IKEA IDaSEN Manual page 6

Trouble shooting guide
NOTE!
Do always disconnect the cable from the wall socket before maintenance!
Symptom
The desk does not run
The desk stops and can
only run in the opposite
direction.
The desk will only run
downwards even though the
desk is not overloaded.
The desk does not run with
full stroke length upwards.
Always stops at the same
position.
The desk does only run a
little upwards and stops.
Basic Setting:
Push the controller downwards. Run the table to the bottom position and keep the
pressure on the controller for min. 6 seconds after both legs have reached bottom
position.
At certain errors types this must be done twice in succession. Now the desk is in initial
position.
Check
Is the main connected to
the leg?
Are all plugs mounted
correctly between the legs
and power supply? See
assembly instruction.
Are there visual damages
on the cables, controls or
the legs?
Is the desk in fully
extracted position?
Is there much load on the
desk compared to when the
desk functioned normally?
Has the correct screws been
used when mounting the
frame to the legs?
Is all connections correct?
Is the desk loaded much?
Try
Try to connect a lamp or
similar to the main supply
to check that the supply
voltage is OK.
Check all connections.
Damaged parts must be
exchanged - Contact IKEA
Customer Service.
When the desk has reached
its upper position it can only
run downwards.
Remove some of the load
and try again.
Perform Basic settings.
The system has a new
endstop outwards. Perform
Basic settings to remove
this stop.
Check if the screw used
have the correct length
(assembly instruction). If
the screw is too long it can
damage the leg.
Check all connections.
Reduce weight load and try
again. A Basic setting might
be needed before the desk
will drive upwards.
6