Related Manuals for Alienware AW920H
Summary of Contents for Alienware AW920H
- Page 1 Alienware Tri-Mode Wireless Gaming Headset AW920H User’s Guide Regulatory Model: AW920H/ UD2202u...
- Page 2 Notes, Cautions and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
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Page 3: Table Of Contents
Connecting the headset to your device using the Inline audio cable ....................14 Configuring the headset on your computer ....15 Alienware Command Center (AWCC) ......17 Installing AWCC ................17 Installing AWCC through Windows Update ......18 Installing AWCC from the Dell Support website ...... 18... - Page 4 Activate Dolby Atmos for Headphone ......18 Updating the firmware ..........19 Updating the headset firmware manually ......... 19 Updating USB wireless dongle firmware manually ....19 Using the headset ............20 Adjusting the headset ..............20 Using features on the headset ........21 Muting/unmuting the microphone ..........
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Page 5: What's In The Box
What‘s in the box Alienware Tri-Mode Wireless Gaming Headset AW920H USB-A to USB-C charging cable USB wireless dongle Documents 3.5 mm inline audio cable Detachable boom microphone USB-A to USB-C adaptor Soft carry pouch NOTE: Charge the headset to activate it before turn it on for the first time. -
Page 6: Features
Features Headset Power button Indicator LED Headset touch control area Inline audio cable/Boom microphone port USB-C Charging port ANC On/Off slider Microphone mute button 2.4G/BT/BT pairing switch slider... -
Page 7: Accessories
Accessories Microphone mute slider Microphone Microphone Microphone mute LED... -
Page 8: Charging The Headset
Charging the headset To charge the headset, connect USB-C end of the USB-A to USB-C cable to the USB-C port on your headset. Connect the other end to the USB port on your computer. NOTE: For best results, ensure that the battery is fully charged when using it for the first time. -
Page 9: Battery Life
Battery life The headset battery can last up to 30 hours of gaming/audio playback and 55 hours during Bluetooth mode (with the lights turned off and ANC off). The complete charging of battery may take less than 2.5 hours. When the headset is turned off and charging, the LED light and Alienhead logo indicates the battery status. -
Page 10: Turning On/Off Your Headset
Turning on/off your headset Hold the power button on the right ear cup for two seconds to turn on/off the headset. Auto power off When USB wireless dongle connection is lost or Bluetooth is not connected (either the computer is turned off or the USB wireless dongle is removed from the USB port), the headset will automatically turns off after 30 minutes. -
Page 11: Connecting The Headset To Your Device
Connecting the headset to your device System requirements One USB port for USB wireless dongle ▪ One USB port for charging (optional) ▪ Microsoft Windows 10 or Microsoft Windows 11 64-bit/Mobile/PS4/XboxOne ▪ Inserting the boom microphone Inserting the boom microphone firmly into the boom microphone port of the headset. -
Page 12: Connecting The Headset To Your Device Using The Usb Wireless Dongle
Connecting the headset to your device using the USB wireless dongle 1. Plug the USB wireless dongle into the USB-A to USB-C adaptor, and then connect the adaptor to the USB port on your computer. 2. Slide the pairing switch slider on the headset to 2.4GHz mode. The headset and the USB wireless dongle are pre-paired. -
Page 13: Connecting The Headset To Your Device Using Bluetooth
Connecting the headset to your device using Bluetooth 1. Turn on the Bluetooth in your computer before connecting the headset using Bluetooth. 2. Slide the pairing switch slider to the bottom for two seconds. You will see that the blue light blinks, which indicates pairing mode is on. 3. -
Page 14: Connecting The Headset To Your Device Using The Inline Audio Cable
Connecting the headset to your device using the Inline audio cable 1. Connect one end of the 3.5 mm inline audio cable to the boom microphone port on your headset, and connect the other end to the audio/headset port on your computer or mobile device. -
Page 15: Configuring The Headset On Your Computer
1. On the taskbar, right-click the speaker icon and click Sounds. The Sounds dialog box appears. 2. Click the Playback tab and set the following: Set AW920H Game as the default playback device. ▪ Set AW920H Chat as the default communication device. - Page 16 3. Click the Recording tab, set the Alienware AW920H Chat as the default device. 4. Click the Communications tab, select Do nothing. Click OK.
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Page 17: Alienware Command Center (Awcc)
NOTE: For more information, please see the AWCC application Online Help. Installing AWCC To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you have already installed AWHC on your computer. You need to install AWCC to configure the features available in Alienware Tri-Mode Wireless Gaming Headset AW920H. -
Page 18: Installing Awcc Through Windows Update
Installing AWCC through Windows Update 1. Connect your Alienware USB wireless dongle to your computer through USB port. The AWCC application is downloaded and installed automatically. 2. AWCC installation may take up to 10 minutes to complete. 3. Go to the program folder to ensure that the AWCC installation is complete. -
Page 19: Updating The Firmware
Updating the headset firmware manually 1. Go to http://www.dell.com/support and search for AW920H. 2. From the Drivers & Downloads tab, download AW920H Headset FW update tool. 3. Connect your headset to your computer through the USB cable. -
Page 20: Using The Headset
Using the headset Adjusting the headset Adjust the headband and ear pads to find the optimal fit for your head. When using boom microphone, position it approximately two centimeters away from your mouth. The ear cups can be rotated to wear the headset around the neck comfortably, or for easier storage. -
Page 21: Using Features On The Headset
Using features on the headset Touch control features Use your finger to touch the effective touch area on right ear cup to control the volume, music play, call answer, call reject, and so on: Swipe up or down ▪ Swipe up or down for unit volume increment or decrement. 1. -
Page 22: Muting/Unmuting The Microphone
NOTE: Please tap and swipe with one finger only. Muting/unmuting the microphone Press the mute button on the left ear cup to mute or unmute the microphone. The microphone mute indicative light on boom microphone turns red when the microphone is muted. Press the mute button and hold for five seconds to enable or disable the AI-NR (Noise Reduction function is automatically on when turn on the headset) which can identify user's voice and remove the surrounding noise during call. -
Page 23: Active Noise Cancellation (Anc) On/Off
Alternatively, use the mute slider on the 3.5 mm inline audio cable to mute or unmute the microphone when the inline audio cable is connected. Active Noise Cancellation (ANC) on/off Use the ANC slider on the left ear cup to turn on/off the ANC. -
Page 24: Replacing The Ear Pads
Replacing the ear pads To remove the ear pad, hold the ear pad firmly and then pull the ear pad away from the headset. Note that left and right ear pads are different. Fit the triangular marks on the ear pad and the ear cup. -
Page 25: Regulatory Label Position
Regulatory label position There are three regulatory labels attached to the headset. One is on the right ear cup and two are on the left ear cup. Remove the cushion to find their positions. Left earcup Right earcup... -
Page 26: Troubleshooting
Troubleshooting Problems Possible solutions Headset has no sound Ensure that the headset is turned on, and properly connected through the wireless dongle, Bluetooth, or Inline audio cable. Ensure that you’re not using the headset with Inline audio connection while charging. ... - Page 27 Problems Possible solutions Check the record setting on the computer, and ensure that the default device is set to DEVICE NAME. Check that the boom microphone is fully inserted into the microphone port. (if connected through the wireless dongle or Bluetooth) ...
- Page 28 L and R values are the same. Headset lights Ensure that the headset is turned on. do not light up Open Alienware Command Center, and ensure that the lights are turned on. Wireless range is Ensure that the wireless dongle or connected...
- Page 29 Ensure that the headset is turned on and the command center headset is connected to the computer through the does not USB wire, wireless dongle or Bluetooth pairing. recognize the Reconnect the wireless dongle, pair the headset headset using the Bluetooth, or restart Alienware Command Center.
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Page 30: Specifications
Specifications Specifications Value Headset weight 300 g Headset dimensions Length: 174.15 mm (6.86 inches) Width: 101.04 mm (3.98 inches) Height: 209.73 mm (8.26 inches) Microphones Noise Reduction microphone Speaker 40 mm Dynamic PureSound speaker (Hi-Fi) Speaker maximum input power 50 mW Speaker frequency range 20Hz –... -
Page 31: Warranty Information
Warranty information Limited warranty and return policies The Alienware Tri-mode Wireless Gaming Headset AW920H carries a 2-years limited hardware warranty. If purchased together with a Dell computer, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at https://www.dell.com/terms. -
Page 32: Safety Information
Safety information Keep the volume at optimal levels while in use. Do not listen at high volume levels for a long period. Prolonged exposure to a high volume may cause a high sound pressure and may cause a risk of hearing damage.
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Questions and answers
Blue tooth is on for both with blue light blinking on head set. It keeps on blinking. Computer shows the device. What's next as nothing is working?
1. Ensure the headset is turned on.
2. Verify that the headset is connected using the USB wire, wireless dongle, or Bluetooth pairing.
3. Reconnect the wireless dongle if using a wireless connection.
4. Try pairing the headset again using Bluetooth.
5. Restart the Alienware Command Center to refresh the connection.
6. Check that the inline audio cable button is set to MUTE OFF.
7. If the issue persists, refer to the Alienware Tri-Mode Wireless Gaming Headset User Guide for further troubleshooting.
This answer is automatically generated