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Cingular 2125 Troubleshooting

Htc 2125: supplementary guide
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Problem
Power and Battery
My device's date and time reset to factory
default when the battery is removed or
replaced.
During initial charge, how long should a
battery be charged?
What is the best way to optimize the
standby times on batteries and increase
battery life?
How does the 'Backlight timeout' differ
from the 'Display timeout'?
Why does my screen go blank?
Sound and Ringtone
My device doesn't make any sound.
I am in a meeting. How do I change my
phone ringer to vibrate?
Can I have my device vibrate and play my
ring tone when I receive a call?
I cannot find the ring tone I just copied to
my device. How can I select it?
Phone
My phone says that it is blocked and that I
need a PUK.
How can I save a contact on my phone SIM
card instead of simply storing it in
Contacts?
Cingular 2125 Troubleshooting
Solution
Always re-insert the battery immediately while replacing it. Data
may be lost if the battery has been removed for a long time.
Your phone is equipped with a Li-Ion battery. Li-Ion batteries
should be charged for 5-6 hours initially. Thereafter, you can
charge according to the user manual. Remember that a battery,
after lying on a shelf for some time, usually takes 2 to 4 full
charges and discharges before it achieves its full potential.
To optimize battery life and conserve power, you can adjust the
Power management settings for display, backlight, and light
sensor.
The 'Backlight timeout' specifies the time the light on the display
will be tuned on to its brightest setting. When off, the screen is
still active and is viewable in certain light conditions. The
'Display timeout' will turn off the display entirely while leaving
the device on to continue receiving calls or performing data
operations.
Your phone may be configured to shut off the display after a
period of inactivity to conserve battery power. To turn the screen
on again, press any key. You can adjust the display time-out
using the Power management settings.
Check the Sounds settings by clicking Start > Settings > Sounds.
Check the current profile. Your phone may be in silent mode.
Click Start > Settings > Sounds, and select Vibrate as the Ring
tone for your phone. Finally, click Done.
Yes, using sound 'Profiles' you can specify how your device
alerts you to incoming calls and other device alerts and
notifications. By editing a profile and choosing 'Vibrate and
Ring' as the ring type, your device will both vibrate and play the
currently selected
Files you wish to use as custom ring tones should be placed in the
\Smartphone\Application Data\Sounds directory on your device.
The ring tones may also be located on a storage card.
The SIM card on your phone is usually blocked when your SIM
PIN is entered three times incorrectly. You can unblock it by
obtaining the PIN Unblocking Key (PUK) from your service
provider.
Open the contact with the call details or enter the contact
information and click Menu > Save to SIM. Take note that only a
single phone number can be saved per SIM contact entry. SIM
contacts are also not synchronized.

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Summary of Contents for Cingular 2125

  • Page 1 How can I save a contact on my phone SIM card instead of simply storing it in Contacts? Cingular 2125 Troubleshooting Solution Always re-insert the battery immediately while replacing it. Data may be lost if the battery has been removed for a long time.
  • Page 2 What is the difference between ‘Key Lock’ and ‘Phone Lock?’ Why can I not choose the ‘Headset’ profile? I cannot enable the ‘Speakerphone’ profile. How do I do that? I’m getting feedback (an echo or “squelch”) whenever I talk on my phone. Active Sync ActiveSync operation cannot be performed or connected.
  • Page 3 I cannot create a ‘Partnership’ while using ActiveSync. What do I do? Infrared and Bluetooth I am unable to use Infrared (IR) to transfer information. What do I do? I can’t seem to send a photo from my phone via Bluetooth, what must I do? My phone and my computer disconnect their infrared connection after 10 seconds.
  • Page 4 My phone could not receive MMS messages. Make sure that you have the correct MMS settings. Refer to the related chapter in this user manual for a general idea on what MMS configuration and MMSC settings need to be configured. Then contact your service provider to find out the specific settings.