSTN 2. 3. Delay time for each ”＊”key: Sometimes user needs to add a delay time for a regular landline call. For Example, phone number is 0*123456789 and the delay time for each ”＊”key is 2 seconds.

  • Page 54: View & Modify Private Contacts

    5.2.2 View & Modify Private Contacts Click Phonebook at top panel, and then click Private Contact to view private phonebook. If user wants to modify contact’s information, click user’s Skype account. Any information can be modified except Skype account. When the modification is completed, click Save button to save the changes.

  • Page 55: Delete Private Contacts

    5.2.3 Delete Private Contacts Click Phonebook at the top panel, and then click Private Contact to view private contacts list. Check the boxes before the contacts which user wants to delete and click Del Contact button to delete. 5.2.4 View Public Contacts Click Phonebook at the top panel, and then click Public Contact to view public contacts list.

  • Page 56: View User's Call Log

    5.3 View User’s Call Log Click Call Log at the top panel to view personal call log. Retrieve: Get call logs in a period. Direction: Incoming or Outgoing call. Type: Skype, SkypeOut.

  • Page 57: My Skype

    5.4 My Skype Click My Skype at the top panel. Click Connect Skype and then Transfer to Phone Book tabs to get Skype contacts from Skype and import the contacts to user’s private phonebook for editing. For current software version, only transfer the Skype contacts with Speed-Dial to private phonebook.

  • Page 58: How To Get Skype Contacts

    5.4.1 How to get Skype contacts Click My Skype at the top panel and then follow these steps to get Skype contacts from Skype. Step 1: Click Connect Skype button. Skype will invoke one warning window “A web page is attempting to use Skype contact management”.
  • Page 59 Step 3: Click Connect Skype button again to get the contacts. Now the Skype contacts are shown as below.

  • Page 60: Transfer Skype Contacts To Private Phonebook

    5.4.2 Transfer Skype contacts to Private Phonebook After getting Skype contacts into Skype Friends list page, please click Transfer to Phone Book button to transfer contacts to private phonebook. 【Note】Before transferring the contacts, user can click Assign to edit speed dial for each user.
  • Page 61 After finishing transfer contacts, the screen will show the transferred private contacts and user can have more editing.

  • Page 62: Faq

    5.5 FAQ Click FAQ at the top panel to view frequently asked questions. Q 1: How can I use my private phonebook to make a Skype call? A: Company’s PBX needs to set a trunk number( for example 9) for SkyGW4 FXS ports to make Skype calls.
  • Page 63 Q 2: How can I use public contact to make a Skype call? A: Company’s PBX needs to set a trunk number( for example 9) for SkyGW4 FXS ports to make Skype calls. Step 1: Press ”9” key from extension phone to search available VoIP line. Step 2: Find your contact’s speed dial number and dial “0”...

  • Page 64: Using Skygw4

    6. Using SkyGW4 6.1 Make a Skype or PSTN Call Below is an example to show how to use SkyGW4 to make a call. 【Example】SkyGW4 setting conditions are 1. SkyGW4 is connected to a PBX. 2. PBX trunk number 0 for PSTN line. 3.
  • Page 65 7. In Public Contact, the contact’s (Apple) Skype Speed-Dial is 117. Make a Skype Call 1. Make a Skype call using Private Contact as following steps: Step 1：Pick up an extension phone. Step 2：Press ”9” key from the phone keypad, then user will hear a VoIP dial tone.
  • Page 66 Make a SkypeOut Call Step 1：Pick up an extension phone. Step 2：Press ”9” key from the phone keypad, then user will hear a VoIP dial tone. Step 3：Press a phone number such as “00-1-408-3456789” ( 00+ Country Code+ PSTN number/ mobile number). 【Note】For Skype version later than version 2.5, user can omit 00 + country code when making a SkypeOut call by selecting a corresponding country after clicking Dial tab as below:...

  • Page 67: Smart Dialing-Cheese Button

    6.2 Smart Dialing-Cheese Button SkyGW4 provides a smart dialing - Cheese Button function. User can edit own phonebook to add Skype contacts, SkypeOut, and PSTN numbers in below private contact table, then start to enjoy the convenience of smart dialing function whenever there is a bad Skype communication or the contact unavailable.
  • Page 68 What does Cheese Button work? Press ”#1”：Make a SkypeOut call with SkypeOut1 number. Press ”#2”：Make a SkypeOut call with SkypeOut2 number. Press ”#3”：Make a PSTN call with PSTN1 number. Press ”#4”：Make a PSTN call with PSTN2 number. Press ”#0”：Call contact’s Skype account. Press ”#”：Whenever user presses “#”...
  • Page 69 If user presses ”#3” keys for PSTN1. SkyGW4 will end the current call and then dial 035123456 via PSTN directly. In the meanwhile, user also can dial “0＊117＃” from phone keypad for Apple’s Skype call first. If there is Skype voice quality problem or Apple doesn’t pick up the call, just press “#”...

  • Page 70: Faqs

    7. FAQs Q1：What are the functions of these two DOS programs (SkyGW4 Web Server & Tomcat) which are launched after completing the installation of the SkyGW4 software? A: These two DOS programs are used for Web server management. Please do not close these two DOS programs when SkyGW4 is still under operation.
  • Page 73 Q 3: Why I still can't use SkyGW4 after the hardware and software are successfully installed? A: SkyGW4 AP is launched and everything seems OK, but administrator can not use SkyGW4 for Skype calls. For this case, administrator can configure Skype access control in Privacy Option as following steps.
  • Page 76 Q 4: Why there is no audio out after finishing SkyGW4 hardware and software setup? A: After SkyGW4 hardware is connected to a server PC successfully, SkyGW4 is recognized as four USB audio devices(USBAudio00 、 USBAudio01、USBAudio02 and USBAudio03) in the server PC. When SkyGW4 software is launched, each USB audio device should correspond with each Skype account’s sound device.

  • Page 78: Regulation

    8. Regulation Regulatory Compliance Notices Class B Equipment This equipment has been tested to comply with the limits for a Class B device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

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